Restaurants have already learned this with digital menu boards. Retailers are learning it with in-store media screens. ... As the world leader in guestroom tablets following the June 2025 acquisition of Crave Interactive, HCN’s platform has evolved into an AI-powered digital concierge, a guest communication hub, room controller
What hotels can learn from catering This is where his catering years come in. ... Use it to work more efficiently behind the scenes, and to take the friction out of the dull moments for the guest, the form you fill in at check-in and the like, so that people are freed to create something
The scope is significant: three resorts, 500 longevity residences, 20 restaurants, a medical and commercial district, and one of the largest conference centers in the Eastern Caribbean, with indoor seating ... The lineup includes the CAR.O.L. bike, which uses AI to deliver personalized high-intensity interval training in as little as eight minutes, calibrated to each individual's fitness level; React Sport,
At Actabl, he will work across the company’s entire platform of business intelligence, labor management, and operations tools, and help shape how it partners with customers to put AI to work in their ... I look forward to helping shape what AI innovation looks like for the hospitality industry." Bahl's career began as a cook in Colorado restaurants.
From becoming the source of truth for AI platforms to building data foundations that drive visibility, they unpack what it takes to stand out in an AI-first world. ... We never want to create a more challenging experience for guests, whether it’s AI voice, AI chat. And certainly AI personalization is an area that we see potential in as well.
The effects of AI agents (acting alone or in concert) could be profound in many crucial areas and certainly on GOP. ... Another emerging player is SOUS, an Amsterdam-based startup specializing in AI-driven software for the hospitality sector, with a strong emphasis on restaurants and food service operations.
Even now, he noted, hotels still need a large human element, partly because the AI experience is not yet good enough to replace it, but mostly because he does not want to live in a world without human ... Students now do that work on their own, and he does not think an AI can take the place of another person in it.
Holiday Inn Kenilworth deployed Eccobell's AI voice agent, cutting reception calls by over 80% in the first week, with upsell commissions now exceeding the technology's cost. ... Daniel believes voice AI works particularly well because it mirrors communication habits guests already have in daily life.
Equinox pulls locals in through the club, and once they are inside they spend time in the bars and restaurants after working out. ... On another day, in another mood, he might want the conversation. That is the heart of how he sees it. As he put it, the choice is never AI-centric versus human-centric. It is choice-centric.
in funding. ... Since the win in Riyadh last year, Intello AI has participated in FHS World and FHS Africa where it signed its first major customer through a partnership with City Blue Hotels.
Tellingly, optimism about AI is often higher in emerging markets than in the developed world, which means the appetite to adopt is frequently strongest exactly where the opportunity to leapfrog is greatest ... Literacy is no longer a specialism; it is the new baseline of employability, and the concept AI Literacy — long championed in our industry by educators such as Ian Millar — belongs in every
The hotel is the company actually providing the room. If the price and conditions are the same, the AI agent should book directly with the hotel instead of through a middleman like Booking.com. Direct booking can give guests: better prices loyalty points and perks easier changes and cancellations more accurate information better customer support.
you put in positions. ... If you walk here into the hotel, whether it is in our two Michelin star restaurant, Flore, or in our Italian trattoria, if it’s not authentic, and if the experience is not authentic, and if the service
allO raised $14M Series A led by Zigg Capital to expand its AI-native POS and operations platform, now active in 1,000+ German restaurant locations, across Europe. ... allO, the AI-native operating system for restaurants, today announced $14 million in Series A funding led by Zigg Capital with participation from new investors LifeX Ventures, Aperture, and Wecken & Cie
Most AI adoption in hospitality has been concentrated in room revenue management, which is important but increasingly insufficient. ... The question is no longer whether AI and robotics belong in restaurant operations.
This directly challenges ideologies embedded in some AI development cultures (particularly transhumanist and posthumanist currents) that implicitly or explicitly value human beings by their efficiency ... partnerships: Hotels, restaurants, and travel platforms that use AI tools must now ask: Who built these systems, and under what conditions?
Why AI Works Best Behind the Scenes The most effective use of AI in hospitality may not be replacing human interaction, but enhancing human performance. ... In this context, AI becomes less about automation and more about amplification.
“AI is coming into that in terms of being able to help chefs forecast ordering, being able to analyse things properly, being able to do menu engineering properly.” ... After introducing self-service kiosks to a restaurant in Manhattan, he found only 10% of people used the kiosk. “Everyone else was quite happy standing in the queue.” Why?
In November 2017, The Shed at Dulwich was the top-rated restaurant in London on TripAdvisor. ... Generative AI produces confident misinformation instantly at volume, in a register that mimics deep expertise.
just been asked to invest in the AI roadmap. ... HSMAI Foundation research finds a hospitality AI talent readiness gap. Students report self-teaching AI through experimentation but rate their academic programs' AI preparation at just 2.78 out of 5.