TV (195)

HN TV
Opinion Article Technology

EHL Innovation Rewind: Christine R. Gould on Breaking Silos, Remixing Traditions, and the Next Gen Innovation Stack

At the EHL Open Innovation Summit, we had the chance to sit down with Christine R. Gould, Founder and CEO of GIGA, for a conversation about the future of innovation in hospitality. Christine shared her perspective on why the next big shift won’t come from a single technology, but from a new mindset—one that values remixing over reinvention, embraces collaboration across sectors, and brings young changemakers directly into the innovation process.

By Simone Puorto and Christine R. Gould
HN TV
Opinion Article Technology

EHL Innovation Rewind: Lucas Nottaris on Agentic Systems, Human-Centered Personalization, and the Future of Consent

During the EHL Open Innovation Summit in Lausanne, we caught up with Lucas Nottaris, Partner at Visium, to discuss how agentic systems are reshaping the guest experience, why personalization must be guided by consent and human judgment, and how the hospitality industry can build trust by giving guests more control over their data.

By Simone Puorto and Lucas Nottaris
HN TV
Opinion Article Sustainability

EHL Innovation Rewind: Nelson Ole Reiyia on Merging Tradition, Technology, and True Community Partnership

During the EHL Open Innovation Summit, we had the pleasure of speaking with Nelson Ole Reiyia, CEO and Co-founder of Nashulai Maasai Conservancy. Our conversation explored how technology, particularly AI, can be used to enhance hospitality without losing its human soul, and why the future of travel lies in genuine partnerships with local communities, not just surface-level consultation.

By Simone Puorto and Nelson Ole Reiyia
HN TV
Opinion Article Sustainability

EHL Innovation Rewind: Mohammed Marghalani on Regenerative Hospitality and Reconnecting Farms and Hotels

During our time at the EHL Open Innovation Summit, we caught up with Mohammed Marghalani, Chief of Franchised Assets Operations at Dan Company, to discuss how regenerative hospitality can transform the connection between agriculture and tourism. Our conversation explored why farm-to-table needs purpose, not just marketing, and how Dan is helping local farmers deliver authentic, high-quality products directly to guests, creating a hospitality experience that is as ethical as it is enriching.

By Simone Puorto and Mohammed Marghalani
HN TV
Explainer Technology

Agentic AI: What It Is, How It’s Different, and Why It Matters in Hospitality

When we say “AI agents,” we're not talking about the suit-wearing, memory-wiping types from Men in Black, but these new agents might be just as transformative. In the world of hotel tech, AI agents are emerging as intelligent, task-driven assistants that work behind the scenes to simplify operations, boost efficiency, and create better guest experiences. Instead of battling aliens, these agents are here to tackle fragmented systems, reduce manual workloads, and unlock a smarter, more connected future for hospitality. And unlike the old “app-for-everything” approach, agentic AI offers a more agile, scalable way to run your hotel.

By Henri Roelings, Founder, Hospitality Net
HN TV
Interview Technology

EHL Innovation Rewind: Romy Abbrederis on AI Agents, Email Overload, and the Future of Hotel Workflows

During the EHL Open Innovation Summit, we spoke with Romy Abbrederis, Co-founder of Lobby, about how generative AI is reshaping hotel operations behind the scenes. Our conversation explored how Lobby tackles the complexity of reservation emails, why modular systems are key to adapting to different hotel needs, and how AI can support hospitality teams without replacing the human element.

Romy Abbrederis in conversation with Simone Puorto
HN TV
Interview Technology

EHL Innovation Rewind: Margot Stuart on Blockchain, Digital Passports, and Building Trust in Luxury Hospitality

At the EHL Open Innovation Summit, we sat down with Margot Stuart, Co-founder of OriginAll and ORIGINALLUXURY, to explore how blockchain and digital product passports are reshaping trust and transparency in hospitality. Our conversation looked at how these technologies can go beyond compliance to unlock deeper guest engagement, emotional storytelling, and a new kind of luxury experience rooted in authenticity.

