TV (195)

Beyond the Buzzword - How Oracle Hospitality is Using AI to Solve Real Problems

AI dominates hospitality discussions, but Oracle Hospitality's Tanya Pratt is cutting through the noise, focusing on AI's real business impact—enhancing efficiency, reducing friction, and empowering frontline staff. At ITB, Pratt shared Oracle's practical AI applications, including content automation, real-time support via conversational AI, and machine learning-driven revenue optimization.

Shiji's Hospitality Tech Evolution - Modular, Flexible, and Built for Real-World Operations

The hospitality industry thrives on evolution, and Shiji is embracing that change with a modular, service-oriented approach to hotel technology. At ITB, Kevin King, CEO of Shiji International, shared how the company has shifted away from enterprise-heavy, all-in-one models to offer flexible solutions that let hotels choose the tools they need—without unnecessary complexity.

Redefining Hospitality with AI, Automation, and a Holistic Tech Ecosystem

Mews isn’t just a PMS (Property Management System)—it’s a hospitality cloud that is transforming the way hotels operate, enhance guest experiences, and optimize revenue. With a bold vision for the future, CEO Matt Welle shares how Mews is reshaping hotel technology by integrating AI, automation, and dynamic pricing into every aspect of hospitality management.

The Future of Revenue Management - Moving Beyond Room Rates

The hospitality industry has long been fixated on room rates as the primary driver of revenue. But Thomas Landen, CMO at RoomPriceGenie, believes it's time to rethink revenue management as part of a broader commercial strategy. Speaking at ITB Berlin, Landen challenged the traditional, siloed approach and emphasized the need for hotels to integrate pricing with marketing, upsells, and dynamic asset utilization.

ITB Rewind: How AI is Shaping the Future of Hospitality

At this year’s ITB, Hospitality Net took to the show floor to ask a big question as part of the Hospitality Net World Panel Viewpoint: What is the single biggest impact AI will have on hospitality? We gathered insights from 20 industry leaders who shared their thoughts on how AI is transforming guest experiences, revenue management, operations, and the very fabric of hospitality itself.

From Fragmentation to Future-Ready: How Hospitality Can Finally Embrace Next-Generation Tech

Hospitality is built on a foundation of service -an industry that prizes comfort, human connection, and memorable experiences above all else. Yet, when it comes to technology, hotels often stand accused of lagging behind. Many properties struggle with fragmented, outdated tech stacks that weigh down operations and hinder guest satisfaction. In a recent long-format HNtv INSIDERS discussion, Michael Cohen (Managing Partner at GAIN) and Matt Welle (CEO of Mews) explored why so many hoteliers feel stuck in legacy systems, and how new innovations—particularly AI—are helping them leapfrog into a more efficient, guest-centric future. Here are some of the conversation’s key takeaways and why they matter now more than ever.

Charting Sustainable Paths: Commitments and Strategies at Minor International

At COP29 in Baku, HNtv INSIDERS sat down with Chompan Kulnides, Chief Sustainability Officer at Minor International PCL and Willy Legrand, Professor of Tourism and Hospitality Management at IU International University of Applied Sciences in Germany to discuss Minor International’s sustainability strategy. As one of the largest hospitality and restaurant companies in the Asia Pacific Region, Minor International signed the Glasgow Declaration on Climate Action in Tourism. Ms. Kulnides explains why signing a declaration plays an important part in demonstrating commitment to action. This was also highlighted earlier during the day by the many signatories of the Baku Declaration on Enhance Climate Action in Tourism. Legrand and Kulnides discussed human and natural capital, carrots and sticks in sustainability, as well as reporting and compliance. This is a packed 20-minute discussion to underscore the necessity of embedding sustainable practices at the core of business strategies for lasting impact.

What are the most significant challenges hotel groups face in adopting AI technologies?

As artificial intelligence (AI) technology becomes more pervasive in hospitality, the industry's potential to transform guest experiences and operational efficiency grows significantly. In the latest Hospitality Net Insider video, Bojan Pavicic, Director Technology & Digital at citizenM hotels and Stephan Wiesener, Founder & CTO at Apaleo delve into the realities hotel groups face in embracing AI, from streamlining guest personalization to optimizing booking systems and back-end operations.

Cornell Roundtables at NYC Climate Week: Meeting the Challenges Ahead to Lower Tourism and Hospitality Climate Impacts

During the New York City Climate Week 2024, HNtv INSIDERS had the unique opportunity to engage with experts with Megan Epler-Wood (Cornell University, USA), Jeanne Varney (Cornell University USA) and Willy Legrand (IU International University of Applied Sciences, Germany) and discuss key insights from the Sustainability in Travel, Tourism, and Hospitality Roundtables—an event jointly hosted by Cornell University, its Center for Hospitality Research, and the Center for Sustainable Global Enterprise. This discussion spanned a variety of pressing topics, from innovative green financing and the escalating costs of insurance in the face of climate risks, to sustainable agricultural practices and the capacity to manage the reduction of greenhouse gas emissions via our Destination Marketing/Management and National Tourism organizations in tourism destinations worldwide. Join us for a concise 20-minute summary that captures the essence of these discussions and a chance to grasp how the tourism and hospitality sectors are navigating the multifaceted challenges of climate mitigation and adaptation.