U.S. News ranks Wyndham Rewards, American Airlines AAdvantage, Marriott International, and United Airlines at the top of its 2026-2027 travel rewards and new business traveler program rankings.
Canada hotels saw occupancy fall 3.5% in June 2026, though ADR rose 5.4% to CAD252.63; results were shaped by the FIFA World Cup in Vancouver and Toronto, and event-driven spikes in Nova Scotia and Newfoundland.
The Omni Grove Park Inn hosts its 34th National Gingerbread House Competition on Nov. 16, 2025, drawing entries from 26 states and over 20,000 annual visitors to Asheville.
IHG Hotels & Resorts, one of the world’s leading hotel companies, today announced the signing of Holiday Inn Express Krabi Ao Nang, a 158-key conversion property in partnership with Chok Deesuk Co., Ltd., further expanding the company’s presence in one of Thailand’s most sought-after leisure destinations.
Holiday Inn Express partners with comedian Rob Beckett to launch a consumer PR campaign based on research into UK and Ireland morning routines, sleep habits, and breakfast preferences.
A roundtable discussion prompted by the Travelodge assault case examines how hotels must balance frictionless guest journeys with security, arguing that staff empowerment and ID verification are essential safeguards.
An op-ed argues that genuine guest personalization cannot be standardized, using a viral Moscow hotel story to illustrate why wow moments lose impact the instant they become policy.
Wednesday brought Are Morch's argument that 2026 marks the point where AI becomes hospitality's primary discovery interface rather than an optional tool, Lighthouse's World Cup recap distilling pricing and demand lessons from 16 host cities for hoteliers eyeing 2030, and The Gallivant's GM on how small independents can outmaneuver chains through agile technology. Pertlink's AI cost routing framework, Amsterdam's tax pressure, and pipeline signings from Niseko to Mui Ne rounded out the session.
Cendyn webinar covers how AI assistants like ChatGPT and Gemini are reshaping hotel discovery, and what content strategies marketers can use to stay visible in AI-generated recommendations.
A five-part series installment outlines three AI agent use cases for hotel leaders: automated performance briefings, dynamic staff onboarding, and real-time sustainability cost tracking.
Kennedy Training Network relaunches its Certified Heart of Hospitality (CHH) program for front desk staff, updated for 2026, with remote or on-site delivery starting at $199 per person.
Analysis of 2026 FIFA World Cup hotel data across 16 host cities reveals key pricing, supply, and demand lessons for hoteliers preparing for the 2030 tournament.
Pennsylvania's House Bill 1286 mandates human trafficking awareness training for hotel, motel, and short-term rental employees, with refresher training every two years and compliance verification for third-party booking platforms.
United Airlines' Bryan Stoller advocates for a "Reasonable Department" mindset that trains employees to use judgment and empathy when customer situations fall outside standard policies.
Sunborn London GM Francisco Ventura cut check-in time from 8 to 1 minute by shifting registration and payments to pre-arrival, freeing staff to focus on genuine guest interactions.
Meliá Hotels International is proud to unveil the forthcoming Ocaria Retreat Mui Ne, Member of Melia Collection, a newly built, five‑star seaside sanctuary set to become the very first Meliá Collection property in Vietnam. More than a new opening, this project represents a meaningful evolution for the company: the arrival of its fifth brand in the country, strengthening Meliá’s leadership and its vision for continued, purposeful growth in one of Asia’s most promising travel landscapes.
Amsterdam's hotel market faces sustained RevPAR pressure from rising city tax (now 12.5%, potentially 20% by 2031) and a VAT hike to 21%, with €590M in hotel investment recorded across the Netherlands in 2025.
World-renowned luxury hospitality brand, Fairmont Hotels & Resorts, part of the leading hospitality group Accor, in partnership with J -Will Partners Co., Ltd. today announced the development of Fairmont Niseko, Japan, a new 165-key Fairmont property slated to open in early 2028.
IHG Hotels & Resorts (IHG), developer, owner and asset manager Pro-invest Group and operator Connect Hospitality today announce the opening of voco Queenstown, marking the completion of the repositioning of the former Holiday Inn Express & Suites Queenstown into IHG's premium upscale voco brand.
A new AI cost framework argues hoteliers should route tasks between cheap open-weight and premium closed models based on unit economics, not vendor loyalty.