A Delphi-inspired study drawing on 40 years of scholarship and 22 senior executive interviews proposes a 30-skill configurational framework for hospitality leadership in an AI-driven environment.
A CDR World Panel opinion piece argues hospitality leaders must deliberately build cultures that elevate human potential as AI absorbs transactional tasks, citing IKEA's reskilling model as a benchmark.
A joint UN Tourism and ITF report reveals women hold just 6% of pilot roles and 3% of land transport jobs, prompting a three-year action plan to address structural and legal barriers.
HSMAI Europe President Ingunn Hofseth reflects on lessons from mentor Mike Leven, arguing that culture and people-first leadership are the foundation of lasting business success.
The author argues that leaders who understand frontline operational realities, not just guest metrics, drive stronger service consistency, employee retention, and long-term guest loyalty.
EHL's Dr Sowon Kim uses AI-powered role-play avatars to train hospitality leaders in high-stakes interpersonal skills, and discusses loneliness, empathy, and her Women in Leadership programme.
The Boca Raton's CEO explains how dividing a 1,000-room resort into five distinct hotels achieved Forbes Five-Star status and 20% ADR growth.
Leaders often mistake agreement in meetings for understanding, creating gaps between what's communicated and what teams actually execute.
WTTC gathered former presidents, ministers and industry CEOs aboard Crystal Serenity for unprecedented leadership summit focused on accelerating global tourism recovery through enhanced public-private collaboration.
The author argues that advanced education in hospitality management provides women with strategic frameworks and opportunities to overcome structural barriers to leadership advancement.
Newport Hospitality Group's annual leadership retreat in Myrtle Beach focused on their "Living Hospitality" philosophy, emphasizing empathy and authentic service while recognizing top performers across their portfolio.
Using painting metaphors, the author explores how hospitality professionals can approach new opportunities with strategic planning and creative execution.
Applications open until June 15, 2026, with the winner receiving board seat, PTM sponsorship, and global mentorship opportunities.
The author outlines a five-step framework for leaders to replace failed New Year's resolutions with actionable business plans that drive measurable results.
The AHLA Foundation's annual women's leadership event drew 1,000 hospitality professionals to Atlanta, featuring 50+ speakers and 20 breakout sessions focused on advancing women in executive roles.
What sport and hospitality have always had in common: it's never about the stadium or the hotel, it's about the team.
AAHOA partnered with Travel Portland to support women's career advancement through networking and mentorship opportunities at a dedicated forum.
EHL event brought together students and executives to explore which leadership qualities must remain human as AI advances in hospitality.
Amanda Voss takes over from Lori Kiel to lead the Foundation's workforce development initiatives, with plans to expand certification programs and talent research.
Case study shows how repositioning a GM role as a transformation opportunity and using targeted outreach instead of job postings led to successful hire within five weeks.