In my eyes, the winners in hospitality will be those who find the right combination of human intuition and technological intelligence. ... As we move into an era driven by automation and AI, the most successful hospitality brands will remember that technology is not the end-all, be-all.
Where success once depended on visibility in long OTA and search lists, AI now responds to detailed prompts with a small shortlist of hotels that best match specific needs, testing marketing claims against ... . “ AI will handle the coordination; humans should handle the moments guests remember, ” said A shley Krais , Chief Financial Officer, Europe for Westmont Hospitality .
doesn't exist in the AI commerce layer that is forming around it. ... Properties Faraway Hotels debuted in two markets simultaneously: Faraway Sag Harbor in the Hamptons and Faraway Jackson Hole in Wyoming.
Hospitality futurist Simone Puorto joins The Turndown to challenge the hotel industry’s obsession with buying more technology. ... The conversation explores key subtopics, including: AI and its real impact on hospitality Hotel tech overload and system fragmentation The future of search and booking Why some properties may benefit from
Nicole Sideris, Founder & CEO, X Hospitality The Blue Hotel Bondi is a non-traditional 33-room hotel located in the centre of Bondi Beach, surrounded by some of the best bars, restaurants, and cafes in ... Cloudbeds Revenue Intelligence , powered by the only causal AI built exclusively for hospitality, now manages pricing after outperforming third-party revenue management software previously tested by the
How do we maintain brand voice and emotional authenticity in an AI-assisted workflow? These are not technology questions. They are hospitality questions, and they require hospitality answers. ... The hospitality professionals who will thrive in the decade ahead are those who become fluent in AI without losing fluency in human connection. Those two capabilities are not in tension.
By investing in cutting-edge technology and best-in-class security infrastructure, we are setting a new standard for what modern hospitality can and should be. ... It's a true collaboration rooted in forward-thinking hospitality.
that sit unreconciled in accounts receivable, utility waste from systems running on default settings, and outdated content that AI surfaces to guests who arrive with wrong expectations. ... The Clara Hotel officially opened in Plano, Texas following an extensive transformation. Auster at Dome Mountain opened reservations for a new Montana hospitality destination near Yellowstone.
The new rules of AI discovery So what do hotels need in order to manage their AI presence? These are the key rules of hotel AI discovery that Wayfinder is tackling. Stop flying blind. ... AI assistants are already talking about your hotel. Wayfinder in Cendyn Web is the only hospitality platform showing hotel teams what AI assistants are saying about them.
Tisch Center of Hospitality found that among respondents planning to change their tech stack, 30 percent of users of all-in-one systems intend to move to best-in-class solutions, compared with 14 percent ... of users of best-in-class solutions moving in the opposite direction.
Guests forgave a clunky website if the property shined in person. That safety net gets thinner when AI sets the expectation before the guest ever arrives. ... And that gap gets written down, in a review, in a follow-up conversation, in the next AI summary that pulls from it.
They challenge us to think beyond today's expectations, exchange ideas across the industry, and collectively shape the future of luxury hospitality in ways that are more meaningful, more personal, and ... Additional speakers and session details will be announced in the coming months.
premier awards competition, recognizing excellence in hospitality and travel marketing. ... The Adrian Awards have commemorated the very best in hospitality and travel marketing for 70 years, celebrating the ideas, campaigns, and people who continue to move our industry forward.
None of them were really in the business they claimed to be in. They were all in the business of protecting value. ... The most expensive problems in hospitality are rarely the ones we can see. They’re the ones we’ve stopped noticing.
The hotels that will win in AI-mediated discovery are the ones whose guests' actual behavior, reviews, return rates, spend patterns, matches what the brand claims about itself: Revinate thinks the AI trusts ... OpenTable's 2026 Top 100 Hotel Restaurants list coincides with the data, with its AI Concierge tool now live on the homepage, pointing to hotel F&B becoming a meaningful discovery and booking driver in
Advances in cloud-based property management systems, business intelligence platforms and AI-powered revenue management are enabling hotels to measure performance in ways that were simply not possible a ... The hospitality industry is operating in a very different environment from the one in which these measures first became the standard. Labour shortages continue to challenge operations.
Revinate just launched a site, trust.revinate.com, to post its data practices, privacy approach, and certifications in the open, which he claims nobody else in hospitality does. ... Any player can say they put an AI layer in their platform. The real question is what it delivers.
In hospitality, many hotels attempt to differentiate themselves through physical attributes such as luxurious guestrooms, exceptional dining, spa facilities, or impressive public spaces. ... Not unlike how revenue management has become a phenomenon in recent years.
Yet hospitality is being transformed by powerful forces such as AI and rising expectations for meaningful human experiences . ... AI tools are on the rise, and whereas they are creating many opportunities, they also bring challenges with them. How will the roles of hospitality leaders change in the near future?
Dan Kornick, CIO, Loews Hotels & Co Loews is already benefitting from Oracle Hospitality OPERA Cloud PMS , AI-powered Guest Engagement and Merchandising , Oracle Simphony Cloud Point of Sale , and Oracle ... David Meltzer, senior vice president, Oracle Hospitality Sales To learn more visit www.oracle.com/Hospitality .