Two-thirds of restaurant and hotel workers say they get less than a week's notice of their shift schedule and 58% have had a shift canceled or changed at the last minute, according to research released today by TSheets.
Renowned Wine Country getaway, Carneros Resort and Spa, has selected ALICE's concierge software, ALICE Concierge, and its guest text messaging technology, ALICE Guest, to improve front of house operations and elevate the guest experience. This implementation of ALICE leverages the company's integrations with both HotSOS and Springer Miller. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.
InvoTech Systems Inc. announced the recent implementation of its Uniform System at the new Fairmont Austin Hotel opening in early 2018. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Fairmont Austin will manage the uniform inventory for 850 employees soon after the property is operational, and the hotel joins InvoTech's extensive client portfolio of Hotels & Resorts worldwide. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.
The iconic Boston hotel XV Beacon has selected ALICE to enhance their internal communication, concierge operations, and guest engagement. The award-winning property (Travel + Leisure's #2 Best Hotel in the U.S, and #1 Best Hotel in Boston and #1 in the state of Massachusetts, as voted by the readers of Condé Nast Traveler), implemented ALICE's housekeeping and maintenance software ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, in August of this year. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.
In childhood, "Follow the Leader" was a fun and interactive game. In business, however, followership determines a person's livelihood and it can impact one's opportunity for advancement within the organization. Following the wrong type of leader can also be problematic. If the manager is too passive, employees may lack motivation to perform. If the leader is too aggressive, staff may lose self-confidence and end-up hating a job they were once eager to perform.
Hospitality industry workers looking to hone their management skills in hopes of becoming better leaders and ultimately advancing their careers should plan to attend a webinar next week titled "Emotional Intelligence." Produced by workplace communication company Beekeeper, and led by renowned MBA professor and senior management expert Dr. Linda Herkenhoff, the 45-minute "Bee School" class will define EI as it relates to self-awareness, relationship management, self-management and social awareness. Dr. Herkenhoff will discuss how human emotions influence an employee's quality of work, personal health, achievement goals and self-esteem, and she will address how emotional intelligence can be leveraged to maximize employee productivity, enhance customer service, increase employee retention, foster employee commitment and create a healthier workplace.
Aruba's Amsterdam Manor Beach Resort, which implemented ALICE's full suite of hospitality technology products in August of this year, can already report meaningful improvements in staff communication and guest satisfaction. The intimate and picturesque resort, set on award-winning Eagle Beach, is using ALICE Staff, ALICE Concierge, and ALICE Guest to align its front of house and back of house teams, as well as provide its guests with convenient ways to get in touch with the hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of a hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.
Routier, a Tel Aviv-based start up founded by intelligence experts trained by the Israel Defense Forces (IDF), announced that it has built the first ever continuous communications solution to connect hotels with their guests at all times while they are on property – with no downloads or installations required. The company has opened a U.S. office in Manhattan to accelerate its growth, and has added branded hotel properties in New York, London and Tel Aviv.
Global hospitality management software company Xn protel Systems today announced that it is taking its Dinggly solution to HITEC Dubai on 14th – 15th November 2017. Dinggly makes it easy and economical to extend service area coverage and maximize sales opportunities, by placing call buttons in areas not fully serviced, such as lobbies, gardens or poolside.
To meet the increasing demand for connecting non-desk hotel employees with corporate offices and each other, Beekeeper has established a Hospitality Division. Andrada Paraschiv has been selected to lead the group as Head of Hospitality. The former AccorHotels and FRHI Hotels & Resorts executive will use her internal communications expertise to ensure that the Beekeeper platform has the optimal feature set to serve and benefit the hospitality industry.
Digital workplace app Beekeeper today announced that registration is open for its inaugural webinar course, Bee School. Beekeeper's Bee School initiative brings knowledge on workplace dynamics and behavior out from behind the paywall of an MBA certificate, ensuring that managers in non-desk industries can lead their teams to unprecedented success.
While many workplace tools specialize in peer-to-peer, top-down, or bottom-up communication, it is rare to encounter a workplace app that tackles all three. Running on the belief that an intuitive user interface (UI) and open communication builds cross-organizational trust, Beekeeper's award-winning digital workplace application has been connecting dispersed non-desk teams across a variety of industries since 2012.
Luxury oceanfront retreat, Malibu Beach Inn, has selected ALICE to upgrade the property's staff communication and provide its guests with more ways to request services from the hotel. The upscale boutique property, a member of the Leading Hotels of the World (LHW) and Condé Nast Traveler awards recipient, is using ALICE's full suite of products - ALICE Staff, ALICE Concierge, and ALICE Guest - which are purpose-built for every role within the hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.
You could go from managing budgets and financial plans to promoting and marketing the business within minutes; there's always something going on and you're at the heart of it all. While the aim is to make sure your guests are happy and safe on the premises, it also means your staff need to be safe when on the job too, and they need to be aware that the hotel manager has practices in place that will keep them safe even when they're not around to assist.
In an increasingly globalized world, organization-wide adoption of dynamic, integrative translation technology is mission-critical. The newest addition to Beekeeper's rapidly growing feature lineup, inline translation, brings next-level connectivity to diverse non-desk workforces. Available on both web and mobile versions of their award-winning digital workplace application, inline translation allows Beekeeper users to translate any post or comment into their preferred language with a simple click. The new feature supports 30 languages including Spanish, French, German, Chinese, Italian, and Arabic.
HOSCO, the world's leading hospitality network, has today announced that it is teaming up with Europe's largest group of vocational hospitality schools, L'Association Européenne des Ecoles d'Hôtellerie et de Tourisme (AEHT).
The diplomas are framed, the caps and gowns returned, and the gift of a tablet or good watch is a reminder that time is not standing still for the recent college grad. While many graduates have found jobs, many more are still searching and not always finding industries that are a good fit for their skills and interests. That first job search can be especially stressful and daunting and the competition for choice positions is fierce.
InvoTech Systems, Inc., a solutions provider for hotels, casinos, and resorts worldwide, announced The Ritz-Carlton, Jeddah implemented its RFID Uniform System to manage uniforms for 600+ person staff. InvoTech has implemented inventory management systems for hundreds of international hotel, casinos, and resorts worldwide. Please click here for more information on InvoTech's uniform, linen, and laundry systems for efficient operations.
Billy McDonough has been named FCM Travel Solutions President for the Americas, effective immediately. This new role comes after measured and noteworthy success during his tenure as the FCM USA Brand Leader. McDonough has seen the brand through many new partnerships and technological enhancements over the last five years as led FCM in the USA. In his new post he will look to share the best practices and create strategic synergies amongst the markets under his leadership, which now include the USA, Canada, Mexico and Argentina.
Allyn Moeller, director of product management for DHISCO Inc., the world's leading hospitality distribution company, has been recognized as a "data hero" for his leadership in developing systems to speed up transactions and help customers better capture and analyze hotel booking trends and sales data.