"AI in hospitality" - Search

July 10

HFTP’s AI Collective Solidifies Roadmap to Provide Industry-wide Resources

These individuals represented a diverse, international group that offered a broad perspective on the state of AI in the hospitality industry at the world’s largest and longest-running hospitality technology ... This would position this resource as a single source of truth for AI in hospitality, and ensures the Collective includes members with lobbying and advocacy experience.

By Frank Wolfe, Chief Executive Officer (CEO), HFTP

Supplier News Technology

July 9

ExplorUS Expands Partnership with roommaster, Bringing AI Concierge to More Than 20 Park Destinations

For a hospitality company operating in some of the most beautiful and remote destinations in the country, being there for guests matters. ... With more than 30 years in the industry and thousands of hotels worldwide running on its platform, roommaster continues to invest in stable, modern technology that independent operators and hospitality

July 9

AI Citation Share Is the New Distribution Battleground, Pertlink Maps 12 Months of AI Engineering Into Hotel Decisions, Europe Arrivals Up 5%

Token costs and query volumes matter, but AI citation share, how often a hotel brand is named, quoted, or linked in AI-generated responses across platforms, is the variable that determines demand. ... and vendor contracts in the next year.

Hospitality Net

Press Release Operations & Strategy

July 9

Accor convenes third edition of the Global Leadership Council to identify the key trends driving hospitality performance in 2026

organizations from across Europe and North America, representing around 3 million business travelers, to identify the key trends set to shape hospitality performance in 2026 and beyond. ... Against this backdrop, Council delegates unanimously agreed that the following are the most important trends driving hospitality performance in 2026: Creating Greater Value Through Strategic Partnership

Accor

Supplier News Technology

July 9

Quore Reflects on HITEC 2026 as AI Matures and Hoteliers Shift Focus from Hype to Practical Operations

Yet for Quore , one message stood out above all others: the hospitality industry is moving beyond AI fascination and into AI application. ... "We don't use personally identifiable guest or employee information in our AI initiatives.

Quore

San Antonio, United States

Explainer Technology

July 9

Hotel Robots: Integrating Automation in Hospitality

This article examines the current state of hotel robotics, the different types of robots used in hospitality settings, prices, implementation challenges, and the future trajectory of automation in the ... There are many use cases for robots in the hospitality industry.

By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL

HN Original

Interview Technology

July 9

Lighthouse's AI is built to be hired, not installed

Brett used that to get at where he sees AI mattering most. Hotels have lived with fragmented systems and siloed data forever, and everyone has always said they want it all in one place. ... But there's general AI, and then there's hospitality-specific outcomes, and Ernest is meant to be the last mile between the two.

Brett Kohn, Chief Marketing Officer, Lighthouse

Ad Be seen. Be trusted.

Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net

Ad #1 Hotel PMS

See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo.

Mews

White Paper Technology

July 9

Build Big, Build Small, or Not at All

WHAT IT MEANS FOR TRAVEL & HOSPITALITY Two things are true at once: guests are growing warier of being handled by AI, and guests are increasingly finding you through AI. ... Brief every guest-facing team on AI-enabled scam patterns, audit vendor contracts for hidden compute-cost exposure, and put a plain-language AI disclosure on the website and at check-in.

By Terence Ronson, Founder & Managing Director, Pertlink Limited

Opinion Article Sales & Marketing

July 8

Beyond Tokenomics: The Threat of the Invisible Hotel

All of that spending, all of that tokenomics, assumes the AI is searching your site in the first place. The more consequential question is not what an AI query costs you. ... I have spent 20 years in luxury hospitality sales and marketing. I have watched this movie before. It was called the OTA.

By Patrick Burkhardt, Senior Director, Sales, Curacity

Ad #1 Hotel PMS

See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo.

Mews

HN Brief

Editorial Article

July 8

AI Hotel Rankings Change 45% of the Time, One Hotel Per Market Wins the Rest, Robotics Will Split the Industry in Two

HITEC 2026 Booth Conversations Actabl Chief Innovation Officer Jerimi Ford and SVP AI Asset Management Rob Bahl, who joined Actabl recently from Marriott, made a case on the HITEC floor that most AI hospitality ... Copenhagen hotel values rose 5.9% in 2026, the largest increase in HVS's European index.

