Allyn Moeller, director of product management for DHISCO Inc., the world's leading hospitality distribution company, has been recognized as a "data hero" for his leadership in developing systems to speed up transactions and help customers better capture and analyze hotel booking trends and sales data.
Colorado's Copper Mountain Resort is using ALICE's staff operations platform and guest engagement solution to improve staff communication and efficiency, and provide even more digital conveniences to guests. The resort, located at the base of popular ski-destination Copper Mountain, has been using ALICE since November of last year.
Online applications are now so simple: Social Recruiting with an online CV solves the e-mail application. More and more luxury hotels worldwide use this digitalized approach to job management - with success. Hospitality Leaders has now started a new promotion program with selected partners - the premium jobs are available here: https://www.hospitality.pro/companies/premium-employers/. Candidates can now apply simply apply by clicking.
Creative Supply is moving into a second year of collaboration with ESSEC Business School and Elegancia Hotels, a Paris based hotel company. Part of the Strategic Branding module led by Visiting Professor Alex Gibson from DIT in Ireland, the collaboration aims to bring real-life learning experience to the students of MBA in International Hospitality and MBA Global Branding of ESSEC Business School.
In response to requests from industry operations professionals, human resources executives and hiring managers, AETHOS Consulting Group has launched an unprecedented global study to uncover the "X-factor" in hospitality employees using the latest psychometric testing. In this dynamic era of consolidation and disruption, it is anticipated that the most successful non-management employees in hospitality have a unique and specific combination of core competencies, characteristics and attitudes compared to other team members or even to the skill sets of earlier workforces. AETHOS is testing these ideas with the cooperation of a multidisciplinary research team, industry advisory board and multiple hospitality organizations around the world, including Four Seasons Hotels & Resorts, Penn National Gaming and Extended Stay Hotels. The research studies organizations in the hotel, restaurant, casino-gaming, travel-tourism and timeshare sectors.
The full-service Cliffs Resort on California's Central Coast installed the Maestro PMS suite of integrated property software solutions to drive greater efficiency and guest service.
After piloting its newest tip out management solution, hotels across the United States now process employee tip outs using Evention's new "Self Service Tip Out" solution. This newly launched solution provides tip compliance, amidst recent tip reporting regulations from the IRS, which require hotels to differentiate between Service Charge and Charged Tips.
Guestline are pleased to have selected RateGain, a leading provider of cloud-based innovative channel management and revenue optimisation solutions for the travel and hospitality industry, as a new strategic partner. As a result, users of Guestline's Rezlynx PMS will be able to access a channel management service that provides them with additional onward connections to a number of channels.
The American Hotel & Lodging Educational Institute (AHLEI) has published the tenth edition of one of its bestselling textbooks, Managing Front Office Operations, by Michael L. Kasavana, Ph.D. This textbook provides a comprehensive overview of a hotel's front office and the role it plays in creating memorable guest experiences. Readers will learn how the front office interacts with other departments, strategies front desk personnel can use to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.
While creating memories on vacation through cities or remote corners of the world, you have most probably indirectly benefited from the Lobster Ink training platform. With active learners in over 10 000 establishments across 120 countries, Lobster Ink is the world's leading online educational platform for the hospitality industry.
Celebration Suites in Kissimmee, FL is using ALICE to improve its staff communication and guest request management. Prior to adopting ALICE in the summer of 2016, Celebration Suites ran its operations with a paper-based system. For a 550-key operation spread across 21 acres, this added an onerous amount of reporting to staff activity, with the result that logs were often incomplete and overlooked. This occasionally led to confusion behind-the-scenes, compromising guest service. Indeed, the hotel's staff quickly saw the value of bringing request management online, with the improved organization, transparency, and accountability that comes in so doing.
Innkeeper's Lodge are the latest hotel group to select Guestline's comprehensive suite of hospitality software solutions. Opting for Rezlynx, (Guestline's cloud hosted property management system), CRS (Central Reservation System), Guestline Distribution, PCI (Guestline's integrated payment gateway) and WebSuite, (Guestline's digital marketing solutions) will provide Innkeeper's Lodge with scalable, functionality-rich next generation technology.
The White Sands Oceanfront Resort and Spa is a popular year-round destination on the New Jersey coast. The independent family-owned property successfully recovered from Hurricane Sandy in 2012. The resort faced another challenge in 2016. Weeks before its high season, the resort's hotel management software proved it could not handle the coming high-occupancy summer season. White Sands' owners turned to Maestro PMS with the request that it complete installation and staff training by Memorial Day when it was fully booked.
Northern California's bold new Hotel Zeppelin San Francisco welcomes ALICE as their preferred hotel operations platform. The software provides seamless integration with back of house systems & operations.
The American Hotel & Lodging Educational Institute (AHLEI) has entered into a new partnership with Lobster Ink, a global hospitality learning platform, to offer the American Hotel & Lodging Association's globally-recognized industry certification in conjunction with select Lobster Ink training courses.
Eleven, Inc., the industry pioneer in cloud-based guest Wi-Fi management software, announced today that its Board of Directors has appointed Peri Pierone as Chief Executive Officer effective immediately. Mr. Pierone will succeed Dan Meub, who is retiring after eight years of outstanding service as Eleven's CEO."After a comprehensive search process, the Board is pleased to have found the best person to assume leadership of this high-growth SaaS company," said Eric Rosenfeld, chairman of the board and founder of the Oregon Angel Fund and Capybara Ventures. "Peri joins Eleven with nearly 30 years of B2B software experience, most recently as President & CEO of Axiom EPM, a Portland-based enterprise software company that enjoyed extraordinary growth and customer success. As Eleven looks to enter into new markets, we believe the company is poised for significant growth and international expansion under Peri's leadership.""This is an exciting time for Peri to take the helm at Eleven, as the company has pivoted to focus exclusively on delivering the world's leading guest Wi-Fi platform to hospitality, cruise, multi-dwelling unit (MDU) and other industries," said Dan Meub. "Peri has extensive experience running high growth SaaS companies and taking a common software platform into multiple verticals. He has a proven track record of forging critical strategic partnerships with industry leaders. I am confident that he is a great fit for the Eleven culture with his focus on high collaboration and high performance teams.""I couldn't be more honored and excited about the opportunity to lead Eleven at this critical juncture in the company's history," said Pierone. "The hospitality and MDU markets are looking for ways to connect with guests and tenants in a more seamless and effective manner. Eleven is positioned at the center of this connected mobile experience and I couldn't be more thrilled to have the opportunity to lead during this time of great transformation in our industry."ABOUT ELEVENEleven pioneered the development of cloud-based guest Wi-Fi software back in 2001 to address the need of hotel brands to deliver a truly engaging Wi-Fi experience for their guests across devices, properties and service providers. Today, over 17M guest logins are delivered via the ElevenOS cloud platform in leading hotel and cruise brands, apartments and student housing, hospitals and other locations worldwide. For more information, visit elevenwifi.com.
NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, has welcomed Vince Kenkel, seasoned technology executive, as their new vice president of engineering.
RoamBOOST continues to remain a leader in the Distributed Antenna Systems (DAS) market by hiring only the best experts to oversee its growing operations and installations. Recently the company tapped the talents of Mickey Mahoney to serve as Vice President of Engineering and Operations. Mahoney brings more than 22 years of telecommunications experience to the company, including a strong background in DAS and WiFi deployments.
Now more than ever, the hospitality industry is facing a crisis, particularly around employee engagement and turnover. Studies have found that employee engagement is at an all-time low. Overall, only 31.5 percent of employees are actually engaged at their jobs, and almost half of Millennials say they would leave their place of employment within two years if given the chance.