Opinion Articles

How GenAI Can Enhance Hotel Wellness Programs

Generative AI (GenAI) as led by the lustrous ChatGPT is rightfully front and center in the news because there are seemingly endless possibilities for how these pretrained models built on large data sets can help speed up various processes at a hotel or enhance the guest experience. But while it’s fun to bloviate in generalities about how the world will be transformed inside of five years as these algorithms pierce the veil of general intelligence, right now on the ground we need narrow use cases for these technologies.

What Hilton's 2024 Travel Trends Report Means for Your Hotel

Earlier this month, Hilton released its highly anticipated third-annual travel trends report, providing valuable insights into the future of travel. Based on a global survey of over 10,000 travelers, video diaries with 60 U.S. travelers, and interviews with Hilton travel insiders, this report unveils the key trends that will reshape the travel industry beyond 2024.

Sleep Science at the Forefront at The Benjamin Royal Sonesta

We believe in the importance of sleep. If a guest doesn’t get a good night’s rest they are less inclined to return. That profound statement came courtesy of Simon Chapman, Complex General Manager for The Benjamin Royal Sonesta, who oversees the hotel’s Rest & Renew Sleep Program] in collaboration withDr. Rebecca Robbins, a medicine professor specializing in sleep science and author of “Sleep for Success” (2011).

Reconnecting With Nature

The sudden growth in demand for wellness pursuits has perhaps calmed with the recession of Covid-19, but general interest in the great outdoors and getting back to nature has remained strong, prompting more and more hoteliers to tap into this trend.