While creating memories on vacation through cities or remote corners of the world, you have most probably indirectly benefited from the Lobster Ink training platform. With active learners in over 10 000 establishments across 120 countries, Lobster Ink is the world's leading online educational platform for the hospitality industry.
Celebration Suites in Kissimmee, FL is using ALICE to improve its staff communication and guest request management. Prior to adopting ALICE in the summer of 2016, Celebration Suites ran its operations with a paper-based system. For a 550-key operation spread across 21 acres, this added an onerous amount of reporting to staff activity, with the result that logs were often incomplete and overlooked. This occasionally led to confusion behind-the-scenes, compromising guest service. Indeed, the hotel's staff quickly saw the value of bringing request management online, with the improved organization, transparency, and accountability that comes in so doing.
Innkeeper's Lodge are the latest hotel group to select Guestline's comprehensive suite of hospitality software solutions. Opting for Rezlynx, (Guestline's cloud hosted property management system), CRS (Central Reservation System), Guestline Distribution, PCI (Guestline's integrated payment gateway) and WebSuite, (Guestline's digital marketing solutions) will provide Innkeeper's Lodge with scalable, functionality-rich next generation technology.
The White Sands Oceanfront Resort and Spa is a popular year-round destination on the New Jersey coast. The independent family-owned property successfully recovered from Hurricane Sandy in 2012. The resort faced another challenge in 2016. Weeks before its high season, the resort's hotel management software proved it could not handle the coming high-occupancy summer season. White Sands' owners turned to Maestro PMS with the request that it complete installation and staff training by Memorial Day when it was fully booked.
Northern California's bold new Hotel Zeppelin San Francisco welcomes ALICE as their preferred hotel operations platform. The software provides seamless integration with back of house systems & operations.
The American Hotel & Lodging Educational Institute (AHLEI) has entered into a new partnership with Lobster Ink, a global hospitality learning platform, to offer the American Hotel & Lodging Association's globally-recognized industry certification in conjunction with select Lobster Ink training courses.
Eleven, Inc., the industry pioneer in cloud-based guest Wi-Fi management software, announced today that its Board of Directors has appointed Peri Pierone as Chief Executive Officer effective immediately. Mr. Pierone will succeed Dan Meub, who is retiring after eight years of outstanding service as Eleven's CEO."After a comprehensive search process, the Board is pleased to have found the best person to assume leadership of this high-growth SaaS company," said Eric Rosenfeld, chairman of the board and founder of the Oregon Angel Fund and Capybara Ventures. "Peri joins Eleven with nearly 30 years of B2B software experience, most recently as President & CEO of Axiom EPM, a Portland-based enterprise software company that enjoyed extraordinary growth and customer success. As Eleven looks to enter into new markets, we believe the company is poised for significant growth and international expansion under Peri's leadership.""This is an exciting time for Peri to take the helm at Eleven, as the company has pivoted to focus exclusively on delivering the world's leading guest Wi-Fi platform to hospitality, cruise, multi-dwelling unit (MDU) and other industries," said Dan Meub. "Peri has extensive experience running high growth SaaS companies and taking a common software platform into multiple verticals. He has a proven track record of forging critical strategic partnerships with industry leaders. I am confident that he is a great fit for the Eleven culture with his focus on high collaboration and high performance teams.""I couldn't be more honored and excited about the opportunity to lead Eleven at this critical juncture in the company's history," said Pierone. "The hospitality and MDU markets are looking for ways to connect with guests and tenants in a more seamless and effective manner. Eleven is positioned at the center of this connected mobile experience and I couldn't be more thrilled to have the opportunity to lead during this time of great transformation in our industry."ABOUT ELEVENEleven pioneered the development of cloud-based guest Wi-Fi software back in 2001 to address the need of hotel brands to deliver a truly engaging Wi-Fi experience for their guests across devices, properties and service providers. Today, over 17M guest logins are delivered via the ElevenOS cloud platform in leading hotel and cruise brands, apartments and student housing, hospitals and other locations worldwide. For more information, visit elevenwifi.com.
NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, has welcomed Vince Kenkel, seasoned technology executive, as their new vice president of engineering.
