He built it into the second-largest boutique hotel brand in America (52 properties, now part of Hyatt), wrote the bestseller Peak , and tripled the company through the dot-com bust while 70% of his hotels ... One line has been rattling around my head ever since: "In the era of AI, knowledge has become a commodity — and wisdom has become the scarcity."
AI Is Driving Demand – And Raising New Questions At NYU, some hotel leaders pointed to AI-driven investment as a contributor to economic growth and travel demand. That's not difficult to see. ... Many of those workers are staying in hotels, particularly in secondary and tertiary markets. In some places, AI is already creating measurable hotel demand.
A U.S. luxury hotel group using RobosizeME automation surpassed 3,000 hours saved per month across finance, reconciliation, and back-office functions, exceeding its 600-hour target by 5x. ... Wilmington, Delaware – RobosizeME , a leading provider of AI-enabled workflow automation solutions tailored to hotel groups, today announced that a luxury-focused U.S. hotel group has surpassed 3,000
Timeshare resorts average 80.0% occupancy, as compared to the 62.3% national average hotel occupancy rate in 2025. ... departments is necessary for success in any AI implementation.
Colliers' 2026 outlook projects flat U.S. hotel occupancy at 64.1%, modest ADR growth of 1.35%, FIFA World Cup demand boosts, and accelerating AI adoption across operations and revenue management. ... A few key takeaways include: The 2026 FIFA World Cup is expected to drive higher hotel demand and revenue across host markets, creating a temporary boost in occupancy and rates.
The Boca Raton's CEO explains how dividing a 1,000-room resort into five distinct hotels achieved Forbes Five-Star status and 20% ADR growth. Luxury hospitality tends to come in small packages. ... I had to figure this out in a hurry.
Highgate will take over management of the 909-room Lotte New York Palace Hotel in June 2026, anchoring a broader partnership covering hotel operations, global distribution, AI technology, and talent exchange ... Signiel Seoul, located in the landmark Lotte World Tower, is widely regarded as one of the leading luxury hotels in Asia, and Lotte Hotels & Resorts holds among the strongest commercial positions in the
AI anxiety in the absence of AI agency: 52% of workers feel anxious about AI’s impact on their jobs, while 55% expect employers to provide AI tools, skills and workplace training, creating an AI skills ... From AI Anxiety to AI Agency: Success around AI transformation will be found by providing training and support, enabled by shifting from anxiety to curiosity, with humans not only in the loop, but firmly
operational excellence, best practices in implementing AI-powered technology, and experiential demand drivers. ... Featured speakers on the Visionary Stage, hosting top industry leaders, include: Chris Nassetta, President & CEO, Hilton, in conversation on leading a global hotel company through unprecedented industry
Kasa , the leading hotel and apart-hotel brand and manager for the modern traveler, today announced its entry into Boston with the opening of Kasa Boston at Fenway. ... Launched in partnership with Samuels & Associates, the property marks Kasa's debut in Boston, bringing its proven hospitality operating platform to one of the most high-demand, under-supplied cities in
Actabl engineers work hand in hand with a hotel company's team to build custom solutions on the data Actabl already manages, from advanced analytics to AI-powered workflows. ... Actabl is opening up the program to hotel owners and managers interested in working together to build the AI foundation and AI solutions unique to their businesses.
Hotels deploying AIVA report: Up to 85 percent of guest inquiries handled autonomously Up to 80 percent call offload with up to 50 percent reduction in support costs 30 percent reduction in telecommunications ... What matters is whether the technology delivers meaningful results in a live hotel environment. The Proper Hotel demonstrates what’s possible when AI is purpose-built for hospitality.
of each traveler segment. 8 Key Takeaways AI adoption in travel planning is real but not yet dominant. ... They are comfortable with AI for rapid, fact-based research and back-end logistics, but strongly prefer human advisors for the final orchestration of complex trips—making AI most effective in this segment
Sirma Group Holding (Sirma) , a European technology group specializing in enterprise digital transformation and AI, will bring its hospitality expertise and enterprise AI vision to HITEC 2026 in San Antonio ... , where the company will engage hotel leaders in conversations around the future of operational intelligence, connected ecosystems, and real-world AI adoption in hospitality.
hotels to operate effectively in the AI-driven travel landscape. ... At Kismet, our focus is on helping hotels become discoverable and transactable in the AI era.
Suzanne Neufang, CEO, GBTA Artificial Intelligence: Strong Interest by Travel Programs But Slower Uptake AI is emerging as a key driver of change in business travel, even as adoption remains in its early ... While 58% of travel buyers say AI has had little or no impact on their programs to date, interest in AI-driven capabilities is widespread.
In this episode of Hotel Moment, Karen Stephens , Chief Marketing Officer of Revinate, and Bailey Yeats , Marketing Manager at Revinate, break down the biggest insights, customer conversations, and AI ... Tune in to discover why the hotels that win won’t just adopt AI faster, they’ll build the clean data foundation that makes AI actually work.
FPG's CheckMax uses AI coaching and e-learning to train hotel restaurant servers in suggestive selling, targeting 5–15% revenue-per-guest increases with integrations for Oracle Micros, Toast, and Square ... Frontline Performance Group (FPG), the global leader in driving incremental revenue, has launched CheckMax, performance enhancement software with AI-powered insights, to maximize check averages, potentially
President and CEO Patrick Pacious In addition to sharing milestones and the key areas Choice Hotels is investing in across its system, the company also awarded and celebrated top-performing hotels and ... Ash Sangani and Giri Hotels (Premier Developer Award): Ash brings more than 25 years of experience in hotel ownership.
"The pace of change in hospitality technology, especially AI, is accelerating rapidly. ... | Enterprise AI, Data Security, Responsible AI Harry Laplanche , Head of Global AI Strategy and Transformation, Panasonic | Enterprise AI Transformation Registration The 2026 Boutique Hotel Investment