Hilton Garden Inn Sunnyvale Certified as Silicon Valley’s First Neuro-Ready Hotel
A new partnership between Hilton Garden Inn Sunnyvale and Friendly Accessibility is making travel more inclusive for neurodivergent hotel guests.
News
Four Day Work Week – Work Hard, Rest Harder
As a hospitality consultant with over two decades of experience in evaluating Hotel Valuations and Return on Investment (ROI), I have often wondered if organisations lack adequate metrics for measuring the value of talent and employee ROI. Investments in the workforce are often misrepresented as detrimental to budgets, with no recognition of the softer aspects of service or the value as a result of that service. Today, with the advent of technology, the proliferation of hotel brands with blurred products and services, the only real differentiator can be the service brought about by individuals who work in these hotels. Therefore, to me personally, the focus must shift to making long term strategic decisions. So, what if some of these decisions are unconventional or may sound absurd for a sector known for its long working hours?
By Manav Thadani and Aatreyi Dhar
Beyond Compliance: The Business Case for Accessible Events
In today’s global business landscape, creating events that are truly accessible isn’t just a matter of checking a box. It’s a fundamental business imperative. By intentionally designing experiences that welcome everyone, organizations can unlock new opportunities, drive deeper engagement, and build a reputation as an industry leader. For event planners, this means shifting from a mindset of basic compliance to one of proactive inclusion.
L.A. passed a $30 minimum wage for tourism workers. Then came the warring ballot measures
It’s the summer of the burn-it-down ballot measure in Los Angeles. For the past three months, labor unions and business groups have been locked in a protracted fight over a law, approved by the City Council in May, hiking the minimum wage for hotel employees and workers at Los Angeles International Airport to $30 per hour by 2028.
HFTP Announces 2025 CHAE of the Year Award Recipient: Rebecca Bennett, CHAE
Hospitality Financial and Technology Professionals (HFTP®) is proud to announce Rebecca Bennett, CHAE, as the 2025 recipient of the prestigious Certified Hospitality Accountant Executive (CHAE®) of the Year Award.
The Five Ws of Workforce Management in Hospitality
We have all been in the internal meetings, the session where a leader explains why their department has gone over their labor target. At times, the explanation makes sense, a particularly labor-intensive set of meeting room re-sets in banquets required more housepersons. Or the four-to-a-room youth sports groups drove the need for additional housekeeping support staff. However, many of us have also heard far less plausible thoughts – “we were really busy,” or “there were so many call,” or maybe “the group block did not materialize, and we had more staff scheduled than we ended up needing.”
By Brian Schoettes, Workforce Management Expert, Cayuga Hospitality Consultants
Chalet Hotels Unveils ‘Lakshya’ – A Strategic Talent Development Program for Future Leaders
Chalet Hotels Limited, a leading owner, developer, and asset manager of high-end hotels in India, has announced the launch of ‘Lakshya – Aim. Lead. Achieve.’, a 15-month Management Trainee Program that aims at creating a strong leadership pipeline for the evolving hospitality sector. It is designed to attract and groom high-potential talent, offering a rigorous, multi-stage development experience that combines cross-functional learning, leadership exposure, and operational training across Chalet’s premium hotel and corporate portfolio.
Revinate expands its presence in Asia Pacific to fuel growth
Revinate, hospitality's leading direct booking platform, is excited to announce two strategic appointments to power its continued expansion across the Asia-Pacific region. Jeff Hoh joins as APAC Head of Sales, while Nick Ellis has been appointed Australia Country Director. Ellis will report to Hoh who will report to Doug Tilford, Revinate's Chief Revenue Officer.
Hospitality America’s PEACH Con 2025 Charts the Future of Hospitality Leadership
GREENVILLE, S.C.— As hospitality faces labor shortages, shifting guest expectations, and technology disruption, Hospitality America’s PEACH Con 2025 brought together more than 50 hotel leaders, corporate partners, and industry experts to address the trends redefining the guest experience. With the theme “Navigating New Frontiers; Where Trailblazers Thrive,” the three-day leadership conference equipped attendees with strategies to strengthen performance today while preparing for hospitality’s future.
HSMAI Foundation Publishes Special Report on AI’s Impact in Hospitality Talent Management
The Hospitality Sales and Marketing Association International (HSMAI) Foundation has released a special report, “AI-Powered Workforce: Hospitality’s Next Evolution,” examining how Artificial Intelligence (AI) is transforming talent management for hotel sales, marketing, and revenue management teams. The first installment of the Foundation’s ongoing quarterly talent insights series, the report offers practical guidance for hospitality leaders on embedding AI into professional development, recruitment, and retention strategies.
