During the COVID-19 pandemic, as occupancies quickly dropped into the single digits and bookings sank up to 90% by April 2020, hotel leader Hyatt's top priority was the safety and well-being of guests who still came to its properties.
If you love technology and spend time traveling, you're likely curious what's on the horizon for the hospitality industry. Today we're taking a closer look at some of the tech trends, from robots to virtual tours. Read on to find out more!
Innovation often comes out of the most difficult moments and helps companies to recover from a negative situation.
Within the tourism sphere, it can often feel like trends are waves, out of our control. But the right tools can help measure and predict the tides.
The COVID-19 pandemic accelerated many developments in the hotel industry, including hybrid meetings and more efficient technology.
Motherboard goes to Japan to visit the Henn-na Hotel, which is staffed almost entirely by robots. Our host Ben Ferguson meets some of our future android companions and talks to CEO Hideo Sawada about his vision to replace human workers with machines. This video originally aired on MOTHERBOARD in 2015.
The shock the travel industry has experienced is driving many to look at different ways of doing things post-pandemic.
Postponed vacations, cancelled flights and less-than-satisfied travelers just about sum up the past year and a half. It’s indisputable that the travel industry took a major hit in 2020, as the entire world shut down before our eyes. In fact, domestic travel spending went down by 42% year-over-year, along with international travel dipping by 76%.
Researchers have revealed how security vulnerabilities could be exploited to compromise hotel Internet of Things (IoT) devices -- and take revenge on loud neighbors.
Nick Price has spent much of his career designing and implementing technology solutions and strategies for hotels. He was CEO and CTO of Mandarin Oriental Hotel Group for 12 years and then founded NetSys Technology, focused on digital enablement of hospitality brands.
For the airline industry, technology has always played a major role in their day to day operations. That was especially true during the pandemic when it came to passenger safety and security.
The worst part of travel often comes down to payments, loyalty rewards and customer service.
Apple’s announcement last month that it would implement the storage of hotel keys in its Wallet application is a significant step toward simplifying the mobile check-in process for guests.
When leaders in the hotel industry broadly committed in late 2018 to implementing safety alert buttons for property-level employees, technology leaders across the industry were left with the daunting task of turning that promise into a reality.
A few years back, we had Pepper the robot to visit as a short-term houseguest. Once you got over the playful-but-power-hungry glow of its eyes, the $1,800, “emotion-reading” robot was a decent entertainer: cavorting somewhere between Duplo and Netflix in its capacity to captivate two under-sixes for an afternoon.
Hotels' property management systems are a "very attractive" target for "people who wish to commit fraud, just be annoying and impact [the hotel] industry in a negative way," according to a federal cybersecurity expert.
Few industries have suffered more at the hands of Covid-19 than international travel, which ground to a halt in early 2020 as borders closed and millions of people were ordered to stay at home. Last year saw the sharpest annual decline in air traffic on record: passenger demand was down 65.9% on 2019’s total, according to the International Air Transport Association. The UN World Tourism Organization estimates that the economic impact on the industry in 2020 alone was $1tn (£710bn) – a loss that put about 120 million jobs at risk.
New Delhi - Hospitality and travel companies such as Airbnb, EaseMyTrip, Oyo and Yatra are joining hands to launch a new industry body called Confederation of Hospitality Technology and Tourism Industry (CHATT).
No matter what you think about the travel industry, it will not only be back but it will be bigger than ever. It just won’t be exactly be the same. What will be the major changes? Business travel will actually go down but personal, experiential and blended (stay/work/play) travel will rise. If you look at the behavior of Millennials and Gen-Z during the pandemic, while international travel fell off a cliff, local and state travel exploded. Airbnb shifted all their marketing to encourage customers to travel locally and between states in the United States.
While consumers were stuck at home during the COVID-19 pandemic, many of their tech-related habits changed significantly, according to research from The Pew Research Center and Oracle.