Winning the Modern Traveler and Hotelier Beyond the Lobby
Industry leaders at ITB Berlin discuss moving from traditional front desk operations to mobile-first hospitality that follows guests throughout their journey.
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When Four Paws Check In: Sustainable Pet-Friendly Touchpoints for Hotels & Resorts
GCSTIMES offers eco-conscious pet amenities including wood key cards, detachable pet tags, and branded door hangers to enhance pet-friendly hospitality experiences.
ITB Berlin Insights: The Rise of AI Agents in Hospitality Operations
Sirma demonstrated Vela at ITB Berlin, an AI agent that connects directly to hotel PMS systems for voice and chat guest interactions.
Be Brave: A Conversation with Infor at ITB Berlin
Infor's David Poprawka argues hospitality must rebuild its data foundation before AI can succeed, showcasing AR proof-of-concepts for check-in and housekeeping.
Flexkeeping Unveils Workflow Builder: The No-Code Automation Creator for Hotel Operations
The visual tool eliminates manual processes by automating tasks based on triggers like booking source, VIP status, and length of stay.
Pan Pacific Hotels Group strengthens executive leadership team as group prepares for next phase of growth
PPHG appoints Craig Bond as COO, Celine Du as Chief Commercial Officer, and Kate Loh to head Development as part of strategic leadership expansion.
The Toggle Tax and the Invisible Lobby Boy: A Conversation with Access Hospitality at ITB Berlin
Access Hospitality's Champa Magesh argues system fragmentation hurts guest experience more than data quality, coining the "toggle tax" for staff switching between platforms.
Hospitality Doesn’t Have an AI Problem. It Has an Operations Problem Pretending to Be an AI Problem
The author argues hotels need strong operational foundations before AI can be effective, as technology amplifies existing processes rather than fixing broken ones.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
The 5 Pillars of a Best-in-Class Hotel PMS
Growing hotel brands need flexible PMS platforms with open APIs, performance analytics, and cloud accessibility rather than rigid all-in-one systems.
By Priya Rajamani, VP of Implementation & Support, Stayntouch
Superstar Hotel Asset Managers: Are You Working With One?
The author reflects on working with asset managers over three decades, emphasizing how rising operational costs make NOI more critical than revenue growth.
By Vikram Singh, Global Hotel Commercial Leader, Vikram Singh
Marriott International Signs Agreement to Debut St. Regis Hotels & Resorts in New Zealand
The 145-room luxury property marks Marriott's first hotel in Queenstown and St. Regis' debut in New Zealand, opening late 2027.
When Stories Shape Destinations: Book-Inspired Travel
Hotels are creating book-themed packages and programming as 55% of travelers consider literary-inspired trips, with brands like Loews adding curated reading lists.
PMS Integration Without Pain: The Hidden Requirements Hotels Miss (Data Mapping, Events, Ownership)
The article outlines five critical requirements for successful PMS integrations: proper data mapping, event timing, clear ownership, realistic testing, and monitoring systems.
MOVE at ITB Berlin: A Category-Defining Shift in Hotel Technology Architecture
Shiji's MOVE platform unifies PMS, POS, payments and guest systems into a single mobile environment, enabling staff to perform all functions from any location without changing devices.
Canary Technologies Launches First-of-Its-Kind Hospitality AI Agent Studio
The platform allows hotels to configure AI agents for front desk, concierge, and reservations functions without coding expertise.
ITB Berlin 2026, Day One: Ten Things That Actually Stood Out
Coverage from ITB Berlin highlights the "toggle tax" hoteliers pay when staff switch between multiple systems during guest interactions.
Not Done Weekly - Vibe Coding 101 for Hotels
Choice Hotels CEO Pat Pacious discusses AI adoption, extended stay growth, and economy segment recovery trends in hospitality operations.
Sloan Dean, CEO Emeritus, Not Done with Sloan Dean
How to use AI to ease staffing pressure in hotel revenue and distribution teams
Outlines a four-stage AI adoption framework (assist, standardize, automate, connect) to help hotel commercial teams reduce manual reporting and focus on strategic decisions.
Actabl Introduces Digital Itineraries to Deliver More Seamless, Sustainable Guest Experiences
The feature replaces paper-based workflows with live, interactive itineraries accessible on any device, reducing waste and manual staff work.