I am not convinced there will be any single piece of technology that has the potential to revolutionize the hospitality industry.
Without a doubt attribute based (up) selling will revolutionize hotels booking and upsell process. Attribute-based Selling (ABS) re-imagines hotel inventory merchandising in order to improve guest satisfaction and generate greater hotel revenue.
Hey! I'm 82. It's all in the mind. At any age, it takes 10% of a person's time to keep up with, and become comfortable with new technology.
InnSpire, a leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has been selected by the Columbia Beach Resort, Pissouri in Cyprus to implement its Digital Guest Journey App solution at the property. The full-featured mobile phone-based solution allows guests at the resort to pre-check in and securely access their suites without having to carry a keycard; view menus, order in-room dining meals and drinks and snacks by the pool; send requests to the guest services team in real time; book restaurants, check their stay bill and access an extensive range of useful information—all from their own personal mobile device.
When discussing the future of technology and its impact on society, it is essential to consider the needs and preferences of different generations. In particular, it is important to take a closer look at the transitory phase that we will experience in the next decade, which will be characterized by the coexistence of Web 2.0 and Web3 technologies. These technologies will play a significant role in the lives of the upcoming generations, including Generation Z (born from 1996 to 2011) and Generation Alpha (born starting from 2011).
The Metaverse provides the opportunity for people to travel who normally could not afford to travel as much. The middle class is able to visit the most incredible places through virtual reality experiences that bring joy and wonder.
The rise of the Metaverse presents exciting possibilities for the travel and hospitality industry. Businesses can use the Metaverse for advertising, immersive e-commerce experiences, and B2A marketing. One effective strategy is to leverage avatars as native advertising, as demonstrated by companies such as Tommy Hilfiger or Deliveroo.
INTELITY®, provider of hospitality’s leading guest experience and staff operations platform, announced today a new deal with The WorkNomads Lab Hotel in Sofia, Bulgaria. The newly opened, mixed-use hotel will implement INTELITY’s mobile offerings, including a branded mobile app, mobile check-in, mobile key, and GEMS®, Guest Experience Management System — INTELITY’s suite of staff-facing tools.
Apaleo, the open hospitality platform, has been selected and successfully rolled out by Germany’s eighth largest property, Revo, as its property management platform, to design a technology infrastructure catering to its tribrid concept mixing the advantages of hotels, serviced apartments, and individualized living under one roof.
ASSA ABLOY Global Solutions, a leading provider of advanced security technology for the hospitality industry, has today announced the implementation of a range of security and guest convenience-enhancing company solutions by voco® The Hague. Opened approximately one year ago as an IHG-labelled property owned by UBM Development, voco® The Hague’s transformation from a former bank building into a luxury hotel now includes the adoption of VingCard Signature RFID door locks and Elsafe Zenith in-room safes to boost property security and interior design, while its implementation of Polarbar minibars ensures maximum convenience in meeting guest F&B needs.
The Ibis Budget Tbilisi Center, part of the Accor chain, is perfectly positioned for leisure and business guests and close to everything the Georgian capital offers. Only a twenty-minute drive from the airport and just a one-minute walk from Rustaveli Avenue, this brand-new 158-room hotel has a lobby bar and a restaurant.
"Far Away, So Close!" - this is the title of an iconic film by Werner Herzog about Berlin. However, it could also be used today as a headline for the latest innovation at Hotel Adlon Kempinski Berlin. Because thanks to augmented reality - AR for short - a visit to the hotel legend is suddenly very close, no matter how far away someone is.
The metaverse is a rapidly developing technology with many potential use cases. However, it is important to note that mass adoption is not yet widespread and we are still in the phase of exploration and experimentation. Additionally, it's important to differentiate between use cases related to the open metaverse and those related to the industrial metaverse. The open metaverse is a virtual reality that is open and accessible to everyone, while the industrial metaverse is a virtual reality for specific purposes and is typically closed and only accessible to specific individuals or professionals.
The notion of a world where hybrid and digital coexist with a full-fledged economy has yet to be realized, but we're already seeing pieces of those being implemented.
The metaverse is the art of the inaccessible impossible turning into the accessible possible.
The Metaverse is here to extend the possibilities of reality and the digital presence of any person or company. My personal and professional use goes from a creative CV, to my virtual office to organizing activities up to 2000 users.
There are three specific and tangible practical business applications for immersive platforms and the Metaverse with the global travel and hospitality space. First, the ability for brands and operators to deploy mobile digital, immersive overlays of information, new services, marketing and guest experience enhancements to their hotel, resort or restaurant locations.
The question is: what can we do with the Metaverse which we cannot do on Web2?I think one missing piece of the puzzle is helping the Hotel guests understand the area around the Hotel.Ideally, a potential guest may stroll around the Hotel and get a feeling of the environment: see the streets, the restaurant, the shops, the noise and so on.Also, simulating the transport from the airport to the Hotel may be fun and make the experience smoother once on place.
Infor®, the industry cloud company, today announced that premium hotel operator Elite Hotels of Sweden has begun a project to standardise operations on Infor Hospitality Management Solution (HMS) and Infor Sales & Catering System (SCS). Replacing a legacy system that is unable to offer the integrated and holistic data needed, the applications are set to be rolled out across over 40 properties throughout Sweden, creating a unified, consistent guest experience.
Dear reader! Let's embark on a brief journey:
OpenKey, the industry standard for universal Digital Key in hotels, and Stayntouch, a global leader in providing cloud hotel management solutions and guest-centric technology, continue their ongoing partnership with a new agreement to provide next-level contactless guest experiences to three Denmark hotel properties. By combining OpenKey’s Digital Key capabilities with Stayntouch’s cutting-edge cloud PMS and mobile check-in, hotels can offer guests the option to bypass the front desk entirely.
The Metaverse doesn't start and end with web3. There are Metaverses such as VRChat, AltSpace, Mozilla Hubs that run on VR, are centered around events and community, have a big recurring user base.
From my perspective, companies don't need to be fluent in Metaverse lingo but to understand the utility that they can bring from the Metaverse, the "use case" that better works for each business.
Interoperability: Interoperability refers to the ability of different virtual environments, platforms, and technologies to work together seamlessly. This means that users should be able to move freely between different virtual worlds and experiencesin a seamless fashion.
NFTs: Non-fungible tokens (NFTs) are digital assets that are unique and cannot be replicated or replaced. In the context of the metaverse and interoperability, NFTs provide a way to represent and transfer ownership of virtual assets, such as virtual real estate, digital clothes(skins), digital game tools, digital art, and other virtual items.