FAQ: How Cendyn is preparing for CCPA
As many of you know, the California Consumer Privacy Act will soon go into effect. Like GDPR, it has wide-sweeping effects for the hotel and technology industries at large.
PII Management & GDPR
The movement toward high-tech solutions to engage guests has greatly increased in the hospitality industry and has especially accelerated during the global pandemic as hospitality enterprises implemented health safety protocols to address distancing guidelines. As a result, the implementation of property-wide technologies using personal identifiable information (PII) has presented a conundrum to hospitality organizations: how to safely manage this data — to use it for meaningful guest services, while also protecting it from malicious cyber activity.
Building upon their previous output, HTNG’s GDPR for Hospitality Workgroup releases a more comprehensive white paper for the industry
The European Union's (EU's) General Data Protection Regulation (GDPR) went into effect on May 25, 2018 with a mission to strengthen the protection of individuals' personally identifiable information (PII).
GDPR Comes To California. Is Your Hotel Compliant?
GDPR: One Year Later It all started across the pond when the European Union's 2018 General Data Protection Regulation (GDPR) took effect on May 25, 2018. It mandated that companies do more to protect the personal data of consumers. In short—if hoteliers marketed to European Union citizens without the proper permission, then they were in violation and could be fined.
By Thomas McDermott, CMO, Tambourine
Is your hotel prepared for the California Consumer Privacy Act?
A raft of new data privacy laws have come into force over the past few years, and many have had a major impact on the hospitality industry. This January, hotels need to be aware of another piece of legislation — the California Consumer Privacy Act (CCPA).
Keeping Up With Compliance: GDPR & CCPA
On May 25, 2018, the EU General Data Protection Regulation (GDPR) came into effect in an effort to protect consumer data for all citizens of the European Union and the European Economic Area.
By Sara Anderson, Corporate Marketing Manager @ Vizergy Digital Marketing, Vizergy
Data Security in Hospitality - Why Is It So Important?
The hospitality industry has one of the highest numbers of security breaches. A lot of sensitive customer data is processed daily, including names, addresses, and credit card details. As a result, the hospitality sector seems to be an ideal target for cybercriminals looking to carry out credit card fraud and identity theft crimes. It is, therefore, of prime importance that companies in the hospitality industry take steps to ensure the safety of the data they handle.
How the hotel industry has adapted to GDPR
The European Union's General Data Protection Regulation went into effect in May 2018, but many companies outside of Europe are still playing catch up.
Starwood data breach: Lessons for the hotel industry
Marriott International President and CEO Arne Sorenson testified before a U.S. Senate subcommittee in early March, providing some insight into the data breach of the Starwood Hotels & Resorts Worldwide legacy reservation system.
Data protection rules, one year on: Anticipating a second wave - HITEC Europe Preview
HITEC Europe Preview: Over the past year, many of us have been bombarded with emails from companies virtually begging us to allow them to keep our personal details on file. That was due to the introduction of new regulations in Europe which imposed — in theory at least — substantial penalties on any firm breaching the rules. And the penalties were harsh — up to four percent of annual global revenues or 20 million euros, whichever figure is greater.
Guest Privacy - It's Your Business | Robert Braun
On a basic level, the hospitality business is simple - as is often said, it amounts to putting heads in beds. But finding the heads to put in the beds is a complex process and requires hotel companies to find out a great deal of information about their guests. Gathering and processing that information provides not only opportunities, but creates obligations, one of the most basic of which is ensuring the security of guests' personal information.
By Robert Braun, Partner, Jeffer Mangels Butler & Mitchell, LLP, JMM
Marriott sued hours after announcing data breach
Hours after announcing a data breach on Friday, two Oregon men sued international hotel chain Marriott for exposing their data. Their lawsuit was followed hours later by another one filed in the state of Maryland.
What’s Haunting Hotel Marketers This Halloween?
Continuing our annual Halloween tradition, we've asked hotel marketers nationwide, across all chain scales and property sizes, what they're most spooked about right now. In past years, the list has included:
By Dave Spector, Partner, Tambourine
Risking GDPR Penalties By Not Wiping The Memory From Old It Equipment
Despite GDPR legislation having come into effect over four months ago, the majority of UK hospitality businesses are now risking penalties by failing to adhere to some of the rules.
Marketing Leaders Embrace Gdpr As Path To Trust And Improved Experiences As Compliance Laggards Shirk Responsibility And Fail To Champion Change
While some organizations saw the May 25 enforcement deadline for the General Data Protection Regulation (GDPR) as the finish line for compliance, leading edge marketing executives saw the day as a starting point of a journey to reinforce trust and actively improve the customer experience.
GDPR Compliance Deadline Has Come and Gone; What Does it Mean for Hotels?
The European General Data Protection Regulation (GDPR) compliance deadline has passed, and it now requires every hotel in the world to have guidelines in place that protect European Union (EU) residents' personally identifiable information against security breaches. While a lot has been discussed to help hoteliers become compliant, many are wondering "what comes next?" Dr. Amir Ameri, Data Protection Officer for Beekeeper, a GDPR-compliant developer of a digital workplace app hailed as the "Most Innovative Technology" for 2018 and the "People's Choice" by actual users and buyers, is providing answers to some of hoteliers most frequently asked questions.
GDPR complaints are on the rise. Are you prepared?
The GDPR deadline came and went without major shakeups and without the doomsday scenarios that we all were dreading. Is this all there is, or is it the calm before the storm?
By Michael Toedt, CEO and Founder, dailypoint
GDPR – a blessing in disguise for the hotel industry!
One month ago, it went into effect: the much-discussed and dreaded GDPR. The hectic pace of the last few months has led to a flood of consent emails, the shutdown of entire systems and the loss of millions of advertising contacts. So far, however, there has been no big bang and no major legal issues. The warnings of an upcoming doomsday have not come true. But is this just the calm before the storm? Time will only tell.
By Michael Toedt, CEO and Founder, dailypoint
Rechartered: HTNG's GDPR for Hospitality Workgroup
HTNG has rechartered its GDPR for Hospitality Workgroup to build upon the group's White Paper and Self-Assessment outputs produced in Q1 of 2018. The group's previous work included key considerations, use cases and impacts of the European Union (EU) General Data Protection Regulation (GDPR) in hospitality.
GDPR: Why Hoteliers Should Take the new EU Regulations Very Seriously
New , founder of tech firm Apaleo, said GDPR wasn't taken seriously enough, as had happened with Payment Card Industry (PCI) compliance. "This is a new topic for the industry and very few people understand what it means. There are big risks with that, but the earlier people take it seriously, the better. And I don't see too many hotel groups and hotels which are really taking it very seriously at this point"
By Stuart Pallister, Head of Academic Editorial Content, EHL
Is Your Customer Experience GDPR-Ready? | forbes.com
A huge change is coming to Europe, and most businesses aren't ready.