At Revinate’s user conference this year in Phoenix, that single question set the tone for one of the biggest conversations happening in hospitality right now: What happens when AI changes how guests discover ... Tune in to discover why the hotels that win won’t just adopt AI faster, they’ll build the clean data foundation that makes AI actually work.
Looking ahead, we're investing to continue to lead in the next era of AI-led travel discovery and booking, while strengthening guest trust and loyalty across our brands. ... record—a Sleep Inn—in 2003.
Beyond Ads: A smarter, connected guest experience Each HCN Tablet replaces multiple in-room devices—phone, TV remote, clock, and radio—while integrating smart room controls, AI-driven concierge functions ... , and interactive features such as: Direct in-room messaging and marketing Hotel and restaurant delivery options AI itinerary planning Interactive city guides and event listings Local retail and entertainment
More disruptively, AI platforms are reshaping how travelers plan trips and seek lodging accommodations. ... Unlike traditional website Search Engine Optimization (SEO), AI search optimization requires hotels to structure information in ways that can be easily processed by AI systems.
Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com ... And of course we know that obviously AI is going to be huge, agentic AI — yes, of course you’re going to talk to bots for repetitive questions — but we’re seeing a real bifurcation with that luxury traveler
“As travelers increasingly shift from traditional search to AI-powered, conversational discovery, hotels must ensure their systems are structured to be visible and bookable within those environments,” ... “Emerging AI-driven distribution models have the potential to help hotels connect with guests earlier in their decision-making process and convert that demand directly.”
Opening 20 ECHO Suites hotels in such a short time—including our latest opening in Bozeman, in the heart of Montana's Big Sky Country—speaks to the brand's momentum and strong developer confidence. ... AI-driven tools such as Wyndham Connect.
“A fundamental shift is underway in how travelers discover and evaluate hotels, and much of it is happening beyond the reach of traditional analytics,” said Brad Brewer, Founder and Chief AI Officer of ... A new layer has emerged and it’s one where AI systems access, interpret, and evaluate hotel information in real time.
The presentation will examine the evolution of the $12 trillion global travel economy, the increasing role of generative AI in consumer decision-making, and how brands can engage travelers along a newly ... Own the Most Valuable Square Foot in the Hotel Room HCN operates the world’s largest network of in-room guest tablets, creating a direct digital gateway to travelers when they are most relaxed, receptive
The renovation is expected to be completed in late summer 2026. ... WET Deck, Arizona’s only chilled pool, and AWAY® Spa, home to the state’s first AI-powered Aescape massage experience.
Based on a survey of more than 4,500 U.S. adults, Portrait of American Travelers ™ remains the travel industry’s longest-running and most-trusted examination of leisure travel behavior in America. ... The study found that two-thirds (67%) of U.S. travelers expect to take a trip in the next six months, while more than half (56%) plan to spend more on travel than they have in the past two years, reinforcing
Stephanie Smith of Cogwheel recently joined an incredible panel at the Female Founders in Hospitality Summit in New York , moderated by Saadiq Rodgers-King, an AI Transformation Consultant , alongside ... Kim spoke to the lessons learned from building a consumer travel platform and evolving it into an AI-powered B2B product.
Your future guests are finding you through newsletters, travel media, and AI-driven platforms like ChatGPT or Google’s search overviews. ... In our ultra-connected, time-starved society, travelers are no longer looking for constant stimulation; they are desperately seeking to slow down, disconnect, and find a “sensorial reset”.
InterContinental Seattle's Les Clefs d'Or concierge explains how human judgment and relationships remain essential in luxury hospitality despite AI advancement. ... And in that sense, AI may actually make concierges more valuable, not less.
of the top hoteliers of my generation, many of whom even today work in top positions. ... Maybe the pilot light is on all the time, but when these leaders entered the building, they dialed up the hospitality vibe and shared it during every encounter, be it in the back corridors or in the front
Nearly two-thirds of planners (63%) cite travel costs to host destinations as a key concern in the next 12 months. Among attendees, event cost is the primary barrier to participation at 43%. ... Among attendees, 83% have participated in in-person events in the past, and 61% prefer them over hybrid or virtual formats.
GBTA-ALTOUR study of 168 travel managers reveals 32% report stricter policies today, with 64% interested in AI-generated policy explainers to improve compliance. ... Travel policies are evolving in a way that reflects today’s realities and responsible travel decisions.
The launch reflects a broader shift in travel discovery and booking behavior. ... “Hotels should win in the AI era by keeping control of their inventory, pricing, and guest relationships.
NYU SPS and BCG analysis finds 37% of travelers already use AI large language models embedded in online travel sites to plan and book trips Online Travel Agency (OTA) commissions remain steep at 15%-30% ... Only 2.9% of full-time employees in travel and tourism possess AI skills, compared with 21% in tech and media, although AI-skilled hospitality roles are growing nearly 5% year over year.
January 2026 marked the first US hotel RevPAR growth in 10 months, driven by specific events in Minneapolis and Miami rather than broad recovery. ... Read the data → Business Travel Returned to 2019 Levels International travel grew 4% in 2025 with South America leading at 11% growth.