The Space Between, Captured in a Wooden Key Card
GCSTIMES promotes its wooden key card as a symbol of biophilic hospitality design, arguing that small natural details reflect a broader philosophy of restraint and mindful guest experience.
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RealTime Reservation Acquires STAY to Create Leading Global Guest Experience Platform Serving 2,000+ Properties Across 75+ Countries
RTR's acquisition of STAY, backed by Wavecrest Growth Partners, creates a combined platform covering pre-arrival commerce and in-stay engagement for 2,000+ properties in 75+ countries.
BluIP and Oracle Hospitality Implement New Platform for Loews Hotels & Co.
BluIP deployed a cloud-based guest engagement platform for Loews Hotels, integrating voice, chat, and messaging with Oracle OPERA Cloud PMS to handle over 1.1 million interactions per month.
Shiji’s Open Tab & Pay Only Enables the Industry’s Most Connected Hotel F&B Journey
Shiji's Stellaris Digital Dine adds Open Tab and Pay Only features, promising up to 15 minutes saved per cover and higher average checks through frictionless QR-based ordering and payment natively integrated with its POS and PMS.
New AI Capabilities in Oracle OPERA Cloud Supercharge Hotel Operations
Oracle's OPERA Cloud Assistant adds AI-powered room assignments, rate descriptions, multilingual translation, and natural-language staff guidance at no extra cost to existing OPERA Cloud customers globally.
Hospitality Net Launches the 2026 Hotel Yearbook "AI Everywhere" at HITEC 2026
The 2026 Hotel Yearbook "AI Everywhere", launched at HITEC in San Antonio, compiles 40 expert articles, 26 AI solution snapshots, and a hospitality AI glossary into one publication.
Bringing Biophilic Design to the Hotel Key Card
A wooden hotel key card with embossed deer motif illustrates how nature-inspired design can extend to small tactile touchpoints, reinforcing biophilic storytelling from the first moment of guest contact.
Keycafe Brings Automated Hotel Key Management to HITEC 2026 with New Mews and Cloudbeds Integrations
Keycafe will demo automated key management at HITEC 2026 in San Antonio, including a live Mews PMS integration and early access preview of a Cloudbeds integration for contactless, reservation-triggered key access.
Human-centered hospitality through experiential and social design
Opinion piece arguing that hospitality's future lies in intentionally designed social spaces and multi-sensory experiences that foster human connection, local authenticity, and a sense of belonging.
By Imane Bouterfas, Assistant Professor of Marketing, Les Roches
Shiji’s Daylight PMS Expands Across 449 Cities and 36 Countries with Full Fiscal Compliance
Shiji's Daylight PMS has expanded to 449 cities across 36 countries, with clients including Langham, Peninsula Hotels, and MGM Grand Paradise, positioning itself as a cloud-native PMS for luxury and enterprise hotel groups.
When Humans Act Like Robots: Michael Levie on citizenM and the Reverse Uncanny Valley
citizenM co-founder Michael Levie argues hospitality's real problem is humans behaving like robots, and that automation should free staff for genuine human moments, not replace them.
In Robots We Trust - or do we?
Drawing on HRI researcher Helen Hastie's live robot trials, the article identifies five trust principles hoteliers must apply when deploying robots: calibration, graceful failure, transparency, appropriate form, and genuine utility.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Design the Experience Before the Building: Alina Hernandez on Experience as Infrastructure
Alina Hernandez argues that experience design must precede physical construction, with co-creation from guests and staff replacing assumption-driven decisions to avoid costly retrofits.
Influence Society Releases SOCIETIES Magazine’s 6th Edition, Exploring the New Language of Luxury Hospitality
The 6th edition of SOCIETIES Magazine argues that luxury hotel brands now derive pricing power and loyalty from emotional precision, design language, and cultural relevance rather than traditional markers of excess.
The Hidden Layer of Biophilic Design: How Hotels Curate Nature Through Sound
Hotels like Pan Pacific Orchard, Aman Tokyo, and Ritz-Carlton Bali show how curated natural soundscapes, water features, and open-air acoustics are becoming deliberate design tools for guest wellbeing.
The Spirits Company That Builds Destinations: Laura Sileo Pavat on Pernod Ricard
Pernod Ricard's Global Brand Homes Director Laura Sileo Pavat outlines how the spirits giant welcomes 1 million visitors annually across distilleries and châteaux, using five key elements to maintain personal guest connections at scale.
Hilton Announces Winners of Inaugural Americas Franchise Owner Performance Awards
Hilton's first annual Americas Franchise Owner Performance Awards names 25 winners across five categories, recognizing franchise owners for service, guest satisfaction, and operational excellence.
Design for More Than the Super-User: Kelly Ommundsen on Who Hospitality Tech Leaves Behind
Kelly Ommundsen of the World Economic Forum argues hospitality tech is over-designed for confident users, under-regulated, and too often deployed without asking what problem it actually solves.
Built to Breathe: Biophilic Hospitality Connects Nature with Guests
Three case studies, PARKROYAL Pickering, Oasia Hotel Downtown, and Six Senses Ibiza, illustrate how biophilic design is shifting from aesthetic trend to core hotel strategy.
VSR and Quore Integrate Agentic AI-Powered Voice Automation into Hotel Operations
Quore and VSR have integrated their platforms so hotels can use VSR's VAIA voice AI to automatically create and route guest and staff requests into Quore's operations system, with AD1 Hospitality's Holiday Inn Resort Kissimmee as the pilot property.