Three universal CX principles for leaders: treat service as a company-wide philosophy, train all staff on their role in the experience, and actively map and manage every customer touchpoint.
WTTC's Executive Council approved eight strategic priorities covering digital journeys, sustainability, AI, connectivity, and workforce, shaped by 200+ CEO interviews.
CHTA proposes a three-part measurement framework tracking economic retention, workforce investment, and environmental impact to better capture tourism's true value to Caribbean economies.
The Hospitality Show, produced by Questex and AHLA, returns November 2–4, 2026 at Miami Beach Convention Center with speakers from Hilton, Accor, and Davidson Hospitality Group.
The Ascott Limited (Ascott), the lodging business unit wholly owned by CapitaLand Investment (CLI), announced today the upcoming debut of Diamond Crown Westlake by The Crest Collection in Tay Ho, Hanoi, Vietnam. The property marks a first-time collaboration between Ascott and DOJI Group, one of Vietnam’s Top 5 largest private enterprises and a pioneer in the gold, silver, and gemstone industry, with a strong presence in luxury real estate, high-end hospitality, and resort services. A flagship project for Vietnam region, Diamond Crown Westlake by The Crest Collection will sit as a new benchmark for luxury hospitality in the region as the city grows in appeal as a destination for the global-minded luxury traveller seeking culturally immersive and design-led hospitality experiences, and is poised to become a distinctive lifestyle-led luxury development that immerses guests in the culturally rich destination of Hanoi.
Hilton (NYSE: HLT) today announced the signing and upcoming conversion of Ocean’s Edge Resort & Marina to Hilton Key West Resort & Marina, expanding Hilton’s presence in the Florida Keys. The waterfront resort, located on Stock Island at the eastern edge of Key West, Florida with direct marina access, is now accepting reservations for stays beginning July 1, 2026. The property is owned by Sunstone Hotel Investors and will be managed by Hilton.
Designed to capture the rich culture and lively spirit of Music City, The Untitled Nashville Hotel at Bankers Alley, Tapestry Collection by Hilton, debuts today as an epicenter of art, music and cuisine in Nashville’s budding Bankers Alley District. Following a multi-million-dollar transformation by ownership RLJ Lodging Trust and rebrand to Tapestry Collection by Hilton, The Untitled Nashville Hotel at Bankers Alley introduces refreshed interiors, curated meeting and event spaces, creative amenities and a “write your own story” experience where every guest is the artist shaping the unique narrative of their stay - all set within the historic 1900s era Gray & Dudley Hardware Co. building. The boutique hotel’s art-forward reimagination arrives in tandem with an overarching revitalization of the iconic Second Avenue Historic District, bridging the city’s robust creative arts and entertainment scenes for a reinvigorated destination that introduces guests to the true cultural character of Nashville.
Leonardo Hotels Central Europe rolled out the Proposales cloud quotation tool across all properties in early 2026, cutting offer processing time by 50% and lifting booking rates by 12%.
Meliá signs two new hotels in Mendoza, Argentina, opening 2028: a 140-room urban property and a 110-room wine-country resort in Valle de Uco, both owned by Grupo Almarena.
IHG® Hotels & Resorts, one of the world's leading hospitality companies, has announced the signing of a management agreement with Zon Hotels (Mumbai) Private Limited to develop InterContinental Mumbai Goregaon. Scheduled to open in Q1 2030, the hotel marks a significant addition to IHG's luxury portfolio in India and further strengthens its presence in Mumbai, one of the country's leading commercial and hospitality markets.
IHG Hotels & Resorts today announced the signing of Crowne Plaza Saigon Binh Duong as part of a two-hotel agreement in Vietnam with long-term partner Meraki Land, a leading real estate developer. The signing further strengthens IHG's portfolio across the country's premium segment.
IHG Hotels & Resorts today announced the signing of Regent Ho Tram as part of a two-hotel agreement in Vietnam with long-term partner Meraki Land, a leading real estate developer. The signing further strengthens IHG's portfolio across the country's luxury segment.
IHG launched a ChatGPT app enabling search across 7,000+ hotels with real-time pricing and availability, and will add conversational AI search to IHG.com and its One Rewards app.
Davidson Hospitality Group takes over operations at the 148-room Parrot Key Hotel & Villas in Key West, adding to its existing five-property Florida Keys portfolio, with a summer renovation planned.
WTTC's 2026 EIR data shows China's T&T sector grew 9.9% to $1.8 trillion in 2025, with 68M+ international arrivals and a projected doubling to $3.5 trillion by 2036.
HSMAI Europe appoints Yana Kyrylyuk as Young Talent Program Manager to coordinate initiatives like the Commercial Career Start Program and Connecting Future Leaders for hospitality professionals under 35.
Annual reports are widely regarded as one of the most reliable and granular sources of sustainability information in the hospitality sector, as they combine financial disclosures with detailed non-financial data on environmental, social, and governance (ESG) performance. They provide firm-specific insights into areas such as carbon emissions, energy use, water management, labour practices, governance structures, and strategic priorities. Increasingly aligned with regulatory requirements (e.g., CSRD in Europe) and standardised frameworks, such as ESRS, GRI and IFRS, enable comparability while retaining industry-specific nuance. As such, they offer rich, contextualised evidence for assessing how hospitality firms embed sustainability in their business models, risk management, and long-term value creation. A key challenge is improving trustworthiness, and hotel-level vs corporate-level KPIs.
WTTC urges calm and evidence-based responses to the Ebola outbreak in DRC and Uganda, warning that misinformation and overbroad travel restrictions risk harming unaffected African destinations.
Kasa, the leading hotel and apart-hotel brand and manager for the modern traveler, today announced its entry into Boston with the opening of Kasa Boston at Fenway. Launched in partnership with Samuels & Associates, the property marks Kasa's debut in Boston, bringing its proven hospitality operating platform to one of the most high-demand, under-supplied cities in the United States.
Accor launches its 15th TakeOff! Challenge, inviting students globally to design innovative guest experience solutions focused on first impressions, welcome, and housekeeping standards.