Webinar Replay: Communicating With Your Hotel Employees During COVID-19
Is your hotel prepared for COVID-19 or future crisis situations? Do you have a communication channel for every single employee?
Supplier News
Talent Management Strategy: Are “People” Your Most Important Asset?
We often come across the term in organizations that People are our greatest asset, and if developed in the right manner, can be our defining competitive advantage. However, this is not the case.
Too Busy to Text? Beekeeper Rolls Out Voice Messaging for Chats at ALIS 2020
Today at the Americas Lodging Investment Summit (ALIS) here, Beekeeper is launching a new push-to-talk feature for chats designed for hoteliers who are too busy to spend time manually typing out messages to their teams. Rather than using less secure consumer platforms like WhatsApp to record, share and receive voice messages, the new feature will enable hotel management and staff to communicate more quickly and efficiently while on-the-go.
CWT Simplifies its EMEA Operations to Accelerate its Customer Service proposition
CWT, the B2B4E travel management platform, announces plans to simplify its EMEA operating model within four geographies this month. Following the successful move from a country to a cross-functional EMEA operating model across several major markets last year, CWT is to move its Greece, Morocco, Eastern Europe & Baltic local market management this month into cross-functional Market Management Teams.
Milestone Inc’s Head of Hospitality Recognized as Top 25 Extraordinary Minds in Hospitality for 2019
Milestone Inc. announced today that its Head of Hospitality, Tammie Carlisle, is named as one of the Top 25 Extraordinary Minds in Hospitality for 2019 by HSMAI, the hospitality industry's premier organization. Tammie Carlisle heads the hospitality division at Milestone and is responsible for digital marketing engagement with major customers and hotel groups. She is a widely regarded digital marketing expert and is a regular speaker on digital trends at various hospitality conferences such as HSMAI, CHLA, AAHOA, and is also on the HSMAI's Marketing Advisory Board. "We're thrilled that she is getting recognition from HSMAI for her contributions to digital marketing in the hospitality industry," said Anil Aggarwal, CEO, Milestone Inc. "The 'Top 25' is the annual hot list that celebrates the sales, marketing, and revenue optimization leaders and innovators in our industry," said Robert A. Gilbert, CHME, CHBA, president and CEO of HSMAI. "The creative strategies, passionate dedication, and sharp intelligence of these professionals have not only grown business within their organizations but have also raised the bar for the hospitality industry as a whole." This is Milestone's third time winning the prestigious Top 25 distinction. Milestone's CEO, Anil Aggarwal and Milestone's Founder and President, Benu Aggarwal, previously received the recognition in 2012 and 2013 respectively. Milestone Inc. also won 8 HSMAI Adrian Awards for 2019 with 2 golds, 3 slivers and 3 bronze for its innovative software, services and digital marketing solutions. About HSMAI The Hospitality Sales and Marketing Association International (HSMAI) is committed to growing business for hotels and their partners and is the industry's leading advocate for intelligent, sustainable hotel revenue growth. The association provides hotel professionals and their partners with tools, insights, and expertise to fuel sales, inspire marketing, and optimize revenue through programs such as HSMAI ROCET, Adrian Awards, and Revenue Optimization Conference. HSMAI is an individual membership organization comprising more than 7,000 members worldwide, with 40 chapters in the Americas Region. Connect with HSMAI at www.hsmai.org.
TraknProtect Announces New Partnership With Intello Technologies
TraknProtect, a pioneer of real-time location-based technology purpose-built for the hotel industry, has announced a new partnership with Montreal-based Intello Technologies, a leading guest internet and hospitality solutions provider in Canada. In addition to solidifying its position in hospitality technology, this new partnership allows TraknProtect to extend its footprint of innovation across the border and offer its award-winning solutions to Canadian hotels.
The 10 Best Places to Work in Hotel Tech 2020
Each year Hotel Tech Report surveys thousands of industry insiders to find the best hospitality tech jobs and employers globally.
Nils Øyvind Karlsen to lead HRS F&B Business Development in EMEA
HRS Hospitality & Retail Systems, Oracle Hospitality's largest Platinum Partner worldwide, has appointed Nils Øyvind Karlsen to the position of Business Development Director Food & Beverage EMEA. Nils will focus on the development of HRS' POS strategy in this region.
