Select Registry named finalists across 11 award categories for the 2026 Craft Lodging Awards, with winners to be announced at the National Meeting Conference on November 10, 2026 in Ponte Vedra, Florida.
The Roundhouse, a 51-room boutique hotel in Beacon, NY, is replacing its legacy PMS with Mews to streamline peak-period arrivals, automate payments, and simplify wedding group bookings.
One year after launch, South Palms Resort and Spa Panglao's 20,000-device IoT infrastructure has run without guest-facing failures, validating the invisible-by-design technology approach.
GCSTIMES pitches a plant-based leather bracelet that combines hotel room access, event credentials, and guest identification into a single wearable to streamline operations and guest flow.
Remington Hospitality deploys Innspire's AI Concierge, AI Task Manager, and branded mobile app at ONE | GT in Grand Cayman, integrating Oracle OPERA, Simphony POS, Alice, and OpenTable into a unified guest journey platform.
A Canary Technologies survey found 70% of non-tippers would have tipped with a digital option, making NFC-enabled tipping a case for boosting valet earnings, morale, and retention.
Shiji's Natalie Kimball argues that AI is accelerating OTAs' 25-year distribution advantage, and hotels must prioritize accurate content, connected distribution, and strong on-property experience to stay visible.
A 2026 Amadeus report found 69% of travelers trust AI summaries enough to book without further research, making AI discoverability the top demand strategy cited by hotel GMs.
TrustYou appoints Elly Ji as Senior Director of Sales and Jonathan Abel as Director of Key Account Management to expand its APAC team as it scales its hospitality AI platform across the region.
GCSTIMES promotes engraved wooden key cards as a branded touchpoint that communicates sustainability and emotional connection from the first moment of guest check-in.
A hospitality operations professional argues that hotels over-index on outcome metrics like RevPAR and satisfaction scores, missing earlier signals of operational drift that experienced managers can see but systems cannot.
Customer Alliance rebuilds its platform on an AI-first architecture, adding AI Insights, Key Driver Analysis, and a redesigned survey builder to serve 5,000+ hospitality clients worldwide.
Hard Rock Hotel Cancun and Hard Rock Hotel Vallarta will pause operations in summer 2026 for a full renovation, reopening late December 2026 with upgraded rooms, public spaces, and new music memorabilia collections.
A HITEC 2026 floor report identifies agentic governance, token spend optimization, and two emerging software categories (AMP and GSMS) as the defining shifts in hospitality tech's second phase of AI adoption.
Crescent Hotels & Resorts argues that luxury hospitality has entered a discipline era, where selective, operationally-ready expansion protects asset value and brand equity better than rapid scaling.
Eric Jafari, co-founder of Locke and edyn, argues lifestyle hotels have grown complacent and that wellness and AI-driven personalization are key to reviving the segment.
The author argues that restaurant success depends less on originality and more on consistently delivering the concept promised to guests across every operational touchpoint.
EHL professors and industry experts explain how menu engineering should function as a system-level diagnostic tool, not just an item-by-item margin exercise, especially as guest spending behavior shifts.
GCSTIMES explores how hotel key cards, designed with local food-inspired graphics and FSC-certified materials, can serve as guest touchpoints that encourage neighbourhood exploration.
Five warning signs that operational visibility is eroding in hotels, from inconsistent standard interpretation across properties to managers spending more time chasing updates than leading teams.