Margot Stuart in conversation with Simone Puorto
HN TV
Opinion Article Food & Beverage

EHL Innovation Rewind: Anderson Yang on Innovation, Heritage, and the Power of Community

At the EHL Open Innovation Summit in Lausanne, we spoke with Anderson Yang, EAM to the General Manager’s Office at Yun Ding Food & Beverage Co. Ltd, about how artificial intelligence is shaping the future of hospitality, how innovation can thrive when rooted in tradition, and why building genuine community through storytelling is more powerful than conventional marketing in today’s evolving landscape.

By Simone Puorto and Anderson Yang
HN TV
Opinion Article Technology

EHL Innovation Rewind: Niels de Fraguier on Regeneration, Collective Intelligence, and the Responsibility of Innovation

During the EHL Open Innovation Summit, we spoke with Niels de Fraguier, Founder of Empowering Potential, about the role of innovation in shaping a more inclusive and regenerative future. As an entrepreneur, ideator, and author, he shared his perspective on why technology must be rooted in life-centered thinking, how regeneration goes beyond sustainability, and why building a better future means shifting from individual gain to collective responsibility.

By Simone Puorto and Niels de Fraguier
HN TV
Opinion Article Technology

EHL Innovation Rewind: Ian Millar on Fixing the Tech Mindset Before Chasing Tech Solutions

At the EHL Open Innovation Summit, we had the chance to speak with Ian Millar, Senior Lecturer at EHL Hospitality Business School. Our conversation focused on why the biggest challenge in hospitality tech today is not the technology itself, but how we think about it. Ian argues that before adopting new tools, the industry must adopt a new mindset. It should prioritize understanding the real problems, embrace frontline insights, and welcome a culture of curiosity and change.

By Ian Millar and Simone Puorto
HN TV
Opinion Article Wellness & Wellbeing

EHL Innovation Rewind: Dr. Felicitas Morhart on Longevity, Luxury, and the Future of Human Hospitality

During the EHL Open Innovation Summit in Lausanne, we had the opportunity to sit down with Dr. Felicitas Morhart, Full Professor of Marketing at HEC Lausanne, to explore how the emerging field of longevity is starting to reshape luxury hospitality. Our conversation touched on the intersection of biotech wellness, status-driven self-optimization, and the evolving role of luxury as a space for beauty, presence, and what it means to remain human in an increasingly optimized world.

By Simone Puorto and Dr. Felecitas Morhart
HN TV
Opinion Article Technology

EHL Innovation Rewind: Thomas Meier on AI, Personalization, and Preserving the Rituals of Luxury at Jumeirah

At the EHL Open Innovation Summit in Lausanne, we had the chance to sit down with Thomas Meier, CEO of Jumeirah Group, for an open conversation about the future of luxury hospitality. Our discussion touched on how artificial intelligence is helping to free up teams for more meaningful guest interactions, why true personalization must stay human and contextual, and how innovation can thrive without losing the timeless rituals that define luxury service.

By Thomas Meier and Simone Puorto
HN TV
Interview Sustainability

EHL Innovation Rewind: Bernhard Bohnenberger on Mindful Luxury and the Invisible Power of Technology

Our conversation with Bernhard Bohnenberger, CEO and Co-founder of Discover Collection, took place during the EHL Open Innovation Summit in Lausanne. We spoke with him about the role of technology in luxury hospitality, how guest expectations are evolving, and why emotional connection should remain central to high-end travel. Drawing on his background with Six Senses and now the Discover Collection, Bernhard shared his vision for what he calls “Mindful Luxury” and how technology should support—never replace—the human experience.

