Marco Polo Hongkong Hotel has announced the appointment of Mr Yves Thoma as Resident Manager. He was previously General Manager of the Happy Valley Clubhouse under the Hong Kong Jockey Club for six years.
TSA Solutions, a leading global provider of measurable and sustainable revenue performance enhancing solutions for the hotel industry, has helped Courtyard by Marriott Hong Kong Sha Tin triple its rate of successful guestroom upselling following the implementation of the Front Desk Upselling program. The innovative program is based on a unique combination of skills training, technology and ongoing performance management tools that help hotels generate greater revenues and higher guest satisfaction scores.
Dorsett Tsuen Wan, Hong Kong is situated in the bustling Tsuen Wan district, it takes only 30 minutes' drive to the Hong Kong International Airport and Hong Kong Disneyland; and 8 minutes' walk to the Tai Wo Hau MTR Station. Convenient location as well as complimentary shuttle service, facilitate guests with easy access to Hong Kong's major shopping and dining hubs like Tsim Sha Tsui and Mongkok.
Peter Hildebrand is the General Manager of W Hong Kong. He is an ambitious and driven man, who would not settle for just an ordinary career path. He is from Australia and has spent most of his career in Asia. He has an indepth understanding of the Chinese culture and speaks the language. Perhaps, he understands the Chinese culture better than other Westerners who are living and working in Hong Kong or in the Chinese mainland. Peter likes nontraditional luxury hotels, which explains why he ended up leading the W Hong Kong.
Another feather in their caps for Cosmopolitan Hotel Hong Kong, Cosmo Hotel Hong Kong and Dorsett Mongkok, Hong Kong this year, as they have recently been honoured with Corporate Citizenship Logo Award 2014by the Hong Kong Productivity Council (HKPC). This recognition celebrates the hotels' ongoing outstanding achievements in implementing social responsibility through partnering with various social enterprises.
Dorsett Mongkok, Hong Kong has recently been awarded one of the Top 25 Bargain Hotels in China by the world's most popular travel site – TripAdvisor, in its yearly "2014 TripAdvisor Travellers' Choice" award programme. Earlier on, this hotel in Kowloon has also earned another equally prestigious recognition "Certificate of Excellence" from TripAdvisor for two consecutive years. This recent award is another feather on the hat which has proven the hotel's consistently high service quality and its superior yet affordable accommodation option.
Regal Hotels, one of the largest hotel operators in Hong Kong, recently announced the launch of its brand new global advertising campaign, STAY REGAL. The STAY REGAL advertisement features a chic and elegant lady who depicts as someone deserves to be treated like royalty, providing an emotional link to like–minded customers.
Computer-based training (CBT) could soon become prevalent in the hotel industry write Dr Eric Chan of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author in a recently published research paper. Drawing on the results of an undergraduate survey conducted in Hong Kong, the researchers show that hospitality and tourism students – the potential hoteliers of tomorrow – perceive CBT not only as an effective method but also one that is compatible with the training needs of hotel employees. Most of the students they surveyed regarded CBT as user-friendly, and noted that they would be confident in being subjected to it. They also indicated their intention to use it in the future. This, argue the researchers, indicates the viability of the method as an industry-wide practice that could be used in conjunction with traditional face-to-face training methods.
What's more tempting than a luxurious treat at a refined Executive Suite overlooking spectacular city views and the greenery of racecourse while holidaying in Hong Kong? For the first time ever, Cosmopolitan Hotel is making its Executive Suite a wallet-friendly option for every discerning guest with a swooping 50% off, starting from a mere HK$1,800* up after discount, at any given time from now till July 31, 2014. Ultimate comfort, convenience and absolute value-for-money are the name of the game. This limited-time offer is exclusively available on hotel official website www.cosmopolitanhotel.com.hk only.
Hotel ICON was among the honourees at the prestigious United Nation’s World Tourism Organisation (UNWTO) Awards for Excellence and Innovation in Tourism 2013, an annual event acknowledging tourism leaders from around the world.
Eric has a wealth of experience, built up over the 25 years he has worked in the hospitality industry. Eric is presently the General Manager for Silka Far East, Hong Kong and will take on a dual-role as General Manager for Dorsett Tsuen Wan as well.
Henry will assume a dual role in his function for Dorsett Tsuen Wan and Silka Far East Hotel, Hong Kong.
Ms. Wong brings to her new role over 20 years experience in the hospitality and travel industries. Prior to joining Eaton House, she has held several senior positions in Regal Kowloon Hotel Hong Kong, Island Pacific Hotel Hong Kong, China Truth Holiday Ltd, and was most recently the Front Office Manager of Novotel Hong Kong Nathan Road.
Gordon Coutts joins Swiss-Belhotel International as group operations director and operations assistant to the president. He will work out of the company’s corporate head office in Hong Kong. Mr Coutts, with 30 years of senior hospitality management experience in China, Australia and Thailand, will manage operations and development in New Zealand, Australia, as well as in Vietnam, Malaysia and the Middle East.
Stephane Masse has been appointed general manager of Le Meridien Cyberport, Hong Kong. Masse brings 30 years of experience to the role, having worked in nine countries. Most recently, he spent three years as general manager of the Sheraton Guilin Hotel in southern China.
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University is preparing students for leadership positions in their chosen careers by offering the cutting-edge Doctor of Philosophy (Ph.D.) in Hotel and Tourism Management programme and the world's first professional Doctor of Hotel and Tourism Management (D.HTM) degree.
Hotel location has a significant effect on how tourists move around a destination, according to a research paper published by Professor Bob McKercher of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, graduate student Erica Ng and two co-authors. Using data collected in Hong Kong from global positioning system (GPS) loggers, the researchers show that "hotel location has a profound impact on tourist movements". The tourists tracked spent most of their time "in the immediate vicinity of the hotel", which has significant implications for tourism industry stakeholders.
Soon guests staying at the iclub by Regal Sheung Wan Hotel in Hong Kong will be unlocking their room doors via their personal smartphones and standard mobile devices. When the new select-service hotel from Regal Hotels International opens its doors in early 2014, all guestrooms will be equipped with Kaba Saflok RT™ RFID locks with Mobile Key by OpenWays built in. Regal's "iclub Mobile Key Check-in" powered by the Mobile Key by OpenWays is the first direct-to-room front desk bypass service to be offered in Hong Kong and distributed by DOCOMO InterTouch, OpenWays strategic reseller partner in the Asia-Pacific region.
A United Nations World Tourism Organisation (UNWTO) Knowledge Network Symposium and a UNWTO TedQual Information Seminar will be held on 16-17 November 2013 at the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University.
Sir Peter Blake a leading figure in the art world, and often referred to as the 'Godfather of British Pop Art', has been commissioned by Mandarin Oriental Hotel Group to create a collage that commemorates 50 Fantastic Years of hospitality, which began with the opening of Mandarin Oriental, Hong Kong in 1963.