AI Is Driving Demand – And Raising New Questions At NYU, some hotel leaders pointed to AI-driven investment as a contributor to economic growth and travel demand. That's not difficult to see. ... Many of those workers are staying in hotels, particularly in secondary and tertiary markets. In some places, AI is already creating measurable hotel demand.
Booking Holdings and Airbnb are not waiting to see how AI reshapes travel; they are each funding it directly. ... Booking Holdings and Airbnb are each backing separate AI travel ventures as hedges against the scenario where agentic assistants erode their OTA storefronts.
Travel and tourism, he noted, tend to grow about twice as fast as GDP in most of the world, and the sector is always among the first into a downturn and the first out. ... Today someone from the smallest village in India or Bangladesh can rise to run the best luxury hotels in Dubai or Saudi Arabia.
Hafner tied the impairment to changes in how Google handles search, which is a careful way of saying the comparison-and-filter storefront that built Kayak is eroding under AI-driven answers. ... The bet they are both placing The bet was never about whether AI matters. Every org chart in travel already concedes that much. The live question is narrower and harder.
It measures how a traveler discovers, evaluates, and chooses a hotel in the first place, and that clock is moving in a way that has nothing to do with how smoothly your building runs. ... What should a hotel invest in first when it comes to AI? The foundation before the applications.
Wilmington, Delaware – RobosizeME , a leading provider of AI-enabled workflow automation solutions tailored to hotel groups, today announced that a luxury-focused U.S. hotel group has surpassed 3,000 ... The automation deployment includes solutions supporting commission reconciliation with travel agencies and online travel agencies, complimentary room management, travel partner billing, purchase order
departments is necessary for success in any AI implementation. ... Hilton Grand Vacations acquired Bluegreen Vacations in January 2024 and Diamond Resorts International in August 2021 Marriott Vacations Worldwide acquired Welk Resorts in January 2021 Travel + Leisure
travel technology to help guide the Alliance’s mission of advancing responsible AI adoption and preparing the hospitality industry for one of the most significant technology shifts in decades. ... Aimbridge Hospitality I am a big believer in all the ways AI will transform our industry.
GBTA confirmed U.S. business travel reached a record $538.5 billion in 2024. ... Business Travel Hit a Record $538 Billion in 2024 GBTA's comprehensive economic impact study finds U.S. business travel spending reached $538.5 billion in 2024 , supporting 6.7 million jobs and contributing
Hotel rates are expected to remain largely flat as competition and price-sensitive travelers drive selective discounts, with modest growth of 1.35% signaling a gradual, disciplined recovery in pricing ... AI adoption is accelerating in hospitality, improving operations, guest services and revenue management, with venture capital investment fueling innovation and broader implementation.
EHL trains students in human competencies that travel well, into retail, luxury, wellbeing, private banking, even management consulting, any field where the human-to-human relationship matters. ... Prove it Monti's instinct for measurement extends to the biggest claim in the room. The story everyone tells is that AI will free staff from routine work and give them more time with guests.
Alternatively, there is little-to-no price resistance in luxury travel, which has contributed to substantial RevPAR growth despite the macroeconomic dynamics. ... Lastly, AI will increasingly become a tool for consumers’ hotel and information searches by enhancing the search for experiential travel.
milestone in the evolution of the June ecosystem. ... Guests will experience a fully digital and frictionless journey – from booking and WhatsApp-based check-in to AI-powered concierge services and smart in-room functionalities.
I had to figure this out in a hurry. ... In a more common example, if someone breaks a heel on their way out, we can fix it right in the building. If a guest’s kid is getting a little cranky (I know your kid wouldn’t!)
Another day, another AI post in hospitality. I know. I know. ... Instead, AI systems appear to favor authentic, verifiable information, unique operational details, original photography, and genuine guest sentiment. In other words, the same things travelers trust.
Viewpoint: The Best Sustainability Resources in the Age of AI The World Panel turns to a practical question: as AI reshapes how information is found and synthesised, which sustainability resources are ... AI adoption in hospitality is largely superficial, argues veteran hotelier Ian Wilson.
Highgate will take over management of the 909-room Lotte New York Palace Hotel in June 2026, anchoring a broader partnership covering hotel operations, global distribution, AI technology, and talent exchange ... Both firms believe this is a structurally underexploited opportunity in global hospitality and intend to address it together. Technology and AI in hospitality.
From becoming the source of truth for AI platforms to building data foundations that drive visibility, they unpack what it takes to stand out in an AI-first world. ... We never want to create a more challenging experience for guests, whether it’s AI voice, AI chat. And certainly AI personalization is an area that we see potential in as well.
Additional challenges include uneven digital transformation and AI adoption, labour shortages, investment constraints, environmental pressures, and growing tensions between travellers and local communities ... SMEs also play an important role, and WTTC’s ‘Together in Travel initiative’ currently engages more than 4,000 SME’s that work with WTTC.
IHG has launched an IHG app in ChatGPT, and will soon add AI-powered conversational search within IHG.com and the IHG One Rewards app. ... experience, boosting hotel performance and advancing corporate innovation. * Source: Phocuswright research - The AI Surge: Travel's Fastest Behavioral Shift in a Decade