RoamBOOST continues to remain a leader in the Distributed Antenna Systems (DAS) market by hiring only the best experts to oversee its growing operations and installations. Recently the company tapped the talents of Mickey Mahoney to serve as Vice President of Engineering and Operations. Mahoney brings more than 22 years of telecommunications experience to the company, including a strong background in DAS and WiFi deployments.
Now more than ever, the hospitality industry is facing a crisis, particularly around employee engagement and turnover. Studies have found that employee engagement is at an all-time low. Overall, only 31.5 percent of employees are actually engaged at their jobs, and almost half of Millennials say they would leave their place of employment within two years if given the chance.
Whistle Messaging, Inc. (Whistle), a leader in customer service texting and messaging for hotels, announces the appointment of three new members to its Board of Directors. The new appointments are Nathanael Eisenberg of Bayrock, John Michael Morris of Vistage Worldwide, and Michael Panesis of California Lutheran University. Whistle also announced the reappointment of Christopher Hovanessian and Moises Jonathan Rojas, as well as its full slate of officers for 2017.
The American Hotel & Lodging Educational Institute (AHLEI) has developed new preparation and exam materials for the Certified Hotel Administrator (CHA®). The CHA® is the most prestigious certification available for hotel general managers and hospitality executives.
Guestline have partnered with The Royal College of Surgeons of Edinburgh to implement cloud hosted property management and distribution solutions in their four-star, award winning hotel, Ten Hill Place, in Edinburgh. The hotel has recently celebrated becoming the tenth member of the BW Premier Collection making them the first in Scotland.
Human trafficking of children and adults continues to be a serious issue for the global hospitality industry, as traffickers sometimes use hotels to carry out their illegal operations. The American Hotel & Lodging Association (AHLA), in partnership with Marriott International, ECPAT-USA, and the Polaris Project, this month will begin offering an online training program to help hotel employees identify and respond to human trafficking at hotel properties.
The American Hotel & Lodging Educational Institute (AHLEI) has debuted a new online learning program, Elements of Service: Serving Guests with Disabilities, designed to train guest-facing hotel employees in best practices for serving guests with physical disabilities, including vision, hearing, and mobility impairments.
As an internationally acclaimed organization that honors the positive contributions of organizations and business professionals around the world, the Stevie Awards has named rainmaker co-founder, Tammy Farley, as a finalist in its 13th annual Women in Business competition. Nominated for female entrepreneur of the year for businesses that employ 11 to 2,500 individuals, Farley was among more than 1,500 entries in more than 90 categories, with finalists chosen by more than 110 business professionals. Members of five final judging committees will determine the Gold, Silver and Bronze Stevie Award placements among the Finalists during final judging, to take place October 17-26.
The American Hotel & Lodging Educational Institute (AHLEI) has named Joanne Goodman as the recipient of the 2016 Lamp of Knowledge Award for Outstanding High School Educator. The Lamp of Knowledge is given to individuals who demonstrate extraordinary commitment to advancing the quality of professionalism and education in the hospitality industry. Goodman received her award from celebrity chef Emeril Lagasse during the Florida Restaurant & Lodging Association's Hospitality Stars of the Industry Celebration on Wednesday, September 28.
In their continuing effort to give Hotels the tools they need to drive guest loyalty and stay ahead of the competition, StayNTouch® today announced the release of a new e-book titled "The Hotel Property Management Systems Revolution: Reshaping the Future of Hotel Service, Guest Engagement & Staff Efficiency". The 21-page guide, available for free download at http://connect.stayntouch.com/hotel-pms-revolution-e-book-lp, is a must-read for hotel ownership and management.
With hotels coast to coast looking for cellular signal enhancement, RoamBOOST has selected Rick Rausch to direct the company's business development effort as Vice President of Sales – USA. Based in West Palm Beach, Fla., Rausch will oversee the RoamBOOST regional sales team as they continue to drive the company's fast-track to growth. RoamBOOST is a Distributed Antenna System (DAS) that distributes cell signals throughout a property or in targeted areas, such as the lobby, guestrooms, conference space, and back of house offices. Guests and staff will immediately see improvement in their phone's signal strength, and hotels will see an improvement in satisfaction scores and social media reviews.
Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality management systems, today announces the promotion of Robert Selwah to President and Michelle D. Young to Vice President, Sales & Marketing.