TrustYou Presents Excellence Award to Electra Hotel Athens at HSMAI Europe Commercial Strategy Forum
The Athens hotel achieved a 93.4/100 TrustYou Score based on 1,175 reviews across 50+ platforms, ranking first in the Greek capital.
News
RMS Partners with PoB Hotels to Strengthen UK Luxury Hotel Offering
RMS will provide integrated reservations, operations and payments technology to over 50 Pride of Britain luxury independent hotels across the UK.
LIVE HOTEL PANEL - Scotland - The reality of guest journeys
Scottish hotel GMs discuss AI adoption, digital transformation priorities, and balancing technology with human service delivery.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Rise of the ‘Hospitality Engineer’ as disconnected systems costing operators hours every week
Joint research from RMS and RoomPriceGenie reveals 42% of hospitality professionals spend 1-3 hours weekly fixing system issues caused by poor integrations.
Who Owns Travel in 2046? Artificial Intelligence, Trust and Power Redraw the Map
The 2026 Leadership Exchange at ITB Berlin explored how AI will redistribute power in travel by 2046, with trust becoming fragmented and some destinations restricting access.
Safemark strengthens presence in Turkey through new distributor partnership
Infomet becomes authorized distributor for Safemark's electronic hotel safes in Turkey's growing hospitality market.
Mandarin Oriental Savoy, Zurich elevates in-room dining with IRIS, driving 27% higher guest spend
The implementation of IRIS mobile ordering has quadrupled in-room dining sales in the second year while saving staff hours and reducing operational errors.
Cloudbeds Expands in Türkiye and Northern Cyprus Through Strategic Partnership with Protel BilgisayarA.Ş
The partnership brings Cloudbeds' unified hotel platform to Turkey's hospitality market through Protel's 30+ years of local expertise.
Heimat-Liebe-Hotels Chooses Canary Technologies to Provide a Streamlined, Mobile-First Guest Experience
German hotel group Heimat-Liebe-Hotels implements Canary's mobile-first platform featuring Mobile Check-In and AI messaging to streamline operations while maintaining local authenticity.
TrustYou and Apaleo Present “Magic Moments”: Always-Reply, Always-On Guest Communication Powered by AI
TrustYou and Apaleo's joint solution enables hotels to provide 24/7 AI-powered guest communication across all channels from booking to post-stay.
TrustYou and Apaleo GmbH
Winning the Modern Traveler and Hotelier Beyond the Lobby
Industry leaders at ITB Berlin discuss moving from traditional front desk operations to mobile-first hospitality that follows guests throughout their journey.
Beyond the Buzzword - What ITB Berlin 2026 Really Said About AI in Travel
The travel industry's AI conversation at ITB Berlin 2026 moved beyond hype toward practical maturity and real-world applications.
When ChatGPT Can Prove Your Hotel Is Clean: A Conversation with Valpas at ITB Berlin
Valpas technology prevents bedbugs in real-time and provides verified cleanliness data that ChatGPT can now access for hotel recommendations.
Decisions You Can Trust: A Conversation with IDeaS at ITB Berlin
Klaus Kohlmayr discusses AI trust challenges and the evolving role of revenue managers in hospitality technology.
Booked in Seconds, Inside ChatGPT: A Conversation with Apaleo at ITB Berlin
Apaleo's founder demonstrates live hotel booking through ChatGPT, with 15-20 hotel groups already deploying AI agents in production.
Be Brave: A Conversation with Infor at ITB Berlin
Infor's David Poprawka argues hospitality must rebuild its data foundation before AI can succeed, showcasing AR proof-of-concepts for check-in and housekeeping.
The Always-Reply Future: A Conversation with TrustYou at ITB Berlin
TrustYou's CEO envisions moving from fragmented guest communication to unified conversational AI that maintains context across all channels and touchpoints.
Experiences Are Inventory, Not a Feeling: A Conversation with Journey at ITB Berlin
Journey executives explain how hotels can generate 50% of revenue from non-room sources by treating experiences as bookable inventory rather than add-ons.
Payments, AI Commerce, and Why Retail Went First: A Conversation with Stripe at ITB Berlin
Stripe's James Lemon discusses payment infrastructure challenges in hotels and why AI booking technology is more complex for travel than retail.
One Platform, One Source of Truth: A Conversation with Access Hospitality at ITB Berlin
Access Hospitality's Navigator uses natural language AI to query unified hotel data, eliminating the need to toggle between multiple systems.