The Blueprint for Human-Centric Al in Hospitality: A Strategic Guide to Harnessing High-Tech to Amplify High-Touch
This executive framework outlines five pillars for implementing AI that enhances rather than replaces human hospitality connections.
Press Releases
The Housekeeping AIT Toolkit: a Unified Guide for Solving Staffing Challenges, Controlling Costs, Optimising Operations & Protecting the Guest Experience
The toolkit consolidates AI solutions for housekeeping departments facing labor shortages, including predictive staffing, automated assignments, and inventory forecasting.
Dubai introduces contactless hotel check-in technology
Dubai's government launches citywide biometric check-in system across 820 hotels, allowing guests to complete formalities on mobile phones and bypass front desk queues.
Boutique & Luxury Lodging Association (BLLA) Partners With AI Crash Course to Advance AI Literacy Across Independent Hospitality
BLLA partners with AICrashcourse.info to provide AI education through workshops and resources, helping independent hotels compete with AI-driven personalization and operations.
The Chef’s AI Starter Toolkit: Practical Ways to Use Artificial Intelligence in the Kitchen
Terence Ronson's toolkit shows chefs how to use AI for menu costing, planning, and guest communication without technical skills, including ready-to-use workflows and responsible usage guidelines.
BTO 2025, Florence: Zero Click, Zero Friction. A New Grammar for Hospitality.
Lobby's CEO and Elegia's founders presented how AI automation can bridge the gap between guest expectations for instant service and hotels' outdated manual workflows.
Hotel Operator Launches AI Toolkit Broadening Information Access for Guests and Staff
Langham's three-phase AI rollout includes multilingual guest messaging, employee knowledge support, and commercial insights across 31 properties globally.
UN Tourism and France recognize tourism-tech start-ups and major companies driving efficiency and resilience
The challenge attracted over 20,000 participants globally and awarded French startups working on solutions from geolocated audio experiences to wastewater treatment systems.
EuroCHRIE 2025 in The Hague Underscores the Global Importance of Collaboration Between Hospitality Education and Industry
Hotelschool The Hague looks back on the successful delivery of EuroCHRIE 2025, the largest international conference in its history. From 10 to 13 November, the university of applied sciences welcomed more than 220 students, PhD candidates, researchers, lecturers, alumni and industry partners in hospitality and tourism to its campus in The Hague.
Record attendance and industry insights define HOSPACE 2025 as Inspirational Leader award winners announced
The Hospitality Professionals Association (HOSPA) celebrated another record-breaking attendance at its annual conference, HOSPACE 2025, which took place on 13th November at the Royal Lancaster London – marking the 20th edition of the flagship event.
Final lineup confirmed for HOSPACE 2025
HOSPA has confirmed the final lineup for HOSPACE 2025, with it set to take place next Thursday, 13th November 2025, at the Royal Lancaster London. This year’s event marks the 20th edition of the UK’s leading hospitality conference and brings together industry professionals to explore the key topics and trends shaping the future of the sector.
How AI is Changing the Hospitality Guest Journey: Milestone Inc. and HSMAI eBook
Milestone Inc., a leading provider of AI-powered digital experience platforms, in partnership with the Hospitality Sales and Marketing Association International (HSMAI), today announced the release of a new eBook titled “How AI is Impacting the Hospitality Customer Journey.”
AHLA Announces 2025 TechOvation and Tech Acceleration Award Winners
The American Hotel & Lodging Association (AHLA) and Hospitality Technology Next Generation (HTNG) today announced the recipients of the 2025 HTNG TechOvation and AHLA Tech Acceleration Awards – two prestigious technology awards recognizing excellence and innovation in hospitality technology.
5 Signs Your Compset Could Be Holding You Back
In today’s evolving hotel market, your competitive set (compset) should be your compass—not a leftover list from years past. With margins tighter than ever, profit benchmarking has become essential. Yet many compsets are still optimized only for RevPAR, not for true performance insights.
DIF Hospitality & Travel SIG Webinar: Google’s Lucyna Janas to Present on the Future of Digital Wallets in Hospitality & Travel
The Decentralized Identity Foundation (DIF) is pleased to announce the next session of its Hospitality & Travel Special Interest Group (SIG) — a bi-weekly forum bringing together innovators shaping the future of identity, access, and payments in travel and hospitality. The upcoming meeting will take place Thursday, October 23, 2025, at 10:00 ET / 15:00 GMT / 16:00 CET, and will feature a special presentation by Lucyna Janas, Head of Google Wallet Partnerships, EMEA.
Hospitality Tech’s Next Chapter: AI, Data, and Human Connection
As the countdown begins to Future Hospitality Summit - FHS World in Dubai later this month, we put the spotlight on Innovation & Technology, one of the content tracks at this year’s conference designed to explore the transformative trends in hospitality.
The Untold Story of Rate Misuse: Expedia Group Research Highlights How Centralized Distribution Can Help Hotels Reduce Rate Leakage and Protect Revenue
Expedia Group has released new global research revealing that fragmented hotel distribution is costing properties revenue and creating operational strain. Nearly all surveyed hoteliers report losing income due to rate leakage, yet 99% agree that a centralized distribution platform would help simplify operations, improve rate integrity, and better protect revenue.
h2c Unveils Landmark Global Study on AI & Automation in Hospitality
h2c GmbH, in collaboration with industry-leading sponsors, today announces the release of its 2025 Global Study “AI & Automation in Hospitality: Navigating Today’s Challenges, Shaping Tomorrow’s Gains.” The comprehensive report presents unique insights from 189 quantitative responses and 26 executive interviews with industry leaders—including hotel chain executives and IT vendors—across 171 hotel chains, representing over 11,000 properties and 1.3 million rooms worldwide.
Wake up and smell the breakfast: Holiday Inn Express launches limited edition scent-powered alarm clock
Say goodbye to blaring alarms and the dreaded snooze spiral – Holiday Inn Express by IHG has unveiled a world-first hotel experience designed to transform mornings, one mouth-watering scent at a time. Introducing the Holiday Inn Express Breakfast Alarm Clock: a clever new in-room device that helps to wake guests with the irresistible smell of breakfast.
Sofitel teams with renowned French acoustic engineer Devialet to elevate the guest experience through immersive ambience
Pioneer of French luxury hospitality, Sofitel is deepening its signature sensorial experience through a new global partnership with trailblazing French enterprise Devialet, the acclaimed acoustic engineer. Rooted in a shared devotion to French craftsmanship, sensory innovation and emotional impact, the collaboration harnesses the power of ambiance to elevate everyday moments.