Finance

Demand Generation or Demand Shifting, it depends on who experiences it.

It is hard to argue with billions of dollars spent annually on marketing by the largest OTAs. One could certainly make the case that such a robust amount of travel-related content would spark travel wanderlust from even the most "home-rooted" consumer.  Over the last 2 years we saw an increase in OTA share vs direct or brand bookings. This seems to indicate that while most brands halted or delayed marketing spend as a way to preserve cash, OTA's were able to take advantage and sway a customer to book on their site instead. Certainly, there may be someone who sees an OTA's commercial on their TV or device and is inspired to plan a trip they previously were not considering taking, but in reality, they were likely already in the mindset of traveling and inspired more by the featured destination than the concept itself. A person who was thinking of spending winter in Hawaii may see an ad for a resort in Costa Rica and consider a change of destination, but they were already in the cycle of planning a trip, even if in the earliest of stages.  Or if not a Brand Loyalist, a consumer might see a featured discounted offer from an OTA and perform a search on their site to compare rates, but this does not constitute generating new demand.  A more likely source of organic inspiration in today's purchaser base is social media. As the saying goes, "A Picture is Worth a Thousand Words", and in this case, potentially millions of new travelers.

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Unlocking human potential in revenue management

Unlocking human potential in revenue management is going to be the key to driving growth and success in businesses going forward. For too long we are telling hotels to always look at that cool "artificial intelligence (AI)" and how the human is more of a burden than an uplift. I believe this will change. The future of revenue management is human-led, not AI-led, and businesses need to embrace this shift in order to stay ahead of the curve.

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Why hoteliers should not allow the OTAs to hijack their group business

The question is, should hoteliers allow OTA customers to "trick the system" and allow group bookings by enabling multiple reservations for same stay period by the same customer. The question of group reservations is more important than ever since group demand - both corporate and SMERF - is expected to bounce back in 2023.

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A group booking regulation clause for both the Hotel's and OTA's interest

The reason we qualify a reservation as a "group booking" is because the number of rooms booked requires special booking conditions to be applied by the Hotel, to prevent the risk of incurring massive revenue and profit loss for late cancellations of the bulk of rooms that cannot be replaced to the last minute.

How to avoid the pricing data overload conundrum in hospitality?

Klaus Kohlmayr, Chief Evangelist & Development Officer @ IDeaS estimates that a typical hotel has to make roughly five million pricing decisions every year and that it is not humanly possible for any revenue manager to get every decision right, every day, without the support of an automated system like a Revenue Management System (RMS). Yet, less than 10% of independent hotels have an RMS in place.

Three Recommendations to Avoid Analysis Paralysis

In the next five years, the world will have increased its data from 36 Zettabytes to 163 Zettabytes. How much data is that? If a byte were the size of a grain of rice, 163 zettabytes would fill 163 Pacific Oceans! That's a massive amount of data. The hotel industry is not immune to that deluge, and revenue managers everywhere are faced with the challenge of dealing with it. Here are three recommendations:

Take the best business decision with data stories

In economics, one of the most well-known concepts is the Law of diminishing returns. What the law states is: As an investment in a particular area increases, the rate of profit from that investment, after a certain point, will decrease. Translated in Data analysis, one does not need to have 100% of the information to make the right decision. 

How to avoid analysis paralysis in a data-driven world

More than ever data is available to help shed light in dark corners and to support making high impact decisions. When all goes well revenue managers will feel armed with the right data to check assumptions, gather insights and align teams towards profitable outcomes. With the quantity (and quality) of data sources increasing it can get daunting though. 

Lessons learned in helping hoteliers navigate the world of data and insights

Tipping from data-driven decision-making into analysis paralysis is common, but not unavoidable. As Scott’s original post says, having a strong filter on what NOT to analyse is important. Here are some other lessons we’ve learned in helping hoteliers navigate the world of data and insights.