The smarter way to hire staff: rethinking hotel recruitment
Mews executives share how hotels can adopt tech industry recruitment practices, including employer branding, pay transparency, and social media channels to combat 70-80% turnover rates.
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U.S. Hospitality Hits an All-Time Workforce High as a New Labor Crisis Emerges, New 2025 Report Finds
Despite reaching record workforce levels, the industry faces 70-80% annual turnover in hotels and restaurants, with QSR exceeding 100%.
Doug Kennedy’s Next Staff Training Webcast: Using The Value Pyramid Model To Sell Guest Experiences and Not Just Quote Rates
Kennedy Training Network offers free 40-minute webcast series on sales techniques, starting with December 19 session on moving beyond rate-focused selling to experience-based value propositions.
UN Tourism joins AWE in delivering practical solutions for more accessible and inclusive tourism businesses
UN Tourism and AWE released five practical steps for tourism businesses to improve accessibility, targeting a market of 1.3 billion people with disabilities.
Accor marks International Day of Persons with Disabilities with milestone progress in inclusive employment
Accor has hired 35 people with cognitive disabilities across Australia through its Diversity Pathways program, partnering with Flinders University.
Why your team still holds the key to guest satisfaction
Shiji Q3 2025 data shows positive staff mentions boost hotel review scores by 0.5-0.6 points globally, proving human connection drives guest satisfaction even as AI handles routine tasks.
By Jessica Kurtz, Global Product Ambassador, Shiji
Team Building: Assembling Effective Teams
The article benchmarks successful hospitality companies like Ritz-Carlton and Marriott to identify team-building practices that drive retention and productivity.
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
How Hotels Can Be Advocates and Help Prevent Trafficking
The article provides hotels with practical steps to train staff on recognizing trafficking signs and establishing reporting protocols to protect guests and avoid legal liability.
By Lori Cohen, Chief Executive Officer (CEO), Protect All Children from Trafficking (PACT)
Accor wins three Major Awards at 2025 HM Awards
Accor's Adrian Williams was named Australasian Hotelier of the Year while the company claimed Accommodation Chain of the Year for the fourth consecutive time.
Accor Launches Australia’s First National Silly Sock Day to Support Women and Children Escaping Domestic Violence
Accor will sell 5,000+ limited-edition socks across Australian hotels with all proceeds funding additional beds in domestic violence shelters.
Report benchmarks representation of women, Black leaders in hotel industry
Penn State study of 10,000+ hospitality leaders shows women's representation stagnant at senior levels while Black leadership declined from 2.2% to 2.1% over three years.
From Reactive to Resilient: Why Best Sales People Quit and What Sales Leaders Must Learn
My best sales person quits. Not for more money. Not for a promotion. Not even for a competitor.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
HSMAI Foundation Releases Special Report on How Generative AI Is Transforming Executive Hiring in Hospitality
The Hospitality Sales and Marketing Association International (HSMAI) Foundation today released its newest special report, “How Generative AI is Reshaping Executive Hiring in Hospitality,” featuring new insights, industry benchmarks, and a case study from SearchWide Global. The report offers an in-depth look at how artificial intelligence (AI) is accelerating and redefining executive recruitment strategies across the hotel and travel industry, while providing guidance for leaders pursuing senior roles on navigating this rapidly evolving landscape.
UN Tourism Welcomes TikTok Superstar Khaby Lame as Ambassador, Recognizing Pivotal Role of Creative Economy
UN Tourism has welcomed Khaby Lame, the world’s most-popular TikTok creator, as its newest Ambassador.
Developing a Guest-Centric Culture: Training and Best Practices for Superior Service
Hospitality, at its core, is about making people feel seen. It’s about creating the kind of moments that cut through the noise of everyday life and lodge themselves in memory forever.
By Mychal Milian, General Manager, Waterstone Resort & Marina, Boca Raton - Curio Collection by Hilton, Hilton
Ascott Launches Holistic Disability Inclusion Playbook For Accommodation Sector, Setting New Hospitality Benchmark
The Ascott Limited (Ascott), the wholly owned lodging business unit of CapitaLand Investment (CLI), has launched the Disability Inclusion Playbook for the Accommodation Sector. As one of the world’s first open-access, holistic disability inclusion playbooks, it sets a new benchmark for inclusive hospitality. Developed by Ascott in partnership with disability inclusion specialists Colorful Earth, it is supported by SG Enable (Singapore’s focal agency for disability and inclusion), World Sustainable Hospitality Alliance (a global coalition driving sustainability in hospitality) and Valuable 500 (a global non-profit of over 500 multinational corporations advancing disability inclusion).
Sommet Education & Tanmeya Capital: Saudi-Swiss Partnership Launched to Build National Talent and Educational Ecosystem in Tourism, Hospitality, and Culinary Arts
Under the patronage of His Excellency Mr. Ahmed bin Aqil Al-Khateeb, Minister of Tourism, a landmark Saudi-Swiss partnership was announced at the "TOURISE 2025" Summit in Riyadh to advance innovation, develop national talent, and build human capital in tourism, hospitality, and culinary arts, in line with Saudi Vision 2030.
IHG Hotels & Resorts Partners with the Job Plus and the Tourism and Hospitality Skill Council to Create Career Opportunities for Young People
IHG Hotels & Resorts (IHG) has entered into a strategic partnership with The Job Plus and the Tourism and Hospitality Skill Council (THSC) to skill and empower young people from underserved communities, creating meaningful career opportunities for them in the service and hospitality industry. This marks the beginning of a long-term partnership aimed at driving sustained youth employability in India, particularly within the hospitality sector.
UN Tourism Confirms New Secretary-General: Shaikha Al Nowais to Become First Woman Leader in 2026
Shaikha Al Nowais has been confirmed as the new Secretary-General of UN Tourism. Meeting in Riyadh, the Organization’s General Assembly formally ratified her nomination and showed their strong support.
HSMAI Foundation Releases 2025 State of Talent Report
McLean, VA - The Hospitality Sales & Marketing Association International (HSMAI) Foundation has released its fourth annual State of Talent Report, outlining the top trends impacting talent across hospitality’s commercial disciplines — sales, marketing, and revenue optimization. The report’s analysis of key talent trends reveals a dramatically transformed workplace landscape in 2025, driven primarily by artificial intelligence adoption, demographic shifts, and post-pandemic workplace evolution.