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How hotel work will change as software tools become AI teammates

By Juanjo Rodriguez

Expert Views (10)

Jacqueline Nunley

Having a human at the helm, not just in the loop, is key to setting AI agents' goals, limits, and escalation triggers, and then to being able to watch the audit trail for anomalies.First, delegate commercial tasks that already operate on written rules, reserving human judgment for those that don't.These tasks go first because the limits are already written.

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