A role-by-role framework outlining specific, assessable AI skills for every hotel department, from front office and revenue management to housekeeping and HR, with a three-tier proficiency scale.
Annual reports are a key source of ESG information in hospitality, combining financial and non-financial data on sustainability performance. Increasing alignment with CSRD and frameworks like ESRS, GRI, IFRS improves comparability, though challenges remain around data reliability and aligning corporate- and hotel-level KPIs.At Hotelschool The Hague, the Business Resilience and ESG chair uses such data for applied research on resilience and sustainable transformation, combining document analysis and industry collaboration.
The Most Valuable Resources Are Still Human OnesFour years ago, the challenge was finding good information. Today it is filtering it.When it comes to accuracy, I keep returning to the Global Sustainable Tourism Council and UN Tourism.
I think the age of AI makes reliable sustainability resources more important, not less. AI can be extremely useful for summarising complex information, analysing hotel data, comparing options, and translating sustainability language into practical operational decisions.
Google's official GEO guide confirms AI search optimization is still core SEO, urging hoteliers to focus on unique content, technical hygiene, and accurate listings over AI-specific gimmicks.
HSMAI Europe's new Playbook outlines 20 strategic choices facing hospitality in 2026, covering AI, operational costs, talent, and technology complexity, available free to paid members.
HSMAI Europe's AI Advisory Board, chaired by TrustYou CEO Benjamin Jost, is translating AI hype into practical guidance on discovery, content strategy, direct booking, and hospitality tech architecture.
Wednesday brought the strongest editorial day of the week. Three HN interviews from EHL HumanX in Lausanne converged on one argument: technology is useful, but the moments that define hospitality are human ones. UK hotels posted revenue growth in Q1 but labour costs rose at nearly double the rate. And Pricepoint closed a $6.6 million seed round to automate hotel pricing in real time.
Legendary designer Adam Tihany argues emotion in hospitality spaces comes from control and storytelling, and dismisses technology at the table as harmful to genuine warmth and luxury.
EHL Dean Achim Schmitt argues hospitality's decades of comfort-driven complacency left it unprepared on talent and innovation, with retention, human connection, and competency-based education as the path forward.
UK hotels posted 2% TRevPAR growth in Q1 2026, but labour costs rose at nearly double that rate, compressing profit margins and widening the gap between revenue gains and operating expenses.
Cendyn outlines how hotels can adapt their content strategy for AI-powered search through Generative Engine Optimization, focusing on structure, authority, and traveler intent to drive direct bookings.
Trailborn Hotels & Resorts, The Official Hotel of the Great Outdoors™, today announced the opening of Trailborn Jackson Hole, the brand’s largest property to date and first all-season ski-in/ski-out resort. Located at the base of Snow King Mountain, just minutes from downtown Jackson and just a short drive to two of the country’s most visited national parks – Grand Teton National Park and Yellowstone National Park – the 203-room property marks Trailborn’s continued expansion into full-service, resort-style properties, introducing a new chapter for the brand with a fully immersive, year-round mountain experience and full-service spa.
Holiday Inn Kenilworth deployed Eccobell's AI voice agent, cutting reception calls by over 80% in the first week, with upsell commissions now exceeding the technology's cost.
Condé Nast Traveler launches its Triple Crown, a curated list of hotels that have won all three major CNT awards: Hot List, Gold List, and Readers' Choice, spanning nearly four decades of recognition.
The Lux Collective partners with Cleo Capital Group to launch a five-resort ultra-luxury circuit across Rwanda under the LUX* and SALT brands, with Phase 1 rebranding two properties from mid-2026 and three greenfield resorts opening in 2028.
An opinion piece arguing that frictionless, tech-enabled check-in is the new gold standard for business hotels, drawing a direct parallel to the Uber ride experience.
OTH Hotels Resorts adds 498 guestrooms across three East Coast properties: Hotel Troy in New Jersey and two Holiday Inn hotels in Maryland.
A white paper translating the White House's June 2026 AI Executive Order into operational priorities for hotels, covering cybersecurity exposure, AI governance, vendor strategy, and data sovereignty.
HVS weekly roundup covers four Asia Pacific hotel transactions: a SGD360M Singapore divestment, a KRW210B Seoul acquisition, a JPY5.49B Okinawa deal, and a AUD28.3M Perth purchase.
Novotel's second Ocean Impact Report details progress across 600+ hotels, including 92% single-use plastic compliance, 1,600+ chefs trained, and active WWF marine conservation projects.
A roundup of five work communication apps for hospitality teams, with Zenzap positioned as the top pick for mobile-first, secure, and hospitality-specific team chat.