Not long ago, I sat at a quiet café and watched a waiter manage a few tables alone. He moved quickly, politely, with just enough energy to keep up, but no one looked him in the eye. No one said thank you. Not once. No recognition. Just tasks to complete.
Neil Jacobs, CEO of Six Senses, has teased the launch of a new business as he prepares to step back from his role at Six Senses after more than 13 years.
As hospitality grapples with one of the worst staffing crises in recent memory, a compelling question arises: Are we truly looking everywhere for talent? A groundbreaking study from the University of West London reveals how simple workplace adjustments can unlock a massive talent pool while improving service for everyone.
Appellation – the culinary-first hotel brand co-founded by renowned American chef Charlie Palmer and former Four Seasons Americas President Christopher Hunsberger – proudly announces the appointment of a seasoned team of hospitality professionals who will deliver the brand’s signature experience at Appellation Healdsburg, opening late summer 2025. The resort celebrates the region’s seasonal bounty through food, wellness, and meaningful connections, anchored by on-site culinary gardens and two signature Charlie Palmer dining concepts.
When it comes to your work you’re going to want to have a great set of constraints. Without them, you’re going to float aimlessly through your day and week and wonder why you don’t get the work done or the projects completed. We need to set time limits for the work we do in order to be productive. We need to build these into our teams and their worlds with structure and create a professional environment that’s rich with productivity and a sense of order with the flow. With this structure comes the opportunity to create and this is where we grow.
In hospitality, it’s not the lack of effort that slows teams down — it’s the lag between information and action. And all too often, that lag starts with communication that lives outside the flow of work.
Hilton (NYSE: HLT), Asia’s fastest-growing hospitality company, has once again been recognized as India's #1 Company to Work For by Great Place to Work. This marks the third consecutive year Hilton has achieved this honor, making it the only hospitality company in India to achieve this distinction. It reflects the company’s consistent leadership in fostering a culture of purpose, wellbeing, inclusion and growth.
Leading hospitality platform for hotels, motels, serviced apartments and short-term rentals RMS, has announced the appointment of Chetan Arjun as Chief Financial Officer (CFO) as it strengthens its executive team to support global growth.
IHG Hotels & Resorts, one of the world’s largest hotel groups, has adopted a classroom at Al Noor Training Centre for People of Determination in Dubai as part of the Centre’s Adopt-a-Class initiative, demonstrating its commitment to cultivating inclusivity.
Cycling can be a strenuous activity either for sport or for recreation. Especially road bicycle racing. To many professional cyclists the ultimate dream is to take part in the Tour de France. Cyclists while they race through beautiful locations need to show various skills to be a successful contender and take the yellow jersey. They need to excel in having good coordination skills, stamina, balance and perseverance.
Originally published to the Amadeus Newsroom
SHL Schweizerische Hotelfachschule is expanding its international Advisory Board to include further leading personalities from the global hospitality industry as well as the fields of innovation and diplomacy. The new members bring extensive expertise, vision and a strong international network. Together with the existing members of the Advisory Board, they will support SHL in keeping the relevance and quality of its programme high and in tune with the times, as well as further expanding its position as one of the leading Swiss hotel management schools.
Quore, the leading provider of hotel operations software, announces the upcoming retirement of David Fox, Chief Operating Officer and one of the company’s original team members. After more than a decade of dedicated service, Fox will be stepping down, marking the end of a remarkable chapter in Quore’s history.
At the EHL Open Innovation Summit, we spoke with Will Guillaume Foussier, CEO of AceUp, to explore how artificial intelligence is reshaping revenue strategies in hospitality and why coaching remains one of the most powerful drivers of lasting change. Will introduced his ITO framework, a structured model that connects individual growth with team alignment and organizational transformation.
The hospitality industry is at a crossroads. A growing labor shortage, shifting workforce expectations, and changing perceptions of hospitality careers have created challenges in attracting and retaining talent. Many workers face barriers to career advancement, including financial limitations, educational barriers, and limited access to professional development opportunities.
Meyer Jabara Hotels is cloud-connected, AI-accelerated, and future-proofed thanks to the recent recruitment of Chris Clap as Chief Technology Officer – a first-time position for the 48-year-old hotel ownership and management company. As its portfolio of branded and independent hotels continues to grow across the U.S., MJH is aligning its tech strategy and business ambition to build a better foundation for the future.
You can deliver on every KPI, manage budgets with precision, and hit every deadline—yet still fall short as a leader. Why? Because the most valuable work you do often isn't listed in your job description. Real leadership operates in a hidden economy, where trust, presence, and emotional intelligence are the true currencies. This article explores the "shadow job description"—the unspoken, unwritten expectations that quietly define your success.
Successfully leading in today’s hotel industry requires more than a single expertise; it demands a careful blend of deep-seated service passion, operational wisdom, and an innovative spirit that shapes the future of guest experiences. Tradition and innovation constantly intersect. Guest expectations are also rapidly evolving. Hoteliers must navigate this dynamic environment with skill and expertise. Furthermore, they need a deep understanding of service fundamentals. They also require a keen eye for technological advancements.
Hyatt Hotels Corporation (NYSE: H) President and CEO Mark Hoplamazian was recognized with the Cornell Hospitality Icon of the Industry Award at the 16th Annual Cornell Hospitality Icon and Innovator Awards Celebration, honoring Mark's visionary leadership and contributions to both Hyatt and the hospitality industry at large. Throughout his eighteen-year CEO tenure at Hyatt, Mark’s dedication has created a lasting impact on the hospitality industry and people around the world.
Managing labor costs in a hotel operation is crucial to maintaining a profitable business while delivering the service level that is commensurate with the scale of hotel. Finding this balance has been especially difficult in a post-COVID-19 environment given inflationary challenges and labor supply shortages. This article describes some of the challenges surrounding labor management and explores innovative ways to manage these costs effectively.