CDR Joins the World Travel & Tourism Council as Global Member
The World Travel & Tourism Council (WTTC) is pleased to welcome CDR, a global Talent Advisory firm specialising in luxury hospitality and destination real estate, as its newest Global Member.
WTTC and CDR Global
Leadership, Logistics and Loyalty: What Hotel Management Teaches You
Hotel management isn’t just about rooms and reservations. From leadership and logistics to loyalty-building, it’s a hands-on education in what it takes to run a world-class experience. This article explores the deep, real-world lessons behind hotel operations and why they prepare you for success far beyond the front desk, whether you’re managing teams, customer relationships or global logistics.
By Martin Green, Editor - The Insider, Glion
Finding A Balance Between Technology and Human Touch in Hospitality
In an era shaped by digital acceleration, the hospitality industry is undergoing a significant evolution. From mobile check-ins and AI-powered chatbots to smart energy systems and data-driven personalization, technology has transformed the way hotels operate and how guests engage and connect with them. The immediate and long-term benefits are undeniable – streamlined service, operational efficiency, and enhanced convenience for modern and increasingly tech-savvy travelers.
By John Paul Nichols, President and CEO of Club Quarters Hotels, Club Quarters
Joy Barlow Named General Manager of the Historic Colony House Motor Lodge in Roanoke, Virginia
The Colony House Motor Lodge, one of Roanoke’s most distinctive mid-century modern landmarks, announced the appointment of Joy Barlow as general manager. Barlow will oversee all operations at the 67-room boutique property, which officially reopened in August 2025 following a multi-million-dollar restoration that preserved its iconic Googie-style architecture while introducing modern hospitality amenities.
Hotel Standard Operating Procedures: Why an Ops Index Matters
Great guest experiences are made possible by well-run operations. Hotel standard operating procedures provide guidelines for staff to know exactly what to do for each guest touchpoint, whether it’s greeting the guest or turndown service. This makes delivering consistent service easier.
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL
Launching Its Visionary Hotel Jobs Program INNclusivity Brings Opportunity to Intellectually Diverse Adults: Major Benefits to Partner Hotels
ORLANDO - INNclusivity, a visionary, innovative approach to hotel training and hiring, is transforming the lives of adults with developmental disabilities and providing exceptional benefits to participating hotels. A rapidly expanding non-profit organization, unique to the hospitality industry, INNclusivity provides this often-neglected group with opportunities that offer gainful employment, newfound capabilities and a place in the workforce, while setting goals for a more secure and productive future. Founded by veteran hospitality executive Mike Schugt, INNclusivity partners with vocational schools and local hotels to identify potential workers, provide training and find suitable jobs within the hospitality industry. INNclusivity has expanded from its Orlando headquarters where four properties are part of the program, to hotels in Atlanta, New Orleans, Pittsburgh and San Francisco. In Fall, 2025, the organization will take its singular concept to Europe, expanding to Germany.
Call for Contributions: The HOTEL Yearbook 2026 – Converging Forces: The Future is Hybrid by Design
The HOTEL Yearbook invites forward-thinking hospitality leaders, analysts, consultants, and innovators from around the world to contribute to its highly anticipated 2026 Annual Edition, themed: "Converging Forces – The Future is Hybrid by Design."
Powerful Partnerships: Communication, Community, and Resources
What is a partnership? As an observation, a marriage could be considered a partnership; however, it is more than an action entity, but rather a noun. A partnership is a way of thinking, a collaboration, or maybe a joint ownership agreement, or a cooperative that is in place that brings together people, organizations, and or communities to leverage each other’s strengths.
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
Empower your team to deliver exceptional guest experiences!
Property leaders! Don’t miss the chance for your team to learn from Gil Mulders, Founder of The Talent Network and expert in customer-centric leadership, and with hands-on experience in renowned hotel brands such as Hilton and Crowne Plaza. An excellent coach, he previously served as Head of Learning, Europe, at IHG Hotels & Resorts. He will provide your team with the tools they need to deliver exceptional service.
Hilton Cares Scholarship Program Unlocks Doors of Opportunity, Empowering Lifelong Learning and Career Growth
As the world’s best hospitality workplace, Hilton is constantly searching for new ways to support the growth and advancement of its team members around the world. Hilton Cares, launched in partnership with the Hilton Global Foundation and Scholarship America, is a scholarship program for the 2025-2026 academic year designed to create opportunities for growth and advancement for current and aspiring students. Hilton is proud to award scholarships to 63 community members and 27 Hilton team members. The program was launched to recognize Hilton’s achievement as the No. 1 world’s best workplace in the world in 2023.