An 800-Room, Five-Star, Often-Overbooked Juggernaut
A nostalgic memoir excerpt from a former Hong Kong Hilton front-of-house team member, recalling life managing an 800-room five-star property in the pre-digital era of the 1970s.
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From Reaction to Foresight: Why Proactive Hotel Operations Begin with a Connected PMS
A connected PMS can unify housekeeping, engineering, front desk, and revenue data in real time, enabling hotels to prevent operational failures rather than react to them.
By Lisa Jane Wheaton, Senior Project Strategist, Maestro
We Were Never Eight, We Were One
An operator-turned-founder argues that hotel groups have optimized individual functions at the expense of cross-functional rhythm, and introduces PHAL OS, an AI leadership layer targeting top-10 hotel groups.
By Saurabh Prakash, CEO and Founder, PHAL
Quore Reflects on HITEC 2026 as AI Matures and Hoteliers Shift Focus from Hype to Practical Operations
Quore shares takeaways from HITEC 2026 in San Antonio, noting a shift from AI curiosity to practical application as hoteliers ask harder questions about workflows, data integration, and measurable ROI.
Hotel Essencia in the Philippines upgrades to Hotelogix to modernize operations and drive growth
Hotel Essencia in Dumaguete City replaced its legacy PMS with Hotelogix's cloud platform, gaining improved system stability, third-party integrations, and broader online distribution capabilities.
New AI Capabilities in Oracle OPERA Cloud Supercharge Hotel Operations
Oracle's OPERA Cloud Assistant adds AI-powered room assignments, rate descriptions, multilingual translation, and natural-language staff guidance at no extra cost to existing OPERA Cloud customers globally.
AI is not a product you buy – it's a capability you build
Mews Senior PM Madeline Bushbeck argues that widespread AI adoption statistics mask a deeper problem: most hotels run generic, off-the-shelf AI tools that don't understand their specific operations.
VSR and Quore Integrate Agentic AI-Powered Voice Automation into Hotel Operations
Quore and VSR have integrated their platforms so hotels can use VSR's VAIA voice AI to automatically create and route guest and staff requests into Quore's operations system, with AD1 Hospitality's Holiday Inn Resort Kissimmee as the pilot property.
Can Luxury Be Scaled? Delivering a Five-Star Experience in a 1,000-Room Hotel
The Boca Raton's CEO explains how dividing a 1,000-room resort into five distinct hotels achieved Forbes Five-Star status and 20% ADR growth.
By Daniel Hostettler, President & Chief Executive Officer, The Boca Raton
The Hospitality Show Opens Registration for Industry Event Focused on Hotel Operations and Performance Optimization
The Hospitality Show, produced by Questex and AHLA, returns November 2–4, 2026 at Miami Beach Convention Center with speakers from Hilton, Accor, and Davidson Hospitality Group.
When the Industry That Loves Talking About Change Refuses to Actually Change
Veteran hotelier Ian Wilson argues that AI adoption in hospitality is largely superficial, with fragmented point solutions masking structural barriers rooted in brand fee models and owner data access.
Richard Hatter in conversation with Ian Wilson
Actabl Launches Forward-Deployed Engineering for the Hotel Industry
Actabl's forward-deployed engineering program embeds its engineers inside hotel companies to build custom AI, analytics, and data solutions on top of its unified platform, backed by a U.S.-patented data normalization method.
RobosizeME appoints Sean Anderson as Chief Revenue Officer
RobosizeME names Sean Anderson, former CRO at Book4Time, to lead global sales and revenue operations as the AI automation firm expands across enterprise hotel portfolios.
Vingcard Wins Asian Hospitality’s Innovation Award for Transforming Industry’s Approach to Technology
Vingcard won the Hospitality Innovation Award at the 2026 Asian Hospitality Awards for its modular technology portfolio covering access control, energy automation, networks, and guest-facing digital solutions.
The Hotels That Win the Next Five Years Will Not Have the Most AI. They Will Have the Clearest Signal.
The author argues hotels don't have a data shortage but a signal interpretation problem, with GMs overwhelmed by metrics that lack the intelligence layer needed to drive daily decisions.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Sirma Showcases Connected AI for Real Hospitality Operations at HITEC 2026, San Antonio
Sirma Group will exhibit at HITEC 2026 in San Antonio (June 15-18), showcasing its Vela AI agent and Travel Hospitality 360 Connect framework for enterprise-wide operational intelligence.
Innspire and EHVA.ai Announce Strategic Partnership to Deliver True Global Operational Autonomy
Innspire will resell EHVA.ai's voice AI platform across its global hotel portfolio, enabling 24/7 automated call handling alongside existing SMS, WhatsApp, and in-app messaging tools via a single dashboard.
The Invisible Hotel: Why the Best AI in Hospitality Is the AI Guests Never Notice
The concept argues AI works best when it enhances human interactions invisibly, providing staff context without disrupting guest connections.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Why hospitality agentic platforms are the future of hotel technology
Agentic platforms act as an AI orchestration layer above existing hotel systems, letting staff interact via natural language to execute multi-system workflows in seconds without replacing current tech investments.
By Alan Young, VP, Strategy | Hospitality, Infor
Stayntouch Named “Hotel PMS Company of the Year” By TravelTech Breakthrough
Stayntouch won for its cloud-based PMS offering 100% uptime, 1,400+ integrations, and mobile-first operations that save hotels 80+ hours monthly.