Hospitality Net

Opinion Article Technology

July 8

Five new operating system features that change day-to-day work

Metrics – ADR, RevPAR, pickup, pacing – are defined consistently across every view in the product, built on hospitality-specific semantics rather than generic BI logic. ... Previously, a revenue manager might set pricing in one interface and wonder whether the changes had made it through to the PMS in time.

By Tom Brown, Principal Copywriter, Mews

Amsterdam, The Netherlands

Supplier News Sales & Marketing

July 8

Pests Like Bed Bugs Rank Ahead of Cleanliness, Staff and Value as Travellers' #1 Hotel Booking Concern, Phocuswright Research Confirms

over an uncertified 5-star at the same price; 7 in 10 say they will pay more for a guaranteed safe stay Hospitality is entering a new phase in how travellers choose hotels. ... Every decade, hospitality discovers a guest concern it had been quietly mispricing. Smoking in the 1990s. Wi-Fi in the 2000s. Sustainability in the 2010s.

Valpas and Phocuswright

United States

Opinion Article Technology

July 8

How AI builds a predictive operational backbone for hotels: Front desk, housekeeping, and maintenance

How does AI optimize hotel housekeeping operations in real time? ... To explore all 12 use cases in depth, download the full ebook: From promise to practice: An operational blueprint for AI in hospitality.

By Alan Young, VP, Strategy | Hospitality, Infor

Supplier News Technology

July 8

Hotel Indigo Bali Seminyak Beach Taps Canary To Elevate the Guest Experience With AI

SAN FRANCISCO, CA — Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Hotel Indigo Bali Seminyak Beach has selected Canary’s AI-powered platform ... Daniel Mourad, General Manager, APAC at Canary Technologies With Canary's AI Guest Messaging in place, the resort responds to guests instantly in their language, maintaining a fast, personalized and seamless

July 8

Actabl wants AI that won't make things up

The word that didn't come up Normally the word AI turns up early in our conversations. This time it took a while. A few minutes in we pointed that out, and Jerimi liked it. ... Most of the people there came out of hospitality, so they know what it means to work in a hotel, and how hard it is behind the scenes.

Rob Bahl in conversation with Jerimi Ford

United States

Interview Markets & Performance

July 8

Hospitality Isn’t Ready for the Future Guest

AI is changing hospitality, but I believe the bigger question is not just how AI will change our tools, our operations, or our businesses. ... Which questions are answered in this episode? What happens when AI starts changing the customer, not just hospitality businesses?

Jamie Lane in conversation with Simon Lehman

Press Release Technology

July 8

Navan and Hilton to Co‑Create Hotel–TMC Direct Connect

This partnership represents a meaningful evolution in hotel distribution — pairing Hilton’s investment in modern connectivity with Navan’s expertise in building intuitive, data-driven experiences for managed ... Frank Passanante, SVP and global head of sales & HRCC, Hilton Navan has consistently pushed the boundaries of what’s possible in managed travel.

Hilton

White Paper Technology

July 8

2027 Global Hotel Industry White Paper—The Robotics Revolution and Asset "Binary Divergence"

Geographic Gradient: Why Europe Leads The robotics revolution in hospitality will not unfold uniformly across the globe—economic incentives create a clear geographic gradient in adoption timelines. ... Consequently, Europe will serve as the proving ground for large-scale commercial robotics deployment in hospitality.

By Dr. Tong Yin, Founder and doctoral researcher, InsightBridge Global LLC

Opinion Article Sales & Marketing

July 7

How Hotels Can Use Reviews to Book More Direct Group Business

Ask an AI search tool to recommend conference hotels in a city, and watch where it pulls its answers… it all comes from aggregated reviews, third-party profiles, video transcripts, and the chatter humans ... AI is increasingly surfacing reviews in its search results. Your brochure is invisible to a language model. Then there's the buyer you didn't plan for.

By Cory Falter, Partner, Lure Agency

Case Study Operations & Strategy

July 7

A GM’s perspective on guest feedback at national scale

Guest feedback is widely available in hospitality. The challenge is not seeing it, but knowing what to do with it, quickly and consistently, across operations at scale. ... About G’day Group G’day Group was founded by Grant Wilckens in 2004 with three caravan parks in Western Australia and has grown into a leader in regional accommodation experiences with more than 330 properties

Shiji

Australia