Ed Chapel to join HRS Hospitality & Retail Systems as an Executive Board Member
HRS Hospitality & Retail Systems, Oracle Hospitality's largest global Platinum Partner, has announced that Ed Chapel will join the company's Executive Board on January 1st, 2020. Ed will play a leading role in planning the company's growth in North America.
Expedia Group Announces Executive Leadership Changes
Expedia Group, Inc. (NASDAQ: EXPE) today announced the resignation of Mark Okerstrom as CEO and a member of the Board of Directors and CFO Alan Pickerill, effective immediately.
CWT Meetings & Events Restructures Leadership Team
CWT Meetings & Events (M&E) has restructured its leadership team under Derek Sharp, with six global position.
Expedia Group’s Mark Okerstrom Joins More Than 750 CEOs in Committing to Advance Diversity and Inclusion in the Workplace
Expedia Group announced today at its annual conference explore '19 the formulation of a new Travel Industry Group within CEO Action aimed at bringing travel leaders together to cultivate diverse and inclusive environments and impact positive change. Mark Okerstrom, Expedia Group's President and CEO, signed the broader CEO Action for Diversity & Inc lusion™ (CEO Action) pledge on October 9, 2019, the largest global CEO-driven business commitment to advance diversity and inclusion within the workplace.
Aruba Chooses AHLEI Training to Enhance Island’s Hospitality Skills
A well-developed workforce is the key to Aruba's success as a tourist destination, so the country is launching a new training and certification initiative built around training resources from the American Hotel & Lodging Educational Institute (AHLEI), a National Restaurant Association hospitality portfolio brand.
Learn How to Drive Employee Engagement and Improve Enterprise Communications with Beekeeper at HX: The Hotel Experience Powered by AAHOA
Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, will be at HX: The Hotel Experience Powered by AAHOA next week. The digital operations platform is delivering the ultimate guest experience by cultivating an undeniably empathetic employee experience. Considering that the current hospitality workforce gap has reached unprecedented levels (with the U.S. Bureau of Labor Statistics estimating more than a million job openings within the leisure and hospitality sector), it's imperative that hoteliers implement tools that will help them retain their employees for the long term.
Revised Training Program Highlights Service Strategies for Travelers with Disabilities
Responding to a quickly growing segment of the traveling population, the American Hotel & Lodging Educational Institute (AHLEI) has revised Elements of Service: Serving Guests with Disabilities, an online training program that teaches hospitality professionals how to provide superior guest service to guests with physical disabilities.
Cendyn Announces New Leadership Team
Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, announces today a new leadership team to further drive innovation, development, and growth at Cendyn. The newly appointed additions to the team include: John Seaton as Chief Commercial Officer, Michael J. Bennett as Chief Marketing Officer, Olga Peddie as Chief Digital Officer, Steve Stearns as General Manager, APAC and Ron Lugo as General Manager for Rainmaker, a Cendyn company.
AHLEI Debuts Online Leadership Course for Hospitality Managers
Hospitality operations depend on their employees to deliver service that keeps guests coming back. Their success depends on having managers with strong leadership skills who can inspire and motivate employees to follow through on their property's goals.
ProfitSword Named as Central Florida Top Workplace by the Orlando Sentinel
ProfitSword, hospitality's premier developer of business intelligence software and data integration services, has been named by the Orlando Sentinel as one of Central Florida's Top Workplaces in 2019. An annual listing that analyzes a company's ability to motivate employees, encourage new ideas, inspire cooperation and provide confidence in leadership, this year's awards saw ProfitSword earn a top 35 position out of 826 employers throughout the region.
IDeaS Intern Program Voted Top 100 in U.S. on WayUp’s 2019 List
IDeaS Revenue Solutions, the world's leading provider of revenue management software and services, has been recognized by WayUp on its Top 100 Internship Programs 2019 list.
Staff Training Tool Innform Gives HR Managers Time-Saving Boost with Brand New Automation Tool
The right LMS can provide you with the necessary tools and functionality to free you from management hell and train staff faster and more effectively than ever before - especially if they provide readymade courses for you! But what happens when a course is part of a larger program?