Future competitiveness in hospitality technology will increasingly depend less on feature velocity and more on cybersecurity maturity, AI governance, operational resilience, explainability, transparency ... Long-term priorities (36–60 months) Adopt hospitality-specific AI operating models. Build a trusted, governed AI brand.
What to Look for in a Hospitality Work Chat App Not every team communication tool is built for the realities of hospitality. ... It's a strong enterprise option but a difficult fit for fast-moving hospitality environments. Best for: Large hotel groups already fully invested in Microsoft 365. 4.
In other words, the next challenge for Vision 2030 hospitality is not visibility. It is demand execution. This is where much of the current AI conversation in hotels is still too narrow. ... That is the AI transformation Saudi hospitality actually needs.
Accor Deputy CEO Jean-Jacques Morin, speaking at EHL HumanX in Lausanne, argues that human relationships trump data in hospitality and that AI should augment, not replace, the people behind the brand. ... That, in his view, is why hospitality will be among the industries least reshaped by AI, far less than programming or law.
The most accurate forecaster in hospitality is back as our first-ever repeat guest on NOT DONE . ... Ryan personally called the 15 biggest operators in the country to figure out why. None of them had it coming — it wasn't in the bookings, then "poof, it all showed up."
Pricepoint secured $6.6M in seed funding led by Brightspark Ventures to scale its AI-native hotel pricing platform, which automates rate execution in real time rather than generating manual recommendations ... While many hospitality technology platforms have recently repositioned themselves as “AI-powered,” Pricepoint has built its intelligence around AI since day one.
When an AI agent completes a hotel reservation autonomously , the decision about which property, which rate, and which channel is embedded in the agent's logic, not made by the traveler in the moment. ... Accor Deputy CEO Jean-Jacques Morin argued that human relationships ultimately outperform data in hospitality, and that AI's role is to augment the people behind the brand, not replace them.
Two-thirds (66%) of LGBTQ+ travelers used AI to plan a trip in the last year, with 43% trusting AI to provide objective, non-judgmental travel advice regarding their identity. 39% believe AI is efficient ... The program has been created by independent third-party experts in inclusive hospitality and has been completed by more than 142,000 Travel Proud partners all over the world.
As AI assistants reshape how travelers research hotels, most properties lack tools to track whether or how they appear in AI responses, ceding bookings and brand narrative to OTAs. ... Booking.com and Expedia have already established a strong presence in AI platforms.
“I’m honored to represent HotelRunner in discussions that influence the future of our industry. ... Looking ahead, HotelRunner also continues to advance its strategic roadmap, with a strong focus on delivering key initiatives around AI and autonomous systems that will further transform how hospitality
Most hotels are losing without even realizing they’re in the game. The biggest shift happening in hospitality sales isn’t about better CRMs, prettier proposals, or more outbound prospecting. ... AI does. Or more accurately, AI surfaces the hotels that bothered to publish the information in the first place. That’s the shift hospitality sales teams need to understand.
A pioneer in hotel technology, Asif has been at the forefront of hospitality innovation for more than a decade. ... Since the win in Riyadh last year, Intello AI has participated in FHS World and FHS Africa where it signed its first major customer through a partnership with City Blue Hotels.
That is precisely why a strong fact base is so critical in hospitality tech. ... Product Lifecycle in Hospitality Tech Product management in hospitality tech requires a high level of flexibility, as the right approach often depends on where a product sits in its lifecycle and how it
the 1930s, but it feels more relevant than ever as AI turbocharges automation. ... In the sales office, where auto-response features of CRMs provide an initial, prompt reply, have salespeople reach out personally to create relationships.
Powered by embodied AI and multi-robot collaboration, the project represents one of the industry's most comprehensive deployments of robotics in a real-world hospitality environment. ... Ltd will implement the project in multiple phases, progressively introducing advanced robotics and AI capabilities to create a new global benchmark where hospitality, tourism, and intelligent automation
or break hospitality investments. ... In this eye-opening conversation, Stephen reveals his unique framework for analyzing hotel stocks—rooted in the timeless principles from Graham and Dodd—and how it adapts to today's rapidly evolving landscape
In plain terms, it is the part that lets the different tools share a common understanding of what a guest, a reservation or a room actually is, so the AI features can act with the right context rather ... The detail is in the joint press release . Running through all of it is the same idea: AI is built into each layer rather than bolted on afterwards.
ampliphi's AI-powered RMS now integrates directly with Stayntouch PMS, pushing automated rate updates in real time and saving independent and mid-market hotels 6+ hours per week in manual pricing work. ... Stayntouch has built one of the most respected PMS platforms in hospitality, and their customers expect best-in-class technology across their stack.
Stop thinking in jobs. Start thinking in tasks Every hospitality role is really a bundle of tasks. ... ” In hospitality, this lands on the front line.
BluIP today announced AIVA 3, the latest generation of its hospitality AI guest experience platform. ... What matters is whether the technology delivers meaningful results in a live hotel environment. The Proper Hotel demonstrates what’s possible when AI is purpose-built for hospitality.