Fairmas, a leading provider of hospitality financial planning, controlling, and management reporting solutions worldwide, is pleased to announce the appointment of Alexander Oehme as Vice President, Operations. This strategic addition to the senior management team emphasizes Fairmas’ ongoing commitment to international expansion, operational excellence, and an enhanced customer experience.
Far East Hospitality has announced the retirement of its Managing Director, Mr. Arthur Kiong for 31 December 2025. Mr. Kiong, previously Chief Executive Officer, will hand over the role of Managing Director to its Deputy Managing Director, Mr. Mark Rohner and assume the role of Consultant from 1 January to 30 April 2026. These changes are part of Far East Orchard’s strategic succession planning for sustainable long-term growth.
From the front desk to housekeeping staff, from marketing to hotel management, the people working at your property are your greatest asset. Their passion, professionalism and commitment directly shape how guests perceive your hotel, your reputation and, ultimately, your bottom line.
Work force needs, recruitment and staffing have long been significant challenges in the hospitality industry. Despite its role as the main contributor to the national income in many countries, the hospitality industry has been facing issues linked to low productivity, high turnover and limited personnel capabilities.
PCH Hotels hosted a dynamic and heartfelt panel discussion focused on women in leadership, highlighting real-world experiences, hard-earned lessons, and powerful personal stories from three inspiring women who’ve carved their own unique paths to success.
AI in hospitality is reshaping the industry, but the real challenge isn’t just technical, it’s human. How guests and employees feel about AI often matters more than what the technology can actually do. This article explores the psychological dynamics that influence AI adoption in hospitality and offers practical ways for leaders to ensure technology strengthens, rather than erodes, the essence of human service.
As part of a commitment to women in employment, Rosewood Hotel Group and Rosewood Foundation are proud to announce a new annual program - Rise to the Table. A first-of-its-kind, fully sponsored global program, Rise to the Table, is designed to empower the next generation of female hospitality leaders. Extending beyond Rosewood’s associates, the program will welcome women from the global food and beverage industry for a week-long immersive educational experience, hosted by Rosewood’s leaders and experts at Rosewood Hong Kong in early March 2026, followed by a year of mentorship aimed at fostering career growth. Applications for the program will close on October 13, 2025.
A new partnership between Hilton Garden Inn Sunnyvale and Friendly Accessibility is making travel more inclusive for neurodivergent hotel guests.
As a hospitality consultant with over two decades of experience in evaluating Hotel Valuations and Return on Investment (ROI), I have often wondered if organisations lack adequate metrics for measuring the value of talent and employee ROI. Investments in the workforce are often misrepresented as detrimental to budgets, with no recognition of the softer aspects of service or the value as a result of that service. Today, with the advent of technology, the proliferation of hotel brands with blurred products and services, the only real differentiator can be the service brought about by individuals who work in these hotels. Therefore, to me personally, the focus must shift to making long term strategic decisions. So, what if some of these decisions are unconventional or may sound absurd for a sector known for its long working hours?
In today’s global business landscape, creating events that are truly accessible isn’t just a matter of checking a box. It’s a fundamental business imperative. By intentionally designing experiences that welcome everyone, organizations can unlock new opportunities, drive deeper engagement, and build a reputation as an industry leader. For event planners, this means shifting from a mindset of basic compliance to one of proactive inclusion.
It’s the summer of the burn-it-down ballot measure in Los Angeles. For the past three months, labor unions and business groups have been locked in a protracted fight over a law, approved by the City Council in May, hiking the minimum wage for hotel employees and workers at Los Angeles International Airport to $30 per hour by 2028.
Hospitality Financial and Technology Professionals (HFTP®) is proud to announce Rebecca Bennett, CHAE, as the 2025 recipient of the prestigious Certified Hospitality Accountant Executive (CHAE®) of the Year Award.
We have all been in the internal meetings, the session where a leader explains why their department has gone over their labor target. At times, the explanation makes sense, a particularly labor-intensive set of meeting room re-sets in banquets required more housepersons. Or the four-to-a-room youth sports groups drove the need for additional housekeeping support staff. However, many of us have also heard far less plausible thoughts – “we were really busy,” or “there were so many call,” or maybe “the group block did not materialize, and we had more staff scheduled than we ended up needing.”
Chalet Hotels Limited, a leading owner, developer, and asset manager of high-end hotels in India, has announced the launch of ‘Lakshya – Aim. Lead. Achieve.’, a 15-month Management Trainee Program that aims at creating a strong leadership pipeline for the evolving hospitality sector. It is designed to attract and groom high-potential talent, offering a rigorous, multi-stage development experience that combines cross-functional learning, leadership exposure, and operational training across Chalet’s premium hotel and corporate portfolio.
Revinate, hospitality's leading direct booking platform, is excited to announce two strategic appointments to power its continued expansion across the Asia-Pacific region. Jeff Hoh joins as APAC Head of Sales, while Nick Ellis has been appointed Australia Country Director. Ellis will report to Hoh who will report to Doug Tilford, Revinate's Chief Revenue Officer.
GREENVILLE, S.C.— As hospitality faces labor shortages, shifting guest expectations, and technology disruption, Hospitality America’s PEACH Con 2025 brought together more than 50 hotel leaders, corporate partners, and industry experts to address the trends redefining the guest experience. With the theme “Navigating New Frontiers; Where Trailblazers Thrive,” the three-day leadership conference equipped attendees with strategies to strengthen performance today while preparing for hospitality’s future.
The Hospitality Sales and Marketing Association International (HSMAI) Foundation has released a special report, “AI-Powered Workforce: Hospitality’s Next Evolution,” examining how Artificial Intelligence (AI) is transforming talent management for hotel sales, marketing, and revenue management teams. The first installment of the Foundation’s ongoing quarterly talent insights series, the report offers practical guidance for hospitality leaders on embedding AI into professional development, recruitment, and retention strategies.
The World Travel & Tourism Council (WTTC) is pleased to welcome CDR, a global Talent Advisory firm specialising in luxury hospitality and destination real estate, as its newest Global Member.
Hotel management isn’t just about rooms and reservations. From leadership and logistics to loyalty-building, it’s a hands-on education in what it takes to run a world-class experience. This article explores the deep, real-world lessons behind hotel operations and why they prepare you for success far beyond the front desk, whether you’re managing teams, customer relationships or global logistics.
In an era shaped by digital acceleration, the hospitality industry is undergoing a significant evolution. From mobile check-ins and AI-powered chatbots to smart energy systems and data-driven personalization, technology has transformed the way hotels operate and how guests engage and connect with them. The immediate and long-term benefits are undeniable – streamlined service, operational efficiency, and enhanced convenience for modern and increasingly tech-savvy travelers.