HOSPA and Umbrella Training partner to support career development in hospitality
HOSPA and Umbrella Training will share training opportunities, connect professionals with learning pathways, and collaborate at industry events including HOSPACE.
Latest
YOTEL Targets Asia Pacific in Global Expansion Strategy
YOTEL plans to triple its 24-property portfolio with Asia Pacific as the core focus, backed by a new Hilton distribution partnership and upcoming openings in Bangkok and Kuala Lumpur.
BLLA 2026 Boutique Hotel Owners Conference Takeaways: Lessons for Luxury Hospitality
HVS recap of the 2025 BLLA Boutique Hotel Owners Conference highlights strong rate growth and limited supply for independents, while rising operating costs and experience-driven investment remain top ownership concerns.
By Katy Black, Senior Vice President at HVS Denver, HVS
No poetry, no toxicity: Federico González, CEO of Radisson Hotel Group, on leading company turnarounds that work
Radisson Hotel Group CEO Federico González discusses how cultural intelligence and understanding ownership structures shaped his approach to turning around companies.
Morning Golf
A hospitality veteran recounts how a colleague's new golf clubs led to uncovering a fraud scheme involving hotel video lottery machines and weekly coin deposits at a local bank.
By David Lund, The Hotel Financial Coach, David Lund
The Hardest Test for Hotel AI Isn't Intelligence. It's a Skeleton Crew.
Argues that the real test of AI in hotels is not capability but performance under minimal staffing conditions.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, AI Champion
The Rise of Hotel Lobbies as Social Destinations
A Conrad New York Downtown GM argues that hotel lobbies must be actively programmed as social destinations to drive F&B revenue, local engagement, and brand differentiation.
By Chintan Dadhich, Complex General Manager, Hilton
"Growth happens where people have the vision and courage to explore the unknown." - Dr. Florian Ilgen, CSP – Keynote Speaker & Change Catalyst
Dr. Florian Ilgen previews his HSMAI MEA keynote, arguing that resistance to change stems from lack of tools, vision, and role models, not lack of willingness.
Dr. Florian Ilgen, Keynote Speaker & Change Catalyst, HSMAI (Middle East)
How growing hotel groups share finance across properties
The article outlines how hotel groups can cluster finance functions across properties using shared teams and digital workflows, reducing headcount needs and improving group-level visibility.
By Aaron Belton, Global Head of Hospitality, DocMX
How Holiday Inn Paris — Gare de Lyon Bastille Unlocked an Extra €2K in Monthly Revenue
Holiday Inn Paris Gare de Lyon Bastille generates €2K monthly in upsell revenue and reclaims significant staff time after deploying Canary Technologies' full guest management suite.
Miraggio Thermal Spa Resort proves €515K+ in email marketing ROI in first four months
Miraggio Thermal Spa Resort generated over €515K in email marketing ROI within its first four months using Revinate Core and Marketing.
405 rooms, zero doubts: How Vegas Resort is building the future of hospitality with Cloudbeds’ Open API
Vegas Resort in Malta built a 41-module custom operational platform using Cloudbeds' Open API, cutting housekeeping prep from 3 hours to 15 minutes and check-in time from 5 minutes to 90 seconds across a 405-room property.
The GDS Still Runs the Business Trip, Are Hotels Repeating Black Hat SEO with GEO?, Where AI Should Decide, Recommend and Stop
Friday brought Markus Busch on Sabre's GDS hotel reservations growing 8% in Q2 with corporate travel at 45% of volume, Cogwheel's Stephanie Sparks Smith and Michael Curran warning hotels against repeating black hat SEO mistakes with GEO, and Darko Bosancic's framework for when AI should decide, recommend, or stop. CoStar's 5.5% weekly RevPAR, WTTC's Spain forecast, and two property announcements closed the week.
Fouquet’s Writes a New Chapter in Gstaad
Following Paris, New York, Courchevel, St. Barth and Mykonos, Fouquet’s continues its expansion into the world’s most exclusive destinations, choosing Gstaad as the setting for the next chapter of its story.
Your Hotel's Sales Strategy Is Being Written by Your Top 20 Accounts
A framework for auditing hotel corporate accounts across net contribution, displacement, concession density, and renewal risk reveals that top accounts often shape strategy more than any plan document.
By Muhammad Tanveer, Author & Founder, The Sales Leadership Brief
The Human-in-the-Loop Hotel: Where AI Should Decide, Recommend and Stop
A framework for GMs to decide when AI should act autonomously, recommend, or defer to a human, using reversibility, cost of mistakes, and data readiness as the key criteria.
By Darko Bosancic, SVP, Sirma
Mastering "Strategy Capital": The Definitive Corporate Mindset for Hospitality’s Next Era
The article frames "Strategy Capital" as the essential corporate mindset for 2026-2027, built on integrating asset-light portfolios, AI-driven distribution, and industrial-scale automation.
By Francesco Derchi, Associate Professor and Director of SPARK, Les Roches
Blue Ocean Strategy as a Catalyst for Market Growth
Opinion piece arguing hotels should apply Blue Ocean Strategy by co-creating off-property experiences with local artisans and external partners to build brand loyalty and unlock new revenue.
By Brendan Cronin, Visiting Professor, Les Roches
Black Hat SEO Rerun: Are We Making the Same Mistakes With GEO?
Hotels risk repeating black hat SEO mistakes by mass-producing AI-targeted content, when LLM visibility is better earned through specific, human-first content tied to clear positioning.
Spain's Travel & Tourism Sector Set to Surpass €269BN in 2026 as WTTC Highlights Country's Global Leadership at Turespaña Convention
WTTC forecasts Spain's Travel & Tourism sector will contribute over €269BN to GDP in 2026, up from €259BN in 2025, with international business visitor spending projected to grow 8.1%.