A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genuine hospitality.
Apaleo names Connor Neeson as Country Lead for UK and Ireland, targeting operators still reliant on legacy PMS as pressure mounts to modernise technology infrastructure.
Mews announced five new native features at Unfold 2026 in Amsterdam: guest messaging, workflow automations, BI dashboards, integrated RMS, and accounting, all sharing one data model and UI.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Ricky Daniels, Co-Founder of Trybe.
Finland's first carbon-neutral hotel chain has deployed Canary's digital check-in, AI messaging, and upsell tools across its five-property portfolio.
Alliants will deploy its Experience Platform across Premier Inn's 95,000+ rooms in the UK and Germany, enabling guests to store room keys in Apple or Google digital wallets for contactless entry.
PPHE Hotel Group is deploying Hudini's platform across 17 European properties, including a guest web app, mobile room keys, self-service kiosks, and staff tools to streamline operations and personalise guest journeys.
HotelRunner founders Arden Agopyan and Ali Beklen were shortlisted among 5,000+ applicants for Global Entrepreneur of the Year at the 2026 Allica Bank Great British Entrepreneur Awards.
Otherwander Soho, a 566-pod digital hotel on Dean Street, chose Apaleo's open PMS after a 4.5-year tech evaluation, enabling keyless entry, online check-in, and a reception-free operating model.
Classic Norway Hotels cut forecast error by ~50% across 22 properties using Demand Calendar's automated BI platform, reducing Excel use by 95% and aligning all departments on a single nightly-updated forecast.
Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, shares how luxury properties can adopt technology while preserving authentic human connection, drawing on a 50-year career.
Kelly Ommundsen of the World Economic Forum argues hospitality tech is over-designed for confident users, under-regulated, and too often deployed without asking what problem it actually solves.
Gain Advisors received the Mews 2026 Strategic Star Award at the Mews Unfold forum in Amsterdam, recognizing its advisory model built on senior hospitality practitioners driving measurable commercial outcomes for hoteliers.
Mirko Lalli warns that 80% of AI travel suggestions come from OTAs, leaving most hotels invisible, and argues that 70% of the fix is content strategy, not technology.
HSMAI Europe's newly launched AI Advisory Board, chaired by TrustYou's Ben Jost, will produce white papers, case studies and education content covering AI content strategy, direct channels and hotel tech architecture.
Mews expands its preferred PMS partnership with SLH from Europe to the Americas and APAC, giving access to 700+ member hotels; early adopter Opus XVI in Norway reported a 67% RevPAR increase within one year.
Leonardo Hotels Central Europe rolled out the Proposales cloud quotation tool across all properties in early 2026, cutting offer processing time by 50% and lifting booking rates by 12%.
The article argues that deploying networks of specialized AI agents across scheduling, pricing, maintenance, and guest services could lift hotel GOP margins by 19–25%, offering a structural edge for early movers.
Holiday Inn Kenilworth deployed Eccobell's AI voice agent, cutting reception calls by over 80% in the first week, with upsell commissions now exceeding the technology's cost.
Amadeus launched its Travel Advertising Platform at its Nice summit, using AI and an Accenture-built agentic framework to shift hotel and airline ad spend from reactive optimization to forward-looking, cross-channel demand orchestration.