A hotel operations veteran argues hoteliers should focus less on AI tools and more on clean data, open integrations, and AI discoverability before demand-side shifts erode visibility.
Coral Sea Hotels Group deploys Shiji's Daylight PMS across seven properties in Papua New Guinea, integrating with SiteMinder, Duetto, and Amadeus iHotelier for unified guest profiles and operational efficiency.
Dr. Aradhana Khowala, CEO of Aptamind Partners, challenges the hospitality industry to move beyond sustainability theatre, arguing regeneration requires measurable outcomes, community benefit, and a systemic redesign, not new vocabulary.
Sleepcation, a trend placing rest and recovery at the center of travel, is gaining traction as operators explore practical changes like acoustics, lighting, and bedding to meet evolving guest wellness expectations.
Explora Journeys President Anna Nash discusses reframing ocean travel as a floating luxury hotel experience, with 30% first-time sailors and a fleet growing to six ships by 2028.
Hoteza argues that fragmented point solutions limit hotel performance, and that a unified guest journey platform connecting check-in, in-room entertainment, AI messaging, and upselling can lift RevPAR by 12% and ancillary revenue by 30%.
EHL Next CEO Andrea Monti argues hospitality over-relies on ADR and RevPAR, calls for impact metrics covering workforce and community value, and challenges the industry to prove AI actually frees staff time.
The Boca Raton's CEO explains how dividing a 1,000-room resort into five distinct hotels achieved Forbes Five-Star status and 20% ADR growth.
GCSTIMES textile-based key cards embed RFID chips into structured embroidery, letting hotels use regional motifs, indigenous patterns, and artisan techniques as a guest touchpoint for cultural storytelling.
Practical guide for branded hotel teams on using organic social media to document the arrival experience with simple mobile video content, helping future guests visualize their stay before booking.
Mews CEO Matt Welle outlines how cloud-native PMS, mobile housekeeping apps, online check-in, and lobby kiosks can eliminate front desk queues while adding measurable ancillary revenue.
Maria Haggo, brain health strategist and ex-hotelier, argues that staff burnout and dysregulated nervous systems directly undermine guest experience, and that psychological safety is a practical fix.
Drawing on interviews with 38 leaders across 13 countries, the author argues hotels must build a hospitality strategy first and use technology to enable it, not the reverse.
Three universal CX principles for leaders: treat service as a company-wide philosophy, train all staff on their role in the experience, and actively map and manage every customer touchpoint.
Payments have evolved from a back-office function to core hotel infrastructure, with integrated systems now essential for operational efficiency, security, and meeting guest expectations across every touchpoint.
The Hospitality Show, produced by Questex and AHLA, returns November 2–4, 2026 at Miami Beach Convention Center with speakers from Hilton, Accor, and Davidson Hospitality Group.
IHG launched a ChatGPT app enabling search across 7,000+ hotels with real-time pricing and availability, and will add conversational AI search to IHG.com and its One Rewards app.
Accor launches its 15th TakeOff! Challenge, inviting students globally to design innovative guest experience solutions focused on first impressions, welcome, and housekeeping standards.
TRYBE's spa and leisure management platform integrates with Infor's PMS to centralize guest profiles, reduce manual processes, and connect room, spa, and activity charges across hotels and resorts.
The article argues that deploying networks of specialized AI agents across scheduling, pricing, maintenance, and guest services could lift hotel GOP margins by 19–25%, offering a structural edge for early movers.