Navigating challenges of AI and maximizing value in the service sector

Artificial intelligence is revolutionizing not only traditional sectors but also reshaping the very essence of hospitality and service industries. The potential for transformation is vast, yet it’s imperative to advance cautiously, striking a delica...

Nicole Hinrichs

Associate Professor of Strategy and Entrepreneurship at EHL Hospitality Business School

EHL

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Chatbots, Robotics & AI

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Opinion

HVS Las Vegas Casino and Hotel Market Outlook 2024

Las Vegas continues to evolve, with billions of dollars being spent on the development of new world-class venues in recent years. In 2023, occupied room nights, as well as total occupancy (83.5%), continued to lag 2019 performance; however, like gam...

Shannon S. Okada

Managing Director of Gaming with HVS

HVS

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Markets & Performance

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Casinos-Gaming

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Opinion

11 essential hospitality skills for career success (& resume tips)

To increase your chances of getting hired in hospitality, it’s important to make sure your resume showcases the skills that are valued by both human recruiters and AI-screening bots. Make sure you highlight these 11 hospitality skills to stand out f...

Frank Giannotti

Lecturer and International Career Coordinator at EHL Passugg

EHL

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Human Resources

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Opinion

Predicting Guest Preferences: An Ensemble Learning Approach in the Hotel Industry

One of the major challenges hotel businesses face today lies in the complex process of figuring out or predicting their customers’ preferences. With more options for guests and higher standards, hotels tend to personalize the experiences based on sp...

Shahinez Guetal

Area Front Office Manager at Marriott International

Marriott

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Sales & Marketing

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Big Data

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Guest Experience

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Opinion

Choosing the right hospitality suite – a changing landscape

Over the last couple of decades, hoteliers have been faced with two main options when upgrading hospitality management software: Acquire new point solutions that address specific challenges or adopt an integrated platform that manages multiple funct...

Joe Vargas

SVP & General Manager, Infor Hospitality

Infor

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Property Technology

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Lodging Industry

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Innovation

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Guest Experience

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Opinion

Mews Unfold 2024: what is it and why should you attend?

Mews Unfold is an annual hospitality technology forum hosted by the team from Mews Hospitality Cloud. It’s a unique event, curated by hoteliers for hoteliers, designed to inspire innovation, provide practical solutions for better hotel operations, a...

Tom Brown

Senior Copywriter at Mews

Mews

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Information Technology

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Events & Conferences

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Travel Technology

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Opinion

On-the-Go and In-the-Know: Why Mobile Procure-to-Pay is the Key to Gaining a Competitive Advantage in Hospitality

Effective procurement departments have a significant positive impact on hotel performance. To endure persistent industry challenges—such as price volatility, tight profit margins, evolving guest preferences, and labour shortages—hoteliers must fine-...

Johannes Vocke

Chief Financial Officer

FutureLog AG

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Finance

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Information Technology

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Lodging Industry

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Innovation

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Opinion

Evolving Past ROAS as the Primary Marketing KPI

Traditionally, Return On Ad Spend (ROAS) has dominated as the primary metric for evaluating the success of marketing initiatives. As we evolve past ROAS, I wanted to get the take from my fellow experts on the HSMAI Marketing Advisory Board. We had a...

Stephanie Sparks Smith

CEO & Digital Matriarch, Cogwheel Marketing

HSMAI

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Sales & Marketing

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Revenue Management

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Digital Marketing

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Opinion

AI or Not? Common Myths about AI In Hospitality Operations

As the hotel technology landscape rapidly evolves, the rise of Artificial Intelligence (AI) stands out as a beacon guiding us toward a more efficient, engaging future. As we navigate the realities of rising wages and the scarcity of skilled labor, m...

Corey McCarthy

Chief Marketing Office (CMO), Unifocus

Unifocus

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Chatbots, Robotics & AI

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Opinion

Beyond the Bottom Line: The Non-Financial Factors You Need in Your ROI Analysis

Return on Investment (ROI) has always been an important indicator of financial success - and for many businesses, the sole indicator. While it’s certainly a vital tool for decision-making and strategic planning, the meaning of ROI is expanding beyon...

Lauren Hall

Founder & CEO at iVvy

iVvy

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Sales & Marketing

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Information Technology

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Opinion Articles

Navigating challenges of AI and maximizing value in the service sector

HVS Las Vegas Casino and Hotel Market Outlook 2024

11 essential hospitality skills for career success (& resume tips)

Predicting Guest Preferences: An Ensemble Learning Approach in the Hotel Industry

Choosing the right hospitality suite – a changing landscape

Mews Unfold 2024: what is it and why should you attend?

On-the-Go and In-the-Know: Why Mobile Procure-to-Pay is the Key to Gaining a Competitive Advantage in Hospitality

Evolving Past ROAS as the Primary Marketing KPI

AI or Not? Common Myths about AI In Hospitality Operations

Beyond the Bottom Line: The Non-Financial Factors You Need in Your ROI Analysis

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