Beaumier Hotels Selects Canary Technologies to Power Its Digital Guest Experience
The luxury hotel collection will implement Canary's mobile check-in, AI messaging, and upselling tools across 10 boutique properties in Europe.
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Four Seasons Resort Lanai Introduces Zero-Waste, Resort Filtered Water Bottling System
The resort's closed loop system with Boomerang Water reduces carbon emissions by 95% per bottle and eliminates shipping through on-site bottling.
Omni Hotels & Resorts Modernizes Guest Engagement with Canary Technologies
Omni will deploy AI messaging and digital compendium technology across 50+ properties to automate guest communication in 100+ languages.
Nominations Open for the 2026 Rising Star Award CALA co-hosted by ISHC and the Hotel Investment Group by Northstar to be presented at ALIS CALA
The 16th annual award recognizes hospitality professionals 35 or younger currently working in Caribbean and Latin American markets.
Rudding Park Selects Agilysys Hospitality Software Solutions to Modernise Guest Journeys and Streamline Operations Across Its Hotel Ecosystem
The luxury resort will replace fragmented legacy systems with Agilysys's unified platform covering PMS, dining, spa, golf, and residential management.
The 5 C's of Collaboration: How Hotels Win by Becoming A Meeting Planner's Best Friend!
The framework outlines customization, communication, collaboration, consistency, and check-in practices to transform transactional vendor relationships into strategic partnerships that drive repeat business.
By Robert Kraus, Owner of SmallConferences, Strategic Solution Partners
In the race toward AI, everyone talks about speed. Few talk about direction.
The analysis argues AI will transform hotel distribution and operations while making human emotional intelligence more valuable for differentiation and margins.
By Vanguélis Panayotis, CEO MKG Consulting & Hospitality ON / MRICS, Hospitality ON
The Return to Direct Channels: How Hotel Seller Agents Will Compete in ChatGPT’s Agentic Commerce Stack
The author argues hotels must implement AI agent capabilities and personalized offer systems now to compete with OTAs in ChatGPT's emerging commerce environment.
By George Roukas, President, GAIPAN
HotelData.com Q4 2025 Hotel Profitability Performance Report Shows Demand Slowdown as Operators Protect Profit
Today the Q4 2025 Hotel Profitability Performance Report was released on HotelData.com, revealing how U.S. hotels closed the year with softer demand, declining RevPAR, and a widening performance split across chain scales and regions. However, despite revenue pressure, full-year profit share improved due to disciplined operations and tighter cost control. The report draws on aggregated data from thousands of hotels across the U.S. using Actabl’s operational and financial platforms.
Actabl and HotelData.com
LodgIQ Partners with Paris's Boutique Hotel Une Autre Chambre to Enhance Guest Engagement and Revenue
LodgIQ, a leader in hotel data intelligence and revenue optimization, today announced a new partnership with the four‑star boutique hotel Une Autre Chambre in the Marais district of Paris. The collaboration will integrate LodgIQ's platform to support Une Autre Chambre in advancing its guest experience strategy and unlocking new revenue opportunities through better demand forecasting and personalized upsell offers.
Maraleina Sports Resort Koh Samui elevates performance-led hospitality with Shiji’s integrated technology ecosystem
Koh Samui sports resort implements Shiji's full tech stack including PMS, POS, and distribution systems to unify operations across training facilities and hospitality services.
This Could Be the Most Expensive Phrase in Business
The phrase "It's not my department" creates friction, forces customers to repeat themselves, and wastes time, making proper training essential to avoid costly customer defection.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Hotel groups miss out 20% of guests due to data silos, new Ireckonu data shows
Ireckonu, a leading hospitality middleware and Customer Data Platform (CDP) provider for hotel groups, has reported today that siloed guest data across hotel operational areas (including restaurants, spas, golf facilities, and other auxiliary outlets) is preventing hotel groups from capturing up to 20% of opportunities to re-engage guests, improve recognition, and ultimately drive stronger loyalty and revenue growth.
Emotionality, Wellness, and Longevity: Demand and Risk Mitigation Through 2030
The wellness tourism sector approaches $1 trillion by 2025 while longevity markets reach $600 billion, requiring hotels to navigate economic disruptions and evolving guest expectations through strategic planning.
By Mia Mackman, Owner and Principal, MACKMAN|ES
Middle East hotels demonstrate resilient performance in luxury and midscale segments
Five-star properties achieved 91.1% guest satisfaction versus 83.1% for four-star hotels, while midscale segments expanded at twice the rate of luxury properties.
Why Bob W treats hotels like software
Bob W operates 6,000 European apartments with one-seventh the staff of traditional hotels, achieving 2.5x better EBITDA through AI-powered guest services and automated operations.
By Sarah Johnson, Senior Copywriter, Mews
Sencie Launches Collaboration with The Bower Coronado to Layer Sleep Wellbeing into Luxury Guest Rooms
Sencie partners with The Bower Coronado to debut Sleep Ritual Tray, integrating scent, touch and sound elements into guest rooms to address sleep as a luxury travel priority.
Quinta’s Daniel Doppler on Why Hospitality AI Now Starts With Data, Not Chatbots
Quinta founder argues the AI advantage has shifted from chatbot interfaces to data quality and maintenance, with hotels needing structured knowledge systems for agent-to-agent booking futures.
Luxury Hospitality Moves Beyond Opulence
EHL students analyzed 65 guest interviews and 869 reviews to identify how hotels can incorporate quiet luxury through secluded locations, local materials, and authentic cultural experiences.
HSMAI Announces 2026 Recipients of the Robert A. Gilbert Award for Career Achievement in Commercial Strategy
Mary Casey (formerly Starwood/Maritz), Jeff Doane (Omni), and André Fournier (CoralTree) will be honored at HSMAI's Adrian Awards and Commercial Strategy Conference.