Why belonging is the new hotel amenity
The July's founder argues that culture-driven hiring and human connection now matter more than traditional amenities in creating guest loyalty.
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Meet the HSMAI Europe Board of Directors
The board includes executives from major hotel groups like Hilton, Accor, Radisson, and Wyndham, plus technology and service providers across EMEA.
The Amadeus data in action series: Occupancy data
Amadeus introduces forward-looking occupancy data to help hotels anticipate demand up to a year ahead, using 2026 World Cup data to show untapped revenue opportunities.
Hotels Lose Up to 2% of OTA Revenue Monthly. RobosizeME’s New Automation Addresses That Leakage
RobosizeME's automation replaces 30-minute daily manual processes per OTA with continuous monitoring to recover lost revenue.
Unlocking Value Across the Guest Journey: Why Hotels Need to Think Beyond the Room
Duve's ebook reveals custom services account for 44.3% of upsell purchases, with 72% of guest messages occurring before arrival.
By Lena Young, Sr. Marketing Manager, Duve
2026 Hospitality Benchmark Report: The voice channel playbook | a Revinate webinar
Revinate webinar explores how hotels can optimize phone booking conversion rates and track voice channel metrics to maximize revenue from high-intent callers.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
What does it actually take to get your hotel on ChatGPT?
Connect AI enables hotels to appear in ChatGPT search results with direct booking links, bypassing OTA commissions through automated data structuring.
By Paige Lopez, Content marketer, Lighthouse
Hospitality Asset Managers Association (HAMA) Shares Spring 2026 Conference Industry Outlook Survey Results
HAMA's survey of 86 asset managers shows 60% expect to exceed RevPAR budgets in 2026, with 90% planning renovations and recession fears continuing to decline.
Wyndham Launches Native ChatGPT App
The app makes Wyndham the first major economy/midscale franchisor with native ChatGPT integration, part of $450M+ in tech investments.
Agilysys Unveils Over 30 New AI-Powered Features and Software Modules at INSPIRE Technology User Conference 2026
The software provider launched AI features for conversational booking, guest insights, and revenue optimization with early customer deployments starting within 90 days.
LodgIQ Releases Practical RMS Selection Guide to Help Independent Hotels Navigate a Complex Tech Landscape
LodgIQ's free guide, based on insights from 100+ hoteliers, offers evaluation framework and tools for RMS selection, citing 15-20% RevPAR gains.
Interactive Diagram: AI-Driven Hotel Distribution
The AI Hospitality Alliance's diagram maps how AI transforms hotel booking from fragmented search to coordinated ecosystems across demand, orchestration, and supply layers.
By Ira Vouk, Hospitality Tech and AI Consultant, Hospitality 2.0 Consulting
Revenue management is not what you think it is anymore. Is it time to break up?
Traditional revenue management assumes control over pricing and distribution, but OTAs and AI algorithms now determine visibility and customer consideration sets.
By Fabian Bartnick, Founder, Infinito
Duetto Appoints Michael Schäffner as Chief Sales Officer to Scale Global Growth and Redefine Commercial Performance
Schäffner moves from SVP to CSO to lead global expansion of Duetto's Revenue Profit Operating System across hotel brands and casino resorts.
Your data isn’t wrong. Your constellation is.
Revenue managers interpret identical data differently based on personal filters and context, making decision-making more subjective than objective.
By Fabian Bartnick, Founder, Infinito
roomangel and SITA EGYPT Partner to Deploy hive Across MENA
The partnership brings roomangel's AI-powered hive platform to MENA hotels, unifying fragmented systems into a single intelligence layer with a pay-per-booking model.
Fewer staff, higher expectations, and the redesign of hotel F&B in Europe
A 10% workforce shortage across European hotels is driving adoption of mobile POS systems to maintain F&B service standards with fewer staff.
Rethinking the playbook: how one hotelier cut services, and won profit
Dorchester hotel owner Tudor Hopkins increased operating profits from 8% to 26% by eliminating F&B services and reducing OTA bookings from 60% to 25%.
STAY launches AI Concierge: real-time guest assistance that turns conversations into revenue
Analysis of 1,712 conversations shows 17% of guest inquiries receive no response, with 27% taking over an hour to answer.
My Take on Skift's The Squeeze: Inside the Crisis Crushing America's Hotel Owners
Author argues Skift's portrayal of hotel brands as villains is wrong, claiming the real squeeze comes from multiple cost layers including software, OTAs, and uncontrollable expenses beyond franchise fees.
By Sloan Dean, CEO Emeritus, Not Done with Sloan Dean