Single Provider for Seamless Data
This THEMATICS campaign, produced in collaboration with Shiji, explores the growing momentum toward unified hotel technology. As the industry moves beyond fragmented systems, we examine what it means to manage operations through a single technology provider, where data flows seamlessly across departments, platforms, and guest touchpoints.
Through articles, explainers, expert insights, and real-world perspectives, this series highlights the operational, strategic, and guest experience benefits of an integrated approach. From reducing complexity to unlocking more intelligent use of data, we investigate how a unified technology stack can empower hoteliers to streamline processes, improve service delivery, and prepare their business for the future in a rapidly evolving landscape.
This Thematics is sponsored by Shiji
Building Clean Data Foundations for AI in Hospitality
This article concludes Hospitality Net’s Thematics campaign with Shiji Group on Single Provider for Seamless Data. Throughout the series we have examined how integrated systems can transform hotel operations and the guest journey. For this final edition, the focus turns to one of the most pressing questions facing the industry today: how to build clean, connected datasets that can support useful applications of artificial intelligence.
What Connections are Required to Build Clean Datasets for Useful AI Actions?
Artificial intelligence is the buzz of buzz words, but like practically everything else in the hotel technology world, it’s hardly simple.
Hotel Cybersecurity in 2025 Emphasizes the Human Stack
Cybersecurity in 2025 for hotels is a game of Russian roulette. Odds are you’ll be safe most of the time, but then there’s the outside chance that it’s game over. The risks are far too great, and this is a topic that deserves constant and close study.
Shiji’s Aleksander Ludynia on Hotel Cybersecurity in 2025
Cybersecurity in hospitality is becoming more dangerous, with hotels especially exposed due to sensitive data and increasingly complex systems. Aleksander Ludynia, Chief Security Officer at Shiji Group, explains that the greatest risk often lies with people. Leaner teams mean less time for vital processes, and moving to all-in-one platforms with automation can help ensure that essential tasks are not overlooked.In conversation with Adam Mogelonsky, Aleksander also warns that artificial intelligence makes phishing attempts far more convincing, raising the stakes for hotels. The best defense is a strong security culture, supported by training, resources, and leadership. Watch the full conversation now to learn how hotels can turn cybersecurity into a shared strength for their teams.
Reframing Data Security and Sovereignty as a Hotel Team and Guest Benefit
All it takes is one breach. Cybersecurity represents a clear and present threat for every hotel, and the topic deserves every kilobyte of attention that it gets. But this topic, and the related one of ‘Data Sovereignty’ are often framed as defensive, trepidation-filled subject matters where hotels must act now…or else…
The Real Power of a Centralized, Real-Time Guest Profile
As part of our Thematics campaign with Shiji Group on Single Provider for Seamless Data, this article looks at one of the most transformative ideas in hotel technology today: the centralized, real-time guest profile. Integrated systems hold the promise of unlocking new guest experiences and streamlining operations, but the real challenge lies in turning that promise into everyday reality.
Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams
A guest walks up to the front desk. The receptionist glances at the screen and already knows the guest prefers feather pillows, skipped housekeeping during their last three stays, and charged over $600 in spa and F&B services the last time they were here. Housekeeping’s mobile device pings with an early arrival request. Meanwhile, the marketing team receives a real-time trigger to offer the guest a spa voucher tailored to their usual treatment. All of this happens without a single email, phone call, or Slack message.
From Patchwork to Platform: The Case for Unified Hotel Systems
It usually starts with a simple fix. One team wants better upsell options, so a new CRM is added. Another needs richer analytics, so in comes a reporting tool. The spa needs its own booking interface. The restaurant team demands a POS that talks to the kitchen the way they like. All good intentions.
Getting Technical with What a Centralized Hotel Platform Can Enable
Those who know me know that I relish in the technical details of how specific features on software systems work, how integrations are built and how relational databases can be linked to integrate fields or perform valuable queries.
What experiences can you build with a centralized, real-time guest profile?
From the Thematics interview with Shiji Group’s Ryan King during HITEC, one key message about envisioning hotel technology improvements was this:
How Unified Systems Supercharge AI in Modern Hotel Operations
AI isn’t magic. Rather, it’s pattern recognition at scale. And like any pattern recognition system, its output is only as good as its input. Which is why AI’s promise of personalized experiences, automated service flows, real-time recommendations often fall flat in fragmented tech environments. If your PMS, POS, CRM, and housekeeping tools aren’t talking to each other, then your AI is only guessing.
AI Alone Won’t Save You: Why Hospitality Tech Still Needs Structure
There’s a popular myth making the rounds in hospitality tech circles that AI will fix everything. That you can plug in a chatbot here, an algorithm there, and suddenly your operations are running on autopilot and every guest gets a “wow” moment.
From Crown Jewels to Compliance: 5 Ways to Buid a Cyber‑Resilient Hotel Tech Stack
Picture a scenario where a hacker poses as an employee and tricks IT support into resetting credentials, bypassing multi-factor authentication and gaining access to core systems. That’s exactly what happened to one of the world’s leading casino brands in 2023, when a social engineering attack brought down everything from check-in kiosks to room keys and slot machines. Operations were disrupted for over a week, costing the company more than $100 million in lost revenue and leading to a $45 million class-action settlement.
Connecting the Dots: Shiji’s Approach to Seamless Data
Hotel technology can get complicated. If I had to explain why this is to a kid or a golden retriever, I would say it’s because we used the best tools at our disposal at the time, stitching things together as best we could over years or even decades, and then tried to continuously pivot to newer, better systems while keeping the engine running.
Data Sovereignty Is the New Hospitality Imperative: Why Hotels Need to Rethink Their Tech Stack Now
Should a hotel GM have to consult a legal advisor every time a vendor updates their cloud TOS? This isn’t a theoretical debate anymore; for hoteliers juggling international guests, loyalty programs, and global cloud systems, data sovereignty has become a frontline concern. And it’s reshaping how hotels choose their tech partners.
Seamless by Design: Why Unified Hotel Tech is No Longer Optional
As hotels evolve beyond stitched together systems and fragmented data, Shiji is betting big on unified architecture that blends flexibility with scale. Speaking at HITEC 2025 in Indianapolis, Ryan King, Senior Vice President for the Americas at Shiji Group, joined me for a conversation that touched on the heart of this transformation and why hoteliers can no longer afford to ignore it.
Shiji’s Ryan King on Why Unified Systems are the Future of Hotel Tech
At HITEC 2025 in Indianapolis, Ryan King, Senior VP Americas at Shiji, explains why the days of daisy-chained hotel systems are over. In this Thematics interview, part of the "Single Provider for Seamless Data" campaign, King breaks down Shiji’s philosophy of integrating best-in-breed tools into a unified stack that enables real-time data sharing across departments, elevates the guest experience at scale, and prepares hoteliers to innovate faster, reduce friction, and avoid falling behind.
From Guests to Data to Dollars: 5 Ways Unified Hotel Tech Boosts Revenue and Loyalty
Imagine this: A guest walks into your hotel. The front desk greets them by name, already knows they prefer a room away from the elevator, and offers a complimentary drink, the same cocktail they ordered at your rooftop bar during their last stay. At breakfast the waiter suggests asks if the guest wants the usual omelet or the menu to try something new, and at checkout, they’re offered a late checkout because their flight doesn’t leave until 8 p.m.
Forget Best-of-Breed: Why All-in-One Systems Are the Future of Hotel Technology
Should the front desk team spend time switching between systems to ensure their have the latest information about the guest? Or just have it all on their main dashboard?
