Ian Schrager on How Hotels Get Technology Wrong
Technology remains the new frontier but plenty of hotels are still getting it wrong, according to the man who pioneered the boutique hotel movement in the United States.
External Articles
Robot butlers in hotels may soon be a real life thing
Alibaba A.I. Labs has just announced it will introduce a hospitality robot - the latest in a number of hotel-specific robots delivering food and other simple stuff to guests, freeing up hotel staff to do more complicated tasks.
Can Artificial Intelligence And Networking Transform The Hospitality Industry?
These days we often take finding directions for granted. Easy smartphone apps like Google Maps and Waze all but make paper maps and standalone GPS devices obsolete. Why then hasn't mapping found its way indoors? Historically, companies used sensors (commonly referred to as beacons) to accomplish the task, but hardware becomes obsolete quickly, battery maintenance is a challenge, and staffing is required to manage it all. Bottom line, these solutions haven't scaled and provided the necessary accuracy to deliver a tangible return on investment or any compelling use cases.
Hospitality sector welcomes AI voice services
Amazon Alexa, Google Home, and Siri from Apple have initiated a revolution in search, and it is a significant transformation within the marketing and customer services industries.
Let These Dinosaurs Check You In At Japan’s ‘Weird’ Hotel
Jurassic Park" fans, this one's for you. A Japanese hotel is offering guests one of the strangest check-in experiences possible ― a reception desk manned by robot dinosaurs. Whether it's Japanese, English, Chinese or Korean, the pair of dinosaurs are more than happy to assist customers arriving at the hotel in east Tokyo through the use of a tablet system. The hotel belongs to the Henn na (whose name means "weird") chain, which claims to offer the world's first hotels staffed by robots.
What The Hospitality Industry Teaches Us All About Innovation And Disruption
The world as we know it changes faster by the day, which means businesses and companies are harder pressed than ever to keep up with this altering landscape. What consumers wanted yesterday is forgotten by tomorrow, and companies that aren't evolving at the pace of their customers are going to lose out.
These New Hotels Can Actually Compete With Airbnb - bloomberg.com
It's one of the most divisive questions for road warriors: hotel or Airbnb?
Meet the Hospitality CEO Who Embraces Airbnb - skift.com
Even as more hotel companies like Marriott, Hyatt, and AccorHotels are entering the homesharing space, the traditional hotel industry has generally been at odds with the homesharing giant Airbnb.
Why hotel text messaging is the newest trend for your hospitality business - bookingsuite
People are on the go more than ever before. And with the rise of smartphones, they expect to be able to do everything on their mobile device - from planning and booking a trip, to asking questions about their stay. That's where hotel text messaging technology comes in.
Talking up travel industry ‘chatbots’ - elliott.org
Travel bots are having a moment. It's about time. After a few false starts, these automated programs that answer basic questions, find deals or secure refunds are slowly coming into their own. And they might be worth trying. A bot is an application that performs an automated task. Outside of travel, bots can do things like tell you the weather or conduct an online search. Most of the bots I'm discussing here are referred to as chatbots — programs you interact with through chat. You send it a message. It responds automatically, sending you information, making a query on your behalf or booking a ticket.
New Technologies Will Revolutionize The Hospitality Industry - forbes.com
As technology innovations continue to transform every industry and job role in the United States, the service industry is certainly no exception. In fact, Gartner believes that artificial intelligence (AI) will create 2.3 million jobs in 2020 while only eliminating 1.8 million, for a net gain of half a million jobs added to American company payrolls.
This New London Hotel Is Proud Of What It Doesn't Have | forbes.com
Few hotel websites contain a proud list of amenities that they don't offer. But then again, the newly renovated London-based hotel Pilgrm is hoping to offer travelers a unique hotel experience. No more trouser presses, room service or minibars. No bellboys or doormen, it says on its website. What it does have is a sense of place, peace of mind, and purpose.
Hospitality industry under siege from botnets - computerweekly.com
The hospitality industry, including hotels, airlines and cruise lines, is the biggest target for cyber criminal botnet attacks that abuse credentials and overwhelm online systems, a report reveals. Cyber security defenders face increasing threats from bot-based credential abuse targeting the hospitality industry, a report shows. Bot-based attacks are also being used for advanced distributed denial of service (DDoS) attacks, according to the Summer 2018 state of the internet/security: web attack report by Akamai Technologies.
62 residents. 22 storeys. 1 unique exhibition at upcoming citizenM New York Bowery
62 residents. 22 storeys. 1 unique exhibition. Last night citizenM officially unveiled its citizens of the Bowery exhibition on the windows of citizenM New York Bowery, and lit it up for all of New York to see. Next on the agenda? Opening the doors to our first guests very soon! See more about the exhibition captured by Christelle de Castro here: https://www.citizenm.com/thebowery
Blockchain In Tourism: Hope Or Hype | tourism-review.com
Blockchain technology is the focus of many companies these days contemplating its benefits. Blockchain in tourism also has its future according to experts.
Blockchain comes to travel; disruption may ensue - travelweekly.com
Distributed ledgers via blockchain came to most people's attention as the underlying technology supporting bitcoin. But it's of interest to companies across industries, in part because it offers unprecedented levels of security.I've been watching for unique blockchain applications in travel for some time and have come across a few examples that address relatively narrow operational issues.But I recently sat down with David Brillembourg, an investor in hotels and hospitality technology, who is developing what he hopes will be a revolutionary platform employing blockchain technology and smart contracts to sell hotel rooms. His intention is to reduce costs for hotel owners and guests by disintermediating online travel agencies (OTAs) and possibly hotel brands.
Customer Service Takes A High-Tech Turn For Travel & Hospitality - cmo.com
At a time when travelers have an enormous amount of choices when it comes to where they go, how they get there, and where they stay, travel and hospitality brands are racing toward a new focus: service innovation.
Luxury Hospitality Embraces Transience - skift
changing consumer habits around the sector. A temporary hotel doesn't sound like the most desirable place for a high-end traveler to stay. For many, the idea of luxury is entwined with the historic. And historic, by its very definition, means something being in a place for a very, very long time. But as you've heard us say before, that's the old way of thinking about things. Luxury is more and moreabout exclusivity, and what could be more exclusive than a property that only has a fleeting existence?
Marriott takes on Airbnb with new homesharing website - independent.co.uk
Marriott International, the largest hotel company in the world, is attempting to take on Airbnb with its own offering for the homeshare market. Launching Tributeportfoliohomes.com on 23 April, Marriott has a selection of more than 200 specially selected homes in London to choose from. The service is initially a six-month pilot scheme in partnership with Hostmaker, a London home rental management service. Guests can expect added extras such as a guaranteed in-person check-in and 24/7 phone support should there be any issues.
Hotel Management 2020 – An Amadeus eBook
Today's hotel managers are facing new challenges, but they are all driving towards familiar goals. Hotel Management 2020 identifies key challenges in the industry and actionable solutions that your team can begin to implement today. Learn innovative ways to manage guest expectations in hotel reservations, ensure sustainable growth in sales and catering, and deliver flawlessly in operations.