ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today announced its recognition as one of Inc. Magazine's Best Workplaces of 2019. The Best Workplace recognition is awarded to organizations on the basis of an anonymous employee survey, the number of employees who complete the survey, and an audit of the organization's benefits.
The American Hotel & Lodging Educational Institute (AHLEI) has published a significantly revised edition of its market-leading textbook, Supervision in the Hospitality Industry by Jack Ninemeier, Ph.D., professor emeritus, The School of Hospitality Business, Michigan State University.
Welcoming all kinds of people is the heart of hospitality, so awareness of unconscious bias is necessary for hospitality operations to build a positive business reputation and retain workers.
Cloud5 Communications has appointed hospitality technology professional Neil Schubert as Senior Vice President of Product Management and Development, bringing three decades of unparalleled experience and knowledge to lead the Company's product strategy and development team. Schubert will also drive development for new product innovation, featuring the Cloud5 Hospitality Dashboard Experience (HDX).
Next week Beekeeper will unveil a new mobile capability at HT-NEXT in New Orleans that will enable every hotel employee to check the most up-to-date work schedules personalized to them and delivered straight to their pocket via Beekeeper.
Hapi, the transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, has appointed John Figliolini as Vice President of Business Development for Data Travel, LLC, the developer of the Hapi platform. A proven sales and strategic account management professional specializing in technology solutions for over 13 years, Figliolini has spent the past six years focused on the global hospitality technology sector.
A new study reveals that more than half of hourly employees say their current role prevents them from maximizing their full potential at work.
Milestone, Inc. today welcomed former Third Door Media SVP Michelle Robbins as its new Head of Digital. Robbins brings more than two decades of experience in digital marketing, technology, content strategy and digital marketing leadership. She most recently was Senior VP of Content & Marketing Technology at Third Door Media where she led content strategy and data analysis for leading digital marketing publications including MarTech Today, Search Engine Land and Marketing Land; as well as leading editorial programming for the Search Marketing Expo (SMX) events.
Because surveys are proving to be an essential component of employee engagement, Beekeeper has added Hyphen - a cutting-edge feedback solution for conducting employee surveys - to its off-the-shelf integration suite. With Hyphen, hoteliers and human resources teams can capture employee feedback and use the responses to analyze satisfaction and performance trends or identify popular and important issues to be acted upon in real time. Hyphen's actionable surveys, pulse polls combined with analytics and AI powered insights are completely user-ready and easily accessible today from the Beekeeper Marketplace.
SAN FRANCISCO, CA - Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that it has hired Stephanie Hamilton to lead the growing EMEA Customer Success team in Amsterdam, Revinate's European headquarters.
San Francisco — Coming on the heels of a widely-successful 2018, Beekeeper was named among the "Top 10 Best Places to Work in Hotel Tech 2019" by Hotel Tech Report. The award recognizes technology companies with an exemplary vision, mission and team and that helps fast track diligence for hotel tech buyers who want to learn about the best vendors to work with.
In the realm of HR, we'll continue to see an uptick in employee engagement strategies. While on the surface things like perk programs or daycare come to mind, the trends will also point to more practical functions like payroll and scheduling. The reason for this trend is obvious: when basic HR functions are digitally integrated, employees can spend less time focusing on personal logistics and more time on guests. Hosting digital interconnectedness within in a robust, well-design multimedia forum is a surefire path to employee satisfaction.
As we've witnessed the rise of social media transform tech and business leaders into celebrities in their own right, having a visible and empathetic corporate leadership team will continue to hold strategic importance for the hospitality business in 2019. As millennials climb in their careers and have more disposable income to spend on travel, executive hotel staffers should be prepared to branch out with new initiatives that will capture the unique social media-fueled zeitgeist of this generation.
In 2019, hoteliers should prepare for a strategy shift in the realm of internal communications. This year we will begin to see how mobile, real-time communication platforms positively impact company culture, team morale, and customer experience all at once. Team communication apps optimized for mobile let users collaborate remotely via peer-to-peer messaging or communication streams, conveying ideas in seconds.
The National Restaurant Association, parent organization of the American Hotel & Lodging Educational Institute (AHLEI), today announced the launch of an online training suite focused on Sexual Harassment Prevention, the first programs in its new ServSafe Workplace training line. Sexual Harassment Prevention in the Restaurant Industry and Sexual Harassment Prevention in the Hospitality Industry are interactive, digital training programs that address sexual harassment and the harmful impact it has on individuals and businesses. There are employee and manager versions for each program.
When Oroville Dam's main and emergency spillways were damaged in February 2017, it prompted the evacuation of more than 180,000 people living downstream along the Feather River in Oroville, Calif. Among the evacuees were some of the 520 employees of the Feather Falls Casino, Lodge & Brewing Co. During this crisis, property managers, including Human Resources Director Rhonda Turner, had no way of communicating with staff - the majority of whom do not have a work email address. It was critical for management to determine if employees needed assistance, to explain the property's attendance and absence policies, and to see who could work pre-scheduled shifts and who could not due to relocation.
Now your front desk colleagues can be Certified in the Heart of Hospitality and achieve what will soon be a highly coveted industry designation of being CHH.
Award-winning global hospitality software business Guestline announces the appointment of Sara Canatário as product marketing manager, effective immediately. Canatário's arrival coincides with the growing presence of the company's products in Europe and she will work closely with Guestline's marketing and sales teams to further business growth within this region.
OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced the appointment of Sean Fitzpatrick as the organization's next Chief Executive Officer, effective immediately. Fitzpatrick will succeed Adriaan Coppens, the company's Co-Founder and previous Chief Executive Officer, who has led the company since its founding in 2012 and played an instrumental role in growing OTA Insight into an industry-leading business intelligence provider that supports more than 30,000 hotel properties in 140 countries. Due to family reasons, Coppens expressed his desire to step down from the day-to-day management of the business. He plans to continue to serve the company as a non-executive board member on OTA Insight's Board of Directors. For more information, please review his recent blog post.
Handeholder Products, Inc., an industry leader in tablet and mPOS (mobile point-of-sale) device mobility solutions, has named Neal Glazebrook as their Vice President of Operations and Product Development.