That gap represents millions of dollars in unrealized gratuities across the hospitality industry. For valet attendants, the impact can be significant. ... Mobile check-in. Mobile keys. Digital concierge platforms. AI-powered guest messaging. Contactless payments.
In a recent Hospitality Net interview at HITEC 2026, Natalie Kimball, VP of Strategic Account Management for Horizon Distribution and Iceportal Content at Shiji, shared a candid perspective on how AI is ... A practical shift in how hotels approach AI The interview ultimately suggests a shift in mindset. AI will continue to influence how guests discover and book hotels. That direction is already set.
industry conversations on AI's evolving role in hospitality. ... Based in Bangkok, he holds a Master's in Hospitality and Tourism Management from EADA Business School.
Americas Great Resorts puts the hardest numbers yet on who is winning and losing in AI discovery. ... The piece closes a gap that every AI booking announcement in July left open.
In the average market, five properties accounted for half of everything AI recommended. In Chicago, Maui, and Napa Valley, four did. ... On July 29, ChatGPT recommended it three times and Google AI Mode twice, once inside its answer naming the top five luxury hotels in Miami.
Experiences like this are remarkably common in hospitality. They rarely make it into reports because they are resolved before they become major incidents. ... Most discussions about AI in hospitality focus on chatbots, personalization or automation. Those applications are valuable, but they address interactions that are already visible.
BERLIN - Customer Alliance, trusted by 5,000+ hospitality businesses, today announced the launch of its new, AI-first platform and the category it is built to define: guest feedback intelligence . ... As AI becomes part of daily hospitality operations, the quality and structure of a hotel's data matters more than ever.
In November, Google announced agentic booking inside AI Mode, and Booking's and Expedia's stock dropped between 4% and 7%. ... Brad Brewer, founder of Agentic Hospitality, warned in PhocusWire back in October 2025 that OTAs are positioned to replay inside AI assistants the same move they made in search: absent specific regulation
Excitingly, this new-look Adina forms part of TFE Hotels’ broader evolution of their flagship brand, with a strong focus on design, comfort, Australian hospitality and how guests travel today. ... Adina reopens on 3 August with the official launch in September. Visit adinahotels.com for more information.
Questions and Answers from This Article Why is AI governance becoming more important than AI adoption in hotels? ... What role will hotel managers play in an AI-driven hospitality industry?
Legal Fireside: Pricing, Privacy & AI – The new rules reshaping global hospitality, with Bartholomäus Regenhardt and Jeremy Mahoney. ... HEDNA U and Interactive Workshops – The in-person fundamentals of distribution course, plus opening-day workshops and hospitality suites.
The dietary requirement, the drink order, the third anniversary in the same room: it's all in there somewhere, in a system that can't act on it. ... It's why Mews is building an operating system where AI has the whole guest picture to act on – so the welcome surprises lifestyle hospitality has been missing become built in to the operation, not a happy
As AI reshapes who surfaces in discovery, the hotels that can't generate demand from scratch face a structural problem that a better chatbot won't fix. ... The World Sustainable Hospitality Alliance Global Summit convenes 250-plus leaders in Paris in December.
Cayo Levantado Resort in the Dominican Republic has named Maria Lamarche as General Manager, bringing nearly four decades in luxury hospitality and a recent pre-opening at Hyatt Vivid Punta Cana. ... Expansion news came thick in Asia, with Ascott adding nine signings in Vietnam in the first half, growing its portfolio there by more than 30%, and Hilton signing a lifestyle trio in Phuket, Chiang Mai
SAN DIEGO — Cloudbeds, the hospitality management system built for ambitious hoteliers, today introduced OTA Ads , a new capability inside Cloudbeds Digital Marketing that allows properties to launch and ... OTA Ads expands the suite into OTA visibility, giving hotels another way to reach travelers in high-intent booking moments from the same platform they already use to manage their business.
While there are numerous straightforward actions to launch your hospitality sustainability journey, the key to meaningful impact lies in ensuring these efforts endure over time. ... Embracing Sustainability in your Hospitality Organization In today’s hospitality landscape, sustainability is no longer a niche initiative or marketing trend; it is becoming a core business strategy that
The Shift Toward Integration and Data-Driven Hospitality As one of the region’s longest-standing hospitality technology partners, how have you seen the Middle East market evolve in its approach to integrated ... The Future: AI, Automation, and IoT Which emerging technologies will reshape hospitality in the next three to five years?
This is the single most common barrier to AI adoption in hospitality and the one most frequently glossed over in pitch meetings. 2. Cloud readiness: Is your core PMS on-premises or cloud-native? ... For the complete picture-all 12 use cases with detailed implementation steps, download the full ebook: From promise to practice: An operational blueprint for AI in hospitality.
Since 2022, Talent Funnel has grown its customer base by 435%, reflecting increasing demand for specialist recruitment technology in the hospitality sector. ... Talent Funnel will join Access Hospitality and become part of Access Evo, The Access Group's AI-enabled platform.
AI in Restaurants Is About Operations, Not Replacement The question of whether to use AI in restaurant kitchens is hardly up for debate anymore, because the hospitality industry is already experimenting ... AI‑driven dynamic scheduling in hospitality (e.g., housekeeping and cruise operations) shows >50% reduction in turnaround times and lower working hours, or reduced staff idle time (~12%), illustrating