IRIS, the leading provider of digital F&B and guest experience platforms, was chosen to provide a tailored, efficient ordering service to guests on the hotel’s Italian-themed summer lawn - the ‘Gleneagles Riviera’ - where guests can choose from pop-up food huts and specially curated drinks menus.
People jest these days that if you want to take your significant other out on an expensive date, take them to a gasoline station. But why stop on a date when you can rent a suite there instead?
Mews, the global cloud-based property management system (PMS), has been selected by Criterion Hospitality to power their hospitality operations going forward.
Infor, the industry cloud company, today announced that Starboard Hotels, one of the UK’s leading independent hotel operators, owners, and developers of franchised and own brand hotels, has successfully extended its use of Infor EzRMS, incorporating in-depth competitor information analysis to help deliver an intelligent, responsive revenue management system across nine hotels in the group.
InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, today announced the latest integration in its partnership with Virgin Hotels through the implementation of its comprehensive suite of guest connectivity, entertainment and contactless-enabled solutions at the newly opened Virgin Hotels Edinburgh.
The problem with silos is hardly unique to the hospitality industry. Actually, it's a natural consequence of the speed of evolution and innovation in the technology itself. Hotel tech companies are much faster at building new capabilities than the industry is at learning to work with them.
In the near to mid-term, any full-service 3-4-5-star hotel will need several dozen APIs (application programming interface) with third-party tech applications and solutions to be able to function and meet the basic needs and wants of today's tech-savvy travelers.
Hotels should become PMS-agnostic not tech-agnostic. The future is to have a Central Profile as the key element of the IT strategy and to connect all systems to a platform (keyword: Central Data Management - CDM) who builds and manages the golden record.
The PMS is now just “another” system used by the hotel, just like a POS or CRM or SPA system. The growth of Open API service oriented middleware is the way forward. Layering on top of this customer data platforms is truly the way to go forward and will give many returns to the hotels that can adopt this.
Today and I think for the foreseeable future the PMS remain will remain the center piece of a hotel technology stack, especially for individual hotels. Yes there have been thoughts to make the CRS more central or the CRM, but none of these applications have made any effort to enable connectivity to all on property systems, that tough job is still done by the PMS and the PMS only.
In the hospitality industry the one point of commonality in the product offering is the room. The smallest hotel or inn or BnB at a minimum will have some rooms even where there are no other product offerings. This is the basis for the central nature of a PMS as whether you are an independent stand alone hotel or a massive international brand, everyone has rooms and room types, price, availability and ultimately reservations needs to sit somewhere.
Mews, the leading cloud-based property management system (PMS), has been chosen by The Pichet Group as the exclusive hospitality cloud for their All Suites Appart Hotel brand.
Merlin Entertainments is the world's second-largest operator of family entertainment destinations, including LEGOLAND theme parks and SEA LIFE aquariums. To ensure guests have the best visit from the theme park to hotel room, the company is using Oracle MICROS Simphony Point-of-Sale (POS) and Oracle Hospitality OPERA Property Management technology. With Oracle’s digital solutions, Merlin guests can use their mobile devices to better plan their vacation in advance and save precious time. This includes taking advantage of mobile check-in at hotels and the ability to pre-order food at their favorite attractions.
The Royal Highland Hotel, one of the long-standing customers of eRevMax, has endorsed RateTiger for consistently delivering results over the years. The hotel, which has been using RateTiger Channel Manager, has experienced growth in occupancy and revenue even in a year marred by global pandemic and travel restrictions.
Infor, the industry cloud company, today announced that Ostseehotel Dierhagen has decided to upgrade to the Infor Hospitality Management Solution (HMS). The hotel near Rostock, Germany, is taking a significant step towards digital transformation and equipping itself for the future.
Infor, the industry cloud company, today announced that LA VILLA, a renowned hotel and event venue on Lake Starnberg, Bavaria, Germany, has decided to upgrade to the Infor HMS hospitality management cloud solution. This move is expected to boost efficiency and agility as the venue strives to achieve new levels of excellence in providing guest experience.
For me, the key is self-serve via automation. Staff turnover will remain high so starters/leavers/movers processes need to be totally automated. Restaurant menu changes and price changes need to be linked end to end to inventory systems.
What are the REALISTIC technology solutions with the greatest impact in 2022? STR just released some troubling data, clearly showing that IT spending in U.S. hospitality during the pandemic shrank significantly compared to 2019, dropping to as low as 50% in 2020 and rebounding slightly to 70% in 2021 of the pre-pandemic level.
While Customer Relationship Manaagement technology has existed in the hotel space for a few decades, today's tools are no longer sufficient in centralizing, de-duping, normalizing and serving the data up in real time to all the necessary systems that need it.
At the beginning of this month, in a UK first, an army of custom-made RoboVac Buddies have checked-in to 579 Travelodge hotels the length and breadth of the country.
Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, today announced the opening of a new European headquarters in Amsterdam, Netherlands to accommodate its growing European and United Kingdom customer base and support rapidly accelerating growth across the region.
Trusted by the most notable brands around the globe, Le Manoir aux Quat'Saisons a Belmond Hotel is one of many Louis Vuitton Moet Hennessy Belmond luxury properties running on Silverware today as the rollout continues in Italy, Peru, Russia, and U.S.
A peaceful hotel, exclusive to residents, on the banks of the River Dart, Dartmouth. Classic and proudly independent, Dart Marina is a stylish, well-equipped hotel with 49 bedrooms, first class facilities including a bar and restaurant and chic styling throughout. A selection of self-catering riverside apartments and one of the best yacht harbours in the west country complete the mix.
Infor, the industry cloud company, today announced that the 366-room Copenhagen Admiral Hotel has selected Infor Hospitality Management Solution (HMS) and Infor EzRMS Revenue Management System (RMS). Infor HMS went live in Q4 2021 and will be followed by Infor EzRMS in 2022, replacing a legacy property management system (PMS) that restricted growth and limited the guest experience.
ROOMDEX, the leader in automated hotel upselling solutions, is happy to announce that, following a very successful pilot, Cedar Court Hotels will activate ROOMDEX’s Upgrade Optimizer software across its entire collection, consisting of:
Northern Ireland’s premier luxury Galgorm Resort has been successfully relying on the Maestro Web PMS since 2018. With 125 guestrooms and suites, a first-of-its-kind Thermal Village & Spa, a variety of restaurants and bars, an extensive conference and banquet facility, a championship golf course, the award-winning facility initially sought out Maestro to provide a centralized and rich profile for each guest to support its high volume of bookings, and grow alongside the business as the Galgorm Collection expanded. Today, the luxury hospitality group is deploying additional properties with Maestro, and it is leveraging Maestro PMS’s contactless mobile tools to welcome guests to its many properties.