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Opinion Article

Age Discrimination Against Veteran Hoteliers: The Brand Experience Paradox

People older than 50 make up less than a fifth of all hotel employees, revealing a stark underrepresentation of experienced workers in an industry that should value their expertise. Research from The Hong Kong Polytechnic University’s School of Hotel and Tourism Management found that only 3.1% of hotels recruit people aged 65 years or over, despite the potential benefits these workers could bring to the industry.

Nasir Zahir
By Nasir Zahir, Founder and President, NZ Hospitality
Opinion Article

Immigration Policy and The Hospitality Workforce

When staffing shortages hit at peak season, it’s not just guest satisfaction that suffers — room inventory shrinks, and operations strain under pressure. Across U.S. hospitality, uncertain immigration policy is now a key factor shaping workforce strategy. Hotels are adapting with agility: amplifying internal talent pipelines, refining recruiting, and fortifying preparedness against potential enforcement disruptions.

Alice Sherman
By Alice Sherman, Executive Vice President & Managing Director, Americas, HVS
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Hospitality Financial and Technology Professionals (HFTP)
Opinion Article

Hotel Training Needs a Rethink: From Checklists to Commitment

Training in hospitality has never been only about tasks. It is about shaping culture, building belonging, and creating pride. In many hotels, however, the process still feels like a box-ticking exercise. New hires memorize scripts, click through online modules, and sign off on checklists. The process ends, but the learning and the loyalty never truly begin.

Dr. Kijung Choi
By Dr. Kijung Choi, Senior Lecturer in International Hotel Leadership, William Angliss Institute
Opinion Article

AI in Hiring – The Case of Applicant Tracking Systems

In recent years, the increasing use of artificial intelligence has transformed many stages of the hiring process. Among these recruitment tools, Applicant Tracking Systems (ATS) have become particularly widespread, offering organizations a way to manage high numbers of applications more systematically. These systems are designed to streamline recruitment by filtering and ranking candidates, but their growing influence also raises considerations regarding their reliability and limitations for both recruiters and job seekers. Can all the qualities that make someone suitable for a role really be captured by such systems?

Bertrand Audrin
By Bertrand Audrin, Assistant Professor, EHL
Opinion Article

Research Questions Regarding AI in HRM: Preparing for an AI-Powered Workplace

In a series of discussions about artificial intelligence (AI) in human resource management (HRM), we explored how AI has transformed the traditional HR functions and how HR professionals can remain irreplaceable in the age of AI. To help organizations and HR professionals prepare for the still-evolving AI-empowered workplace, academic research must not only address the relevant and timely research questions but also emphasize the need for responsible and ethical AI use that matters to our industry partners.

Linchi Kwok
By Linchi Kwok, Professor, CAL Poly Pomona
Opinion Article

The Role of Coaching and Human Talent Management in Promoting Equity and Organizational Well-Being

The rules and socialization of norms within an organization function as establishing operations to sustain many cultural practices. Their description corresponds to contingencies that set an aversive condition, such as guilt, shame, the feeling of having made a mistake, or fear. These act as a type of control exercised by culture, whose termination reinforces rule compliance. Such contingencies must be easy to understand, since if they are created by the organization, they apply to all its members, who must behave appropriately so as not to interfere with the group’s cultural practices. Otherwise, unpleasant consequences arise for themselves and others. This ensures the maintenance of Organizational Culture and secures the survival of the organization.

Diana Carolina Perez Cabas
By Diana Carolina Perez Cabas, Psychologist, Executive Coach, Magister in Human Resources and Organizational Development, SHG Universities Professor, HR Influencer Spain 2024, Swiss Hospitality Group Universities
Press Release

Study: H-2B Visa Program supports U.S. workforce, positively impacts domestic salaries and jobs

The H2B Workforce Coalition, an effort aimed at protecting American workers through a stable and reliable seasonal workforce, today released a comprehensive economic analysis that explores the impacts and realities of the H-2B Visa Program. Completed by Edgeworth Economics, the study finds that the H-2B program has not had a detrimental effect on jobs and the salaries of U.S. workers - it has increased wages and supported the labor force.

AH&LA
United States
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Press Release

NEWH, Inc. Announces Inaugural Nikki Jones Memorial Scholarship

NEWH, Inc. (Network of Executive Women in Hospitality), the premier organization dedicated to scholarships, education, mentorship, and networking in the hospitality industry, is honored to announce the establishment of the Nikki Jones Memorial Scholarship, which is funded by a $50,000 bequest from Jones. A $10,000 biennial scholarship will be awarded in honor of Jones, a longtime member and significant contributor to the organization, as a testament to her belief in the power of education and her enduring commitment to fostering the next generation of hospitality leaders.

NEWH
Opinion Article

The Ultimate Cover Letter

It’s been said that when you know someone who becomes unemployed, it’s a recession. When you become unemployed, it’s depression. Unfortunately, in today's job market, many people are struggling to find employment. Students graduating from school also face an uphill battle as they attempt to launch their careers in an environment marked by uncertainty and intense competition.

Stephen Rushmore
By Stephen Rushmore, Hotel Valuation Expert and Founder of HVS, Hotel Valuation Software
Opinion Article

How AI Is Transforming HR Functions

Artificial intelligence (AI), particularly the widespread adoption of generative AI (GenAI), is rapidly transforming the way organizations manage their workforce. Organizations are at a critical point where they must assess the transformational changes that AI has brought to human resources (HR). HR professionals must understand their new roles in organizations as AI becomes more essential at work.

Linchi Kwok
By Linchi Kwok, Professor, CAL Poly Pomona