Bernhard Bohnenberger in conversation with Simone Puorto
HN TV
Interview Sustainability

EHL Innovation Rewind: Pierre-André Krüger on Blending Ancient Wisdom with Modern Hospitality

During the EHL Open Innovation Summit in Lausanne, we had the chance to sit down with Pierre-André Krüger, CEO and Founder of Nomad Lodges. Our conversation explored the intersection of ancient wisdom and modern hospitality, the importance of working closely with indigenous communities, and why he believes that real transformation begins when guests reconnect—with nature, with others, and with themselves.

Pierre-André Krüger in conversation with Simone Puorto
HN TV
Interview Sales & Marketing

EHL Innovation Rewind: Rainer Stampfer on AI, Personalization, and the Human Touch at Four Seasons

During the EHL Open Innovation Summit in Lausanne, we sat down with Rainer Stampfer, President of Global Operations, Hotels and Resorts at Four Seasons Hotels and Resorts. Our conversation explored the growing role of artificial intelligence in luxury hospitality, the evolving expectations around personalization, and why the human element continues to be the ultimate marker of excellence in high-end service.

Simone Puorto in conversation with Rainer Stampfer
HN TV
Interview Sustainability

EHL Innovation Rewind: Diane Binder on Redefining Sustainability, Regeneration, and the True Meaning of Luxury

During the EHL Open Innovation Summit, we sat down with Diane Binder to talk about the role of virtual reality, regeneration, and what real luxury means today. As Founder and CEO of Regenopolis and Co-founder of 700’000 heures Impact, Diane brings a unique lens that bridges sustainable development, hospitality, and systemic change. In our conversation, she shared why we need to move beyond metrics, how hospitality can become part of local ecosystems, and why the next era of travel will be defined by meaning, not just experience.

Diane Binder in conversation with Simone Puorto
HN TV
Opinion Article Sustainability

EHL Innovation Rewind: Sarah Marquis on Why the Future of Travel Must Be Felt, Not Engineered

While attending the EHL Open Innovation Summit in Lausanne, we met with Sarah Marquis, National Geographic Explorer, to talk about the future of travel and what makes it truly meaningful. In our conversation, she reflected on the importance of emotional connection, the irreplaceable value of walking, and how real travel is never about technology but about presence, feeling, and being part of the natural world.

By Simone Puorto and Sarah Marquis
HN TV
Interview Technology

EHL Innovation Rewind: Michael Levie on Middleware, Microdata and the Jam Session Spirit of CitizenM

At the Open Innovation Summit hosted by EHL, we sat down with Michael Levie, Founding Partner at CitizenM Hotels. We asked him a few questions about where he sees the biggest tech shifts coming in hospitality and what makes CitizenM stand out in the way they work. Michael talked about middleware, microdata and why moving to the cloud is not enough. He also explained how the culture at CitizenM is like a jam session and how that energy still lives on today.

Michael Levie in conversation with Simone Puorto
HN TV
Press Release Technology

AI, Chat Agents, and the Race to Digital Transformation in Hospitality

AI is no longer just a buzzword—it's transforming hospitality at a rapid pace, and Cendyn's Michael Bennett believes the biggest AI breakthroughs are already here. Speaking at ITB, Bennett highlighted AI-powered call centers and contextual chat agents as two of the most impactful innovations, boosting efficiency while reducing labor costs.Through Cendyn's partnership with Poly AI, hotels can now fully automate voice reservations, allowing human agents to focus on high-value guest interactions.

By Michael Bennett and Simone Puorto
HN TV
Press Release Technology

AI Beyond Chatbots - How Cendyn is Automating Hospitality's Future

AI in hospitality isn't just about chatbots—it's about automation, efficiency, and data-driven decision-making. At ITB, Chris Egan of Cendyn emphasized that the most impactful AI applications are often behind the scenes, streamlining revenue management, marketing optimization, and business intelligence. Instead of just enhancing guest experiences, Cendyn is using AI to cut routine tasks, speed up decision-making, and maximize profitability.

By Chris Egan and Simone Puorto