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Opinion Article

Hotel Training Needs a Rethink: From Checklists to Commitment

Training in hospitality has never been only about tasks. It is about shaping culture, building belonging, and creating pride. In many hotels, however, the process still feels like a box-ticking exercise. New hires memorize scripts, click through online modules, and sign off on checklists. The process ends, but the learning and the loyalty never truly begin.

Dr. Kijung Choi
By Dr. Kijung Choi, Senior Lecturer in International Hotel Leadership, William Angliss Institute
Opinion Article

AI in Hiring – The Case of Applicant Tracking Systems

In recent years, the increasing use of artificial intelligence has transformed many stages of the hiring process. Among these recruitment tools, Applicant Tracking Systems (ATS) have become particularly widespread, offering organizations a way to manage high numbers of applications more systematically. These systems are designed to streamline recruitment by filtering and ranking candidates, but their growing influence also raises considerations regarding their reliability and limitations for both recruiters and job seekers. Can all the qualities that make someone suitable for a role really be captured by such systems?

Bertrand Audrin
By Bertrand Audrin, Assistant Professor, EHL
Opinion Article

Research Questions Regarding AI in HRM: Preparing for an AI-Powered Workplace

In a series of discussions about artificial intelligence (AI) in human resource management (HRM), we explored how AI has transformed the traditional HR functions and how HR professionals can remain irreplaceable in the age of AI. To help organizations and HR professionals prepare for the still-evolving AI-empowered workplace, academic research must not only address the relevant and timely research questions but also emphasize the need for responsible and ethical AI use that matters to our industry partners.

Linchi Kwok
By Linchi Kwok, Professor and Department Chair, CAL Poly Pomona
Opinion Article

The Role of Coaching and Human Talent Management in Promoting Equity and Organizational Well-Being

The rules and socialization of norms within an organization function as establishing operations to sustain many cultural practices. Their description corresponds to contingencies that set an aversive condition, such as guilt, shame, the feeling of having made a mistake, or fear. These act as a type of control exercised by culture, whose termination reinforces rule compliance. Such contingencies must be easy to understand, since if they are created by the organization, they apply to all its members, who must behave appropriately so as not to interfere with the group’s cultural practices. Otherwise, unpleasant consequences arise for themselves and others. This ensures the maintenance of Organizational Culture and secures the survival of the organization.

Diana Carolina Perez Cabas
By Diana Carolina Perez Cabas, Psychologist, Executive Coach, Magister in Human Resources and Organizational Development, SHG Universities Professor, HR Influencer Spain 2024, Swiss Hospitality Group Universities
Press Release

Study: H-2B Visa Program supports U.S. workforce, positively impacts domestic salaries and jobs

The H2B Workforce Coalition, an effort aimed at protecting American workers through a stable and reliable seasonal workforce, today released a comprehensive economic analysis that explores the impacts and realities of the H-2B Visa Program. Completed by Edgeworth Economics, the study finds that the H-2B program has not had a detrimental effect on jobs and the salaries of U.S. workers - it has increased wages and supported the labor force.

AH&LA
United States
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Press Release

NEWH, Inc. Announces Inaugural Nikki Jones Memorial Scholarship

NEWH, Inc. (Network of Executive Women in Hospitality), the premier organization dedicated to scholarships, education, mentorship, and networking in the hospitality industry, is honored to announce the establishment of the Nikki Jones Memorial Scholarship, which is funded by a $50,000 bequest from Jones. A $10,000 biennial scholarship will be awarded in honor of Jones, a longtime member and significant contributor to the organization, as a testament to her belief in the power of education and her enduring commitment to fostering the next generation of hospitality leaders.

NEWH
Opinion Article

The Ultimate Cover Letter

It’s been said that when you know someone who becomes unemployed, it’s a recession. When you become unemployed, it’s depression. Unfortunately, in today's job market, many people are struggling to find employment. Students graduating from school also face an uphill battle as they attempt to launch their careers in an environment marked by uncertainty and intense competition.

Stephen Rushmore
By Stephen Rushmore, Hotel Valuation Expert and Founder of HVS, Hotel Valuation Software
Opinion Article

How AI Is Transforming HR Functions

Artificial intelligence (AI), particularly the widespread adoption of generative AI (GenAI), is rapidly transforming the way organizations manage their workforce. Organizations are at a critical point where they must assess the transformational changes that AI has brought to human resources (HR). HR professionals must understand their new roles in organizations as AI becomes more essential at work.

Linchi Kwok
By Linchi Kwok, Professor and Department Chair, CAL Poly Pomona
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Supplier News

Fairmas Appoints Alexander Oehme as Vice President of Operations

Fairmas, a leading provider of hospitality financial planning, controlling, and management reporting solutions worldwide, is pleased to announce the appointment of Alexander Oehme as Vice President, Operations. This strategic addition to the senior management team emphasizes Fairmas’ ongoing commitment to international expansion, operational excellence, and an enhanced customer experience.

Fairmas GmbH
Press Release

Far East Hospitality Announces the Retirement of Its Managing Director Arthur Kiong for 31 December 2025

Far East Hospitality has announced the retirement of its Managing Director, Mr. Arthur Kiong for 31 December 2025. Mr. Kiong, previously Chief Executive Officer, will hand over the role of Managing Director to its Deputy Managing Director, Mr. Mark Rohner and assume the role of Consultant from 1 January to 30 April 2026. These changes are part of Far East Orchard’s strategic succession planning for sustainable long-term growth.

Far East Hospitality
Singapore
Supplier News

How to staff a small hotel (and keep great employees)

From the front desk to housekeeping staff, from marketing to hotel management, the people working at your property are your greatest asset. Their passion, professionalism and commitment directly shape how guests perceive your hotel, your reputation and, ultimately, your bottom line.

Lighthouse
Opinion Article

Recruitment Resources and Frameworks: Talent Management and Outsourcing Opportunities!

Work force needs, recruitment and staffing have long been significant challenges in the hospitality industry. Despite its role as the main contributor to the national income in many countries, the hospitality industry has been facing issues linked to low productivity, high turnover and limited personnel capabilities.

Robert O’Halloran
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
Opinion Article

Psychological Insights into AI in Hospitality

AI in hospitality is reshaping the industry, but the real challenge isn’t just technical, it’s human. How guests and employees feel about AI often matters more than what the technology can actually do. This article explores the psychological dynamics that influence AI adoption in hospitality and offers practical ways for leaders to ensure technology strengthens, rather than erodes, the essence of human service.

Valentina Clergue
By Valentina Clergue, Assistant Professor, EHL
Press Release

Rosewood Foundation Introduces "Rise To The Table" To Empower Women in Food And Beverage

As part of a commitment to women in employment, Rosewood Hotel Group and Rosewood Foundation are proud to announce a new annual program - Rise to the Table. A first-of-its-kind, fully sponsored global program, Rise to the Table, is designed to empower the next generation of female hospitality leaders. Extending beyond Rosewood’s associates, the program will welcome women from the global food and beverage industry for a week-long immersive educational experience, hosted by Rosewood’s leaders and experts at Rosewood Hong Kong in early March 2026, followed by a year of mentorship aimed at fostering career growth. Applications for the program will close on October 13, 2025.

Rosewood Hotel Group