HOTELbeat Provides Pier South Beach Resort with Improved Guest Response Times, More Efficient Staff Communication and Property Maintenance
HOTELbeat, a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions, has been credited with providing Pier South Beach Resort, a Marriott Autograph Collection hotel, with the ultimate staff communications and task management tool. Implemented shortly after the resort's construction in January 2014, HOTELbeat offers Pier South a Cloud-native and mobile-friendly solution that grants instant, up-to-date and detailed access to the current status of all tasks and issues affecting the property and guests; by assigning tasks according to department and/or employee(s), HOTELbeat also eliminates backlog and the risk of staff oversight. As a fully electronic solution, the system drastically reduces paper waste, while creating a far more efficient form of recordkeeping. Important guest facing issues no longer slip through the cracks or get forgotten. With HOTELbeat's integrated mobile solution, every employee is accountable and guests receive a level of service that exceeds their expectations.