Three European hotel transactions this week: De Silva City acquires four Accor-branded hotels in Poland (752 rooms), Atream buys Sun Palace Albir in Spain, and Kronen Collection picks up Keswick Country House Hotel in England.
Research across 500+ participants finds that timely problem resolution matters more than compensation or robot appearance, and that monetary compensation only restores guest trust when offered by human staff.
CityHub has announced plans to open its latest European hotel in Berlin, marking another milestone in the brand’s international expansion. The new location will bring CityHub’s tech-enabled, sustainability-led hospitality concept to the German capital, following successful launches in Amsterdam, Rotterdam, Copenhagen and Reykjavik, alongside the recently announced Hamburg development.
Minor Hotels, a leading global hotel owner and operator, announces the signing of ExCelle Hotel San Gimignano, Colbert Collection, its second Colbert Collection property in Italy and a strategic addition to one of the company’s most important growth brands. Scheduled to open in 2027 in the heart of San Gimignano, Tuscany, the hotel will strengthen the global expansion of Colbert Collection, Minor Hotels’ premium soft brand for independent properties shaped by cultural discovery, culinary expression and meaningful social connection.
Sloan Dean, former Remington Hospitality CEO, explains how AI Hospitality Group is rebuilding hotel management using an AI-native stack, outcomes-based profit-share fees, and a roadmap to 75+ AI agents targeting 500bps GOP margin improvement.
HOSPA shortlists 15 finalists across five categories including finance, revenue management, technology, ESG, and commercial leadership, with winners announced at HOSPACE on 12 November 2026.
Hilton (NYSE: HLT) and Heiwa Real Estate Co. announced that they will bring Japan’s first Motto by Hilton hotel to Kyoto, the country’s cultural capital. Scheduled to open in 2029 and managed by Hilton, Motto by Hilton Kyoto Shijo Karasuma will feature 108 guest rooms, an all-day dining restaurant and a lounge with an open terrace.
Hoteliers have told us for years that they have huge amounts of data, but in separate systems. The core issue is that each tool runs on its own data set and doesn't play nice with others. Your PMS is working with one set of numbers and your channel manager with another.That's partly because connecting these systems is nobody's job.
The general malaise that the industry maintains when it comes to doing the hard work of technology and data structure.This is the one initiative that is almost always pushed down the road. Largely because people hope someone else will do it.
I spoke about this topic on HEDNA's stage in Lisbon a couple of weeks back, on how AI is redrawing hotel distribution. Knowing that 79% of what AI knows about a hotel comes from OTAs, metasearch, and editorial sources — and not from the hotel itself, which only accounts for 7.5% — I believe we can agree that AI is filling the gap with third-party data.
Aleph Hospitality takes over management of the Mövenpick Grand Al Bustan from 1 July 2026, bringing its Dubai portfolio to three properties including two others in the Jewel of the Creek complex.
A hotel sales executive examines how AI is reshaping the travel advisor's role, arguing that trust, client knowledge, and accountability remain the irreplaceable differentiators in luxury travel distribution.
Global capital is shifting toward Asia Pacific and Gulf markets, with Vietnam, South Korea, India, Japan, and Ras Al Khaimah identified as key growth opportunities for hospitality investors in 2025-2027.
Mark Lewis, CEO since 2017, will leave Hospitality Action in March 2027 after expanding its EAP and unlocking over £1M in welfare benefits for hospitality workers in crisis.
Aimbridge assumes management of 10 Hilton, Marriott, and Hyatt select-service hotels owned by a Prospect Ridge and Fulcrum Hospitality joint venture, spanning seven U.S. states.
Circa Resort & Casino in downtown Las Vegas has announced the completion of the final phase of its hotel tower with the debut of two new premium accommodations: the Platinum King room and the Founders Entourage suite. The new room collection introduces Circa’s most advanced accommodations yet, featuring spacious layouts, upgraded amenities, sophisticated finishes and some of the most sought-after views in Las Vegas. Reservations for the Platinum King are bookable now. The Founders Entourage Suite will be available this winter.
Oberoi Hotels & Resorts today unveiled details of The Oberoi Sukoonvilas, Wadi Safar, an intimate luxury resort currently under development in Wadi Safar, one of Saudi Arabia’s most anticipated new destinations.
The RIVVY, a Tribute Portfolio Hotel by Marriott, debuted today at the site of the former Hotel 55, bringing a new boutique hospitality experience to Chicago’s River North neighborhood. Managed by Coury Hospitality, the 297-room hotel will combine the individuality and character of an independent hotel with the benefits of Marriott Bonvoy and Tribute Portfolio.
Artotel Group now manages four U Stay properties in Jakarta and Bali under its "by ARTOTEL" brand, adding 250 rooms, with U Stay targeting 50 hotels and 5,000 rooms over the next three years.
A practical guide covering how hotels can implement personalisation across the full guest journey, from anonymous website visits to post-stay follow-up, using data, AI, and staff-led touchpoints.
Monday opened with hospitality.today identifying how Booking.com's merchant model lets it set guest-facing prices below what hotels load, effectively removing hotel pricing control for an estimated one in five independent room nights, Royal Caribbean Group announcing a $3 billion acquisition of a 50% stake in Sandals and Beaches Resorts, and the AI Hospitality Alliance and HEDNA publishing a free crowdsourced catalogue of 109 AI use cases across 39 hotel systems. Rogue AI agents hitting government systems, Mews's EMI license, and five property openings from Nairobi to Central America rounded out the session.
Revenue consultant Jon Siberry of Z Hotels and Sarova Hotels outlines when flash sales help fill distressed inventory versus when they cannibalize direct bookings and erode ADR.
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