Dusit Thani College, Thailand’s leading institute for hospitality education under Dusit International, has been officially certified to administer Japan’s Accommodation Industry Proficiency Test in Thailand, creating direct pathways for Thai and ASEAN talent to secure skilled positions in Japan’s hospitality sector.
When Hospitality Net launched its first viewpoint in its recently launched Luxury GM World Panel, the focus was simple yet profound: What is the single decisive skill that separates an outstanding luxury hotel General Manager from the rest — and why?
Last week, we discussed how artificial intelligence (AI), particularly the widespread adoption of generative AI (GenAI), has transformed the traditional HR functions across the six stages of the employee lifecycle. Many professionals want to understand what roles still remain for humans in HR.
NEWH, Inc. (Network of Executive Women in Hospitality), the premier organization dedicated to scholarships, education, mentorship, and networking in the hospitality industry, is honored to announce the establishment of the Nikki Jones Memorial Scholarship, which is funded by a $50,000 bequest from Jones. A $10,000 biennial scholarship will be awarded in honor of Jones, a longtime member and significant contributor to the organization, as a testament to her belief in the power of education and her enduring commitment to fostering the next generation of hospitality leaders.
It’s been said that when you know someone who becomes unemployed, it’s a recession. When you become unemployed, it’s depression. Unfortunately, in today's job market, many people are struggling to find employment. Students graduating from school also face an uphill battle as they attempt to launch their careers in an environment marked by uncertainty and intense competition.
Artificial intelligence (AI), particularly the widespread adoption of generative AI (GenAI), is rapidly transforming the way organizations manage their workforce. Organizations are at a critical point where they must assess the transformational changes that AI has brought to human resources (HR). HR professionals must understand their new roles in organizations as AI becomes more essential at work.
The AHLA Foundation today announced partnerships with the International Council on Hotel, Restaurant and Institutional Education (ICHRIE) and the Accreditation Commission for Programs in Hospitality Administration (ACPHA) designed to strengthen opportunities for young people seeking professions in the industry. Building on the Foundation’s legacy of scholarship support for hospitality students, these strategic alliances represent an evolution of the Foundation’s talent pipeline mission—bridging the gap between higher education institutions and industry workforce needs.
Fairmas, a leading provider of hospitality financial planning, controlling, and management reporting solutions worldwide, is pleased to announce the appointment of Alexander Oehme as Vice President, Operations. This strategic addition to the senior management team emphasizes Fairmas’ ongoing commitment to international expansion, operational excellence, and an enhanced customer experience.
Far East Hospitality has announced the retirement of its Managing Director, Mr. Arthur Kiong for 31 December 2025. Mr. Kiong, previously Chief Executive Officer, will hand over the role of Managing Director to its Deputy Managing Director, Mr. Mark Rohner and assume the role of Consultant from 1 January to 30 April 2026. These changes are part of Far East Orchard’s strategic succession planning for sustainable long-term growth.
From the front desk to housekeeping staff, from marketing to hotel management, the people working at your property are your greatest asset. Their passion, professionalism and commitment directly shape how guests perceive your hotel, your reputation and, ultimately, your bottom line.
Work force needs, recruitment and staffing have long been significant challenges in the hospitality industry. Despite its role as the main contributor to the national income in many countries, the hospitality industry has been facing issues linked to low productivity, high turnover and limited personnel capabilities.
PCH Hotels hosted a dynamic and heartfelt panel discussion focused on women in leadership, highlighting real-world experiences, hard-earned lessons, and powerful personal stories from three inspiring women who’ve carved their own unique paths to success.
AI in hospitality is reshaping the industry, but the real challenge isn’t just technical, it’s human. How guests and employees feel about AI often matters more than what the technology can actually do. This article explores the psychological dynamics that influence AI adoption in hospitality and offers practical ways for leaders to ensure technology strengthens, rather than erodes, the essence of human service.
As part of a commitment to women in employment, Rosewood Hotel Group and Rosewood Foundation are proud to announce a new annual program - Rise to the Table. A first-of-its-kind, fully sponsored global program, Rise to the Table, is designed to empower the next generation of female hospitality leaders. Extending beyond Rosewood’s associates, the program will welcome women from the global food and beverage industry for a week-long immersive educational experience, hosted by Rosewood’s leaders and experts at Rosewood Hong Kong in early March 2026, followed by a year of mentorship aimed at fostering career growth. Applications for the program will close on October 13, 2025.
A new partnership between Hilton Garden Inn Sunnyvale and Friendly Accessibility is making travel more inclusive for neurodivergent hotel guests.
As a hospitality consultant with over two decades of experience in evaluating Hotel Valuations and Return on Investment (ROI), I have often wondered if organisations lack adequate metrics for measuring the value of talent and employee ROI. Investments in the workforce are often misrepresented as detrimental to budgets, with no recognition of the softer aspects of service or the value as a result of that service. Today, with the advent of technology, the proliferation of hotel brands with blurred products and services, the only real differentiator can be the service brought about by individuals who work in these hotels. Therefore, to me personally, the focus must shift to making long term strategic decisions. So, what if some of these decisions are unconventional or may sound absurd for a sector known for its long working hours?
In today’s global business landscape, creating events that are truly accessible isn’t just a matter of checking a box. It’s a fundamental business imperative. By intentionally designing experiences that welcome everyone, organizations can unlock new opportunities, drive deeper engagement, and build a reputation as an industry leader. For event planners, this means shifting from a mindset of basic compliance to one of proactive inclusion.
It’s the summer of the burn-it-down ballot measure in Los Angeles. For the past three months, labor unions and business groups have been locked in a protracted fight over a law, approved by the City Council in May, hiking the minimum wage for hotel employees and workers at Los Angeles International Airport to $30 per hour by 2028.
Hospitality Financial and Technology Professionals (HFTP®) is proud to announce Rebecca Bennett, CHAE, as the 2025 recipient of the prestigious Certified Hospitality Accountant Executive (CHAE®) of the Year Award.
We have all been in the internal meetings, the session where a leader explains why their department has gone over their labor target. At times, the explanation makes sense, a particularly labor-intensive set of meeting room re-sets in banquets required more housepersons. Or the four-to-a-room youth sports groups drove the need for additional housekeeping support staff. However, many of us have also heard far less plausible thoughts – “we were really busy,” or “there were so many call,” or maybe “the group block did not materialize, and we had more staff scheduled than we ended up needing.”