TV (209)

HN TV
Opinion Article Technology

EHL Innovation Rewind: Thomas Meier on AI, Personalization, and Preserving the Rituals of Luxury at Jumeirah

At the EHL Open Innovation Summit in Lausanne, we had the chance to sit down with Thomas Meier, CEO of Jumeirah Group, for an open conversation about the future of luxury hospitality. Our discussion touched on how artificial intelligence is helping to free up teams for more meaningful guest interactions, why true personalization must stay human and contextual, and how innovation can thrive without losing the timeless rituals that define luxury service.

By Thomas Meier and Simone Puorto
HN TV
Opinion Article Wellness & Wellbeing

EHL Innovation Rewind: Dr. Felicitas Morhart on Longevity, Luxury, and the Future of Human Hospitality

During the EHL Open Innovation Summit in Lausanne, we had the opportunity to sit down with Dr. Felicitas Morhart, Full Professor of Marketing at HEC Lausanne, to explore how the emerging field of longevity is starting to reshape luxury hospitality. Our conversation touched on the intersection of biotech wellness, status-driven self-optimization, and the evolving role of luxury as a space for beauty, presence, and what it means to remain human in an increasingly optimized world.

By Simone Puorto and Dr. Felecitas Morhart
HN TV
Interview Sustainability

EHL Innovation Rewind: Bernhard Bohnenberger on Mindful Luxury and the Invisible Power of Technology

Our conversation with Bernhard Bohnenberger, CEO and Co-founder of Discover Collection, took place during the EHL Open Innovation Summit in Lausanne. We spoke with him about the role of technology in luxury hospitality, how guest expectations are evolving, and why emotional connection should remain central to high-end travel. Drawing on his background with Six Senses and now the Discover Collection, Bernhard shared his vision for what he calls “Mindful Luxury” and how technology should support—never replace—the human experience.

Bernhard Bohnenberger in conversation with Simone Puorto
HN TV
Interview Sustainability

EHL Innovation Rewind: Pierre-André Krüger on Blending Ancient Wisdom with Modern Hospitality

During the EHL Open Innovation Summit in Lausanne, we had the chance to sit down with Pierre-André Krüger, CEO and Founder of Nomad Lodges. Our conversation explored the intersection of ancient wisdom and modern hospitality, the importance of working closely with indigenous communities, and why he believes that real transformation begins when guests reconnect—with nature, with others, and with themselves.

Pierre-André Krüger in conversation with Simone Puorto
HN TV
Interview Sales & Marketing

EHL Innovation Rewind: Rainer Stampfer on AI, Personalization, and the Human Touch at Four Seasons

During the EHL Open Innovation Summit in Lausanne, we sat down with Rainer Stampfer, President of Global Operations, Hotels and Resorts at Four Seasons Hotels and Resorts. Our conversation explored the growing role of artificial intelligence in luxury hospitality, the evolving expectations around personalization, and why the human element continues to be the ultimate marker of excellence in high-end service.

Simone Puorto in conversation with Rainer Stampfer
HN TV
Interview Sustainability

EHL Innovation Rewind: Diane Binder on Redefining Sustainability, Regeneration, and the True Meaning of Luxury

During the EHL Open Innovation Summit, we sat down with Diane Binder to talk about the role of virtual reality, regeneration, and what real luxury means today. As Founder and CEO of Regenopolis and Co-founder of 700’000 heures Impact, Diane brings a unique lens that bridges sustainable development, hospitality, and systemic change. In our conversation, she shared why we need to move beyond metrics, how hospitality can become part of local ecosystems, and why the next era of travel will be defined by meaning, not just experience.

Diane Binder in conversation with Simone Puorto
HN TV
Opinion Article Sustainability

EHL Innovation Rewind: Sarah Marquis on Why the Future of Travel Must Be Felt, Not Engineered

While attending the EHL Open Innovation Summit in Lausanne, we met with Sarah Marquis, National Geographic Explorer, to talk about the future of travel and what makes it truly meaningful. In our conversation, she reflected on the importance of emotional connection, the irreplaceable value of walking, and how real travel is never about technology but about presence, feeling, and being part of the natural world.

