Meet The Lobby Boys
Terence Ronson recounts the early careers of three hotel lobby managers in Hong Kong, none of whom had traditional front office backgrounds when they started.
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Tollbooths on the Token Highway
Stripe's reported $7B acquisition of OpenRouter, combined with its earlier Metronome buy, creates a vertically integrated AI billing stack that makes model routing costs opaque to operators and demands new cost-tracking disciplines for hospitality.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
An Abacus, a One-Cent Note, and Fifty Years of Memory
Terence Ronson reflects on 50-year-old hotel memorabilia from Hong Kong, including a branded one-cent note and an abacus, in a memoir excerpt from The Lobby Boys.
An 800-Room, Five-Star, Often-Overbooked Juggernaut
A nostalgic memoir excerpt from a former Hong Kong Hilton front-of-house team member, recalling life managing an 800-room five-star property in the pre-digital era of the 1970s.
As AI Reshapes Hospitality, Authentic Human Connection Remains the Ultimate Differentiator
The author argues that AI should handle back-office tasks to free hotel staff for authentic guest interactions, positioning human connection as the hardest-to-replicate competitive differentiator.
By Brendan Cronin, Visiting Professor, Les Roches
PATA Mid-Year Update: The Numbers Behind Asia Pacific's Tourism Growth - China’s Volume, Vietnam’s Velocity
PATA and PolyU project Asia Pacific international arrivals to hit 789.2M by 2028, reaching 115.6% of 2019 levels, with Vietnam and Mongolia among the fastest-growing destinations.
PATA and Hong Kong PolyU
Legendary hotelier Horst Schulze inducted into School of Hotel and Tourism Management Gallery of Honour
Horst Schulze, founding member of Ritz-Carlton and founder of Capella Hotel Group, received the SHTM Lifetime Achievement Award and Gallery of Honour induction at Hong Kong PolyU on 5 June 2026.
Hong Kong Strengthens Its Status as Asia's Travel and Hospitality Powerhouse with AHOCA's Asia Hub Launch, Catalysing Deeper Cross-Border Industry Collaboration
AHOCA launched its first regional chapter outside the US in Hong Kong, aiming to connect American Chinese hotel owners with Asian hospitality leaders for cross-border investment and partnerships.
Hong Kong hotel market reaching a strategic inflection point: JLL
JLL analysis identifies $790M in 2025 hotel transactions and $2.2B in conversion-linked deals over five years, with luxury assets outperforming and visitor arrivals forecast to reach 53.8M by 2026.
The American Hotel Owners Charitable Association (AHOCA) Officially Launches Its Asia Chapter in Hong Kong
AHOCA launches its Asia Chapter in Hong Kong on May 26, bringing together US and Asian hotel owners and investors to foster cross-border ownership and capital partnerships.
AHOCA Asia and AHOCA
Mandarin Oriental The Landmark, Hong Kong Unveils Its Next Chapter
Mandarin Oriental The Landmark, Hong Kong will reopen on 1 June 2026, marking the highly anticipated return of one of the city's most loved hotels.
Hong Kong poised to reclaim its position as a leading global tourism destination
WTTC research shows Hong Kong visitor arrivals down 22.9% from 2018 peak, with recommendations to diversify beyond mainland Chinese visitors who comprise 76% of arrivals.
HVS Asia Pacific Hospitality Newsletter - Week Ending 27 March 2026
Regal Oriental Hotel sold at 7.8% discount to valuation for conversion to student housing, while Southside by Ovolo fetched HKD500 million.
Nina Hotel Island South Presents a New Look as an Urban Oasis
Nina Hospitality, the hospitality arm of Chinachem Group, announces the launch of a major renovation at Nina Hotel Island South, which first opened in 2010. The project redefines the property as an urban oasis on Hong Kong Island’s south side, with proximity to all of the island’s attractions, where comfort meets value. Located five minutes from Wong Chuk Hang Station and moments from Ocean Park and Aberdeen, the hotel now presents a transformed lobby alongside 432 newly refreshed guestrooms and Nina Communal, a vibrant communal lounge with bar and pantry facilities designed for families, business travellers and leisure visitors.
Paul Jackson has been appointed as General Manager and Area Vice President Operations at Mandarin Oriental Hong Kong
Mandarin Oriental is pleased to announce the appointment of Paul Jackson as General Manager of Mandarin Oriental, Hong Kong and Area Vice President, Operations, overseeing Mandarin Oriental properties in Hong Kong, Macau, Tokyo, and the upcoming Mandarin Oriental Manila, Makati.
Charles Fisher has been appointed as General Manager at Four Seasons Hotel Hong Kong
Charles Fisher has been appointed General Manager at Four Seasons Hotel Hong Kong. Drawing on more than 20 years of management experience with Four Seasons, he will lead this flagship property in Asia into a new chapter. Intrepid globetrotter, tenacious problem-solver, luxury hospitality aficionado: Charles Fisher wears the various hats of a hotelier with ease.
The New Landmark of Kowloon East: Royal Garden Expands in Tseung Kwan O
Hong Kong's iconic Royal Garden hotel brand is expanding for the first time in 44 years with the opening of The Royal Garden Kowloon East in Tseung Kwan O in January 2026.
Swire Hotels: “Houses, Not Hotels” and the Art of Staying Different
Swire Hotels' managing director discusses the company's 'Houses, not Hotels' philosophy, expansion to 15-18 properties by 2030, and growth in Chinese domestic travel demand.
The Hong Kong Suite: A Celebration of Hong Kong by Island Shangri-La
There is only one Hong Kong Suite because there is only one Hong Kong. A key milestone in Island Shangri-La's multi-year renovation, the hotel proudly announces the launch of Hong Kong Suite. Rising high above the thriving city on the 50th floor, the suite offers sweeping views of Central and Victoria Harbour, giving guests a bird's-eye view of the city's vibrant pace.
Hyatt Announces Plans for First Andaz Hotel in Hong Kong
Hyatt Hotel Corporation (NYSE: H) today announced that a Hyatt affiliate has entered into a management agreement with Wing Tai Properties Limited ("Wing Tai", SEHK stock code: 369) and CSI Properties Limited (SEHK stock code: 497) for the first Andaz branded hotel in Hong Kong. Expected to open in 2027, this new-build hotel will be part of Central Crossing, an iconic mixed-use placemaking project at 118 Wellington Street in Central, Hong Kong, that will also feature premium commercial offices, open green spaces, and the preservation of heritage architecture.