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Explainer

Market Penetration Index: Using MPI for hotel benchmarking

A busy hotelier has just wrapped up their best August ever - traditionally it has always been a strong month, but this year it’s been non-stop action. Multiple sell-outs, countless rooms turned, and after closing the books, the overworked team is re...

Daniel Foreman
Daniel Foreman
Commercial Strategist at Lighthouse
Lighthouse
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Finance & Accounting
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Market Penetration Index: Using MPI for hotel benchmarking
by Daniel Foreman
23 September 2025LighthouseFinance & Accounting
Lighthouse
What is a Global Distribution System (GDS) in the hospitality industry?
Explainer

What is a Global Distribution System (GDS) in the hospitality industry?

Travelers now book through a variety of channels – direct websites, online travel agencies (OTAs), corporate agents and more – making it crucial for hotels to be everywhere their guests are searching.

Jonathan Gough
Jonathan Gough
Content Team Lead at Lighthouse
Lighthouse
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Sales & Marketing
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Information Technology
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Revenue Management
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Travel Technology
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What is a Global Distribution System (GDS) in the hospitality industry?
by Jonathan Gough
12 September 2025LighthouseSales & Marketing
What is a Global Distribution System (GDS) in the hospitality industry?
What is TRevPAR? Total Revenue Per Available Room explained
Explainer

What is TRevPAR? Total Revenue Per Available Room explained

As a revenue manager, if you focus solely on room income, you risk overlooking valuable contributions from other parts of the property that can significantly boost your bottom line, such as F&B, spa services and paid add-ons.

Jonathan Gough
Jonathan Gough
Content Team Lead at Lighthouse
Lighthouse
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Revenue Management
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Finance & Accounting
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What is TRevPAR? Total Revenue Per Available Room explained
by Jonathan Gough
9 September 2025LighthouseRevenue Management
What is TRevPAR? Total Revenue Per Available Room explained
Explainer

M(aking) C(ontrol) P(ossible): A Practical Guide to What MCP Is (and Why It Matters)

The moment AI agents can plug into the systems your hotel already runs on (PMS, POS, RMS, CRM, etc.), they stop being expensive toys with fancy language models and start behaving like digital coworkers. And let’s be clear on the semantics here: not ...

Henri Roelings
Henri Roelings
Founder, Hospitality Net
Hospitality Net
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Innovation
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Chatbots, Robotics & AI
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M(aking) C(ontrol) P(ossible): A Practical Guide to What MCP Is (and Why It Matters)
by Henri Roelings and Simone Puorto
18 August 2025Hospitality NetInnovation
Hospitality Net
Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams
Explainer

Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams

A guest walks up to the front desk. The receptionist glances at the screen and already knows the guest prefers feather pillows, skipped housekeeping during their last three stays, and charged over $600 in spa and F&B services the last time they were...

Michael Heinze
Michael Heinze
Chief Architect at Shiji Group
Shiji
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Information Technology
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Property Technology
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Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams
by Michael Heinze
12 August 2025ShijiInformation Technology
Too Many Systems, Too Little Time: How Hotels Can Simplify Tech and Empower Teams
Beyond points: Building a customer loyalty strategy that drives direct revenue
Explainer

Beyond points: Building a customer loyalty strategy that drives direct revenue

True hotel customer loyalty reveals itself in moments like this: A guest walks into your lobby after a long day of travel, and your front desk agent greets him by name, Welcome, Mr. Johnson! It’s so nice to have you back for a third visit with us. W...

Karen Stephens
Karen Stephens
Chief Marketing Officer, Revinate
Revinate, Inc.
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Sales & Marketing
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Revenue Management
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CRM & Loyalty
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Digital Marketing
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Beyond points: Building a customer loyalty strategy that drives direct revenue
by Karen Stephens
5 August 2025Revinate, Inc.Sales & Marketing
Beyond points: Building a customer loyalty strategy that drives direct revenue
How Unified Systems Supercharge AI in Modern Hotel Operations
Explainer

How Unified Systems Supercharge AI in Modern Hotel Operations

AI isn’t magic. Rather, it’s pattern recognition at scale. And like any pattern recognition system, its output is only as good as its input. Which is why AI’s promise of personalized experiences, automated service flows, real-time recommendations of...

Steven Hopkinson
Steven Hopkinson
Senior Vice President for Asia Pacific and the Middle East at Shiji Group
Shiji
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Information Technology
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Property Technology
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Chatbots, Robotics & AI
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How Unified Systems Supercharge AI in Modern Hotel Operations
by Steven Hopkinson
30 July 2025ShijiInformation Technology
How Unified Systems Supercharge AI in Modern Hotel Operations