By Simone Puorto and Sarah Marquis
HN TV
Interview Technology

EHL Innovation Rewind: Michael Levie on Middleware, Microdata and the Jam Session Spirit of CitizenM

At the Open Innovation Summit hosted by EHL, we sat down with Michael Levie, Founding Partner at CitizenM Hotels. We asked him a few questions about where he sees the biggest tech shifts coming in hospitality and what makes CitizenM stand out in the way they work. Michael talked about middleware, microdata and why moving to the cloud is not enough. He also explained how the culture at CitizenM is like a jam session and how that energy still lives on today.

Michael Levie in conversation with Simone Puorto
HN TV
Press Release Technology

AI, Chat Agents, and the Race to Digital Transformation in Hospitality

AI is no longer just a buzzword—it's transforming hospitality at a rapid pace, and Cendyn's Michael Bennett believes the biggest AI breakthroughs are already here. Speaking at ITB, Bennett highlighted AI-powered call centers and contextual chat agents as two of the most impactful innovations, boosting efficiency while reducing labor costs.Through Cendyn's partnership with Poly AI, hotels can now fully automate voice reservations, allowing human agents to focus on high-value guest interactions.

By Michael Bennett and Simone Puorto
HN TV
Press Release Technology

AI Beyond Chatbots - How Cendyn is Automating Hospitality's Future

AI in hospitality isn't just about chatbots—it's about automation, efficiency, and data-driven decision-making. At ITB, Chris Egan of Cendyn emphasized that the most impactful AI applications are often behind the scenes, streamlining revenue management, marketing optimization, and business intelligence. Instead of just enhancing guest experiences, Cendyn is using AI to cut routine tasks, speed up decision-making, and maximize profitability.

By Chris Egan and Simone Puorto
HN TV
Press Release Technology

Beyond the Buzzword - How Oracle Hospitality is Using AI to Solve Real Problems

AI dominates hospitality discussions, but Oracle Hospitality's Tanya Pratt is cutting through the noise, focusing on AI's real business impact—enhancing efficiency, reducing friction, and empowering frontline staff. At ITB, Pratt shared Oracle's practical AI applications, including content automation, real-time support via conversational AI, and machine learning-driven revenue optimization.

Tanya PrattSimone Puorto
By Tanya Pratt and Simone Puorto
HN TV
Press Release Technology

Shiji's Hospitality Tech Evolution - Modular, Flexible, and Built for Real-World Operations

The hospitality industry thrives on evolution, and Shiji is embracing that change with a modular, service-oriented approach to hotel technology. At ITB, Kevin King, CEO of Shiji International, shared how the company has shifted away from enterprise-heavy, all-in-one models to offer flexible solutions that let hotels choose the tools they need—without unnecessary complexity.

By Kevin King and Simone Puorto
HN TV
Interview Technology

Redefining Hospitality with AI, Automation, and a Holistic Tech Ecosystem

Mews isn’t just a PMS (Property Management System)—it’s a hospitality cloud that is transforming the way hotels operate, enhance guest experiences, and optimize revenue. With a bold vision for the future, CEO Matt Welle shares how Mews is reshaping hotel technology by integrating AI, automation, and dynamic pricing into every aspect of hospitality management.

Matthijs Welle in conversation with Simone Puorto
HN TV
Press Release Sales & Marketing

The Future of Revenue Management - Moving Beyond Room Rates

The hospitality industry has long been fixated on room rates as the primary driver of revenue. But Thomas Landen, CMO at RoomPriceGenie, believes it's time to rethink revenue management as part of a broader commercial strategy. Speaking at ITB Berlin, Landen challenged the traditional, siloed approach and emphasized the need for hotels to integrate pricing with marketing, upsells, and dynamic asset utilization.

By Simone Puorto and Thomas Landen
HN TV
Opinion Article Technology

ITB Rewind: How AI is Shaping the Future of Hospitality

At this year’s ITB, Hospitality Net took to the show floor to ask a big question as part of the Hospitality Net World Panel Viewpoint: What is the single biggest impact AI will have on hospitality? We gathered insights from 20 industry leaders who shared their thoughts on how AI is transforming guest experiences, revenue management, operations, and the very fabric of hospitality itself.

By Henri Roelings, Founder, Hospitality Net