Hostech companies report surge in credential harvesting attacks targeting hotel PMS and booking channels, recommending passkey-based MFA upgrades.
Hospitality leaders discuss treating phone calls as revenue opportunities rather than cost centers, using unified guest data to boost direct booking conversion.
The author argues hospitality leaders should strategically integrate AI to handle transactional work while humans focus on emotional guest connections and high-touch service.
The 1,300-room property debuts redesigned rooms, reimagined public spaces, and Percy All Day café after a comprehensive renovation, with rates starting at $279.
The whitepaper outlines how hotels can capture untapped revenue from non-staying guests through unified commerce architecture that treats time as inventory and shifts from reservation-centric to guest identity-first systems.
Hotels like Grand Velas, Urban Cowboy Lodge, and Hoshinoya Kyoto are removing tech through device lockboxes, Wi-Fi-free rooms, and phone restrictions to promote guest wellness.
The piece advocates for disciplined hotel technology decisions based on clear outcomes rather than competitive pressure, proposing configurable guest pathways from analog to futuristic.
Thoman joins from Salesforce where he led the travel and hospitality vertical, bringing experience with major hotel brands including Marriott, IHG, and Hyatt.
Survey of 2,000 US consumers reveals 42% experienced more bad service in 2026 than previous years, with 66% willing to switch companies over poor service.
Puorto argues AI requires structural process changes, not just tool integration, and introduces "Humans-as-Luxury" as human service becomes a strategic differentiator.
Orascom Hotels launched Genie, an AI-powered app that replaces menu-driven hotel services with conversational interactions, learning guest preferences and extending beyond property walls to destination recommendations.
The article argues accessible hotel features and service protocols can boost conversion rates and guest satisfaction while reducing operational friction.
TRAVHOTECH research shows luxury hotels miss 45-55% of revenue potential by failing to digitally integrate high-margin spa, dining, and wellness offerings with room bookings.
Bradley Spillman discusses how Whittlebury Park uses data and digital tools to market three distinct business lines while expanding into new segments like families.
The sleep tourism market, valued at $640.9 billion in 2023, positions rest as hotel infrastructure rather than amenity, addressing guest needs for recovery, clarity, and connection.
The luxury hotel collection will implement Canary's mobile check-in, AI messaging, and upselling tools across 10 boutique properties in Europe.
The resort's closed loop system with Boomerang Water reduces carbon emissions by 95% per bottle and eliminates shipping through on-site bottling.
Omni will deploy AI messaging and digital compendium technology across 50+ properties to automate guest communication in 100+ languages.
The 16th annual award recognizes hospitality professionals 35 or younger currently working in Caribbean and Latin American markets.
The luxury resort will replace fragmented legacy systems with Agilysys's unified platform covering PMS, dining, spa, golf, and residential management.