Imagine having access to real data and analytics that show exactly how AI is transforming hotels today—boosting revenue, enhancing guest experiences, and optimizing operations.
The hospitality technology space is a very convoluted environment that is hard for hoteliers to navigate. So, when making a decision to upgrade their tech stack and trying to select the right solutions from a dazzling mosaic of vendors, hospitality companies have had 2 options:
IHG Hotels & Resorts is offering festival-goes and consumers a stress-free way to plan their next holiday at South-by-South-West Sydney (SXSW) this October 14-20, thanks to innovative technology that taps into the subconscious mind. The aptly-named IHG Hotels & Resorts ‘Mind Lobby’ is a futuristic, experiential activation that will launch on Sydney’s International Convention Centre Forecourt throughout the week-long event and sits at the heart of IHG’s official partnership with SXSW Sydney 2024.
We’re thrilled to announce the launch of h2c Perspectives, our new podcast series dedicated to exploring the latest trends and offering practical insights in hospitality technology. Every 4-6 weeks, we’ll release a new episode, diving into key topics to help you navigate the rapidly evolving tech landscape.
Hospitality Financial and Technology Professionals (HFTP®) India Chapter is excited to announce its inaugural CIO Summit, scheduled for October 14-16, 2024, at the luxurious Taj Cidade Heritage, Goa. This landmark event will bring together industry leaders, technology innovators, and hospitality executives to delve into the rapidly evolving technological landscape within the hospitality sector.
Marriott International, Inc. (Nasdaq: MAR, “Marriott”) is establishing a new Marriott Tech Accelerator, the company’s first global capability center (GCC) in Hyderabad, the capital of Telangana state in India. Leveraging Hyderabad’s top tech talent, the Marriott Tech Accelerator is an expansion of the company’s global technology team and will support Marriott’s tech infrastructure, engineering capacity, next-gen solutions, and security capabilities across its global enterprise in 141 countries and territories.
First Hospitality, a national hotel operating, management, and development company, introduces First Analytics, an innovative suite of forward-looking analytics and reporting. The new, proprietary business analytics platform empowers company leaders to make data-driven decisions that drive revenue growth, optimize financial performance, enhance guest satisfaction, and boost employee engagement.
We understand the importance of delivering exceptional guest experiences in the fast-paced hospitality industry. As guest expectations evolve, it’s crucial for hoteliers to adapt and leverage technology to stay ahead. ChatGPT, a powerful language model developed by OpenAI, can assist hoteliers in enhancing guest interactions and streamlining internal processes.
From AI-powered room service that knows your guest’s favorite midnight snack to chatbots that give travel advice like a seasoned globetrotter, artificial intelligence (AI) in hospitality is like having a unicorn in your hotel garden. You can use it to attract customers, wow them with unique, personalized experiences, and learn more about your business and customers to stay ahead of the game. Whether you're running a hotel, restaurant or travel service, AI is the technological assistant that can set you and your brand apart.
While crowds flock to the world’s most popular destinations this peak travel season, Booking.com’s research reveals that a large subset of travelers (56%) are eager to venture off the beaten path, in search of lesser-known locations and experiences.
Staying ahead of guest expectations and operational challenges is not just an option—it’s a fundamental necessity. The Property Management System (PMS) is crucial in achieving this. A modern, next-generation PMS is the backbone of a hotel’s operations, providing integrated functionality across various departments, from reservations and guest services to housekeeping and revenue management. Upgrading to a state-of-the-art PMS is crucial for a hotel’s digital transformation and overall success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s success.
Last week, over the course of two days, U.S. Travel Association’s Commission on Seamless and Secure Travel convened to advance their work to innovate the travel process and determine how the United States can more effectively compete for global travelers. The Commission toured Washington Dulles International Airport with U.S. Customs and Border Protection (CBP) officials and the Transportation Security Administration (TSA) Systems Integration Facility near Reagan National Airport with TSA Administrator David Pekoske.
The time for technology to transform, disrupt and accelerate business travel growth is here – according to a new study, “The Future is Now: Technological Transformation in Corporate Travel,” published today by the Global Business Association (GBTA), the world’s premier business travel and meetings trade organization, and made possible by Cvent, an industry-leading meetings, events, and hospitality technology provider.
When guests check into a hotel or enjoy a meal at a restaurant, they expect more than just essential services—they seek an exceptional experience. From reservation to payment, an integrated payment system is crucial for meeting these expectations. Here’s why.
At HITEC 2024, Terence Ronson sat down with Wietse Bijzeit, Vice President, Global Solutions Architect at Shiji Group. They discussed the impact of AI on the hospitality industry, data privacy challenges, and the future of technology in hotels. Here are the highlights from their conversation.
This article was written as part of HFTP Digital Horizons 360 Symposium in Palma de Mallorca and also appeared in the inaugural issue of HFTPs magazine TechFin Hospitality.In the fast-paced world of hospitality, guest service is undergoing a transformative shift, due to the further digitalization and the growing importance and integration of Artificial Intelligence (AI) technologies.
At HITEC 2024, Simone Puorto interviewed Michael Toedt, CEO and Founder of dailypoint, to discuss the company's evolution, the current state of AI in the hospitality industry, and the critical importance of having a central strategy for guest data.
At HITEC 2024, Simone Puorto interviewed Brian Batts, Vice President of Global Partnerships at Revinate. They discussed Revinate's approach to improving guest experiences and driving direct bookings through effective data integration and partnerships.
At HITEC 2024, Simone Puorto interviewed Niki Stone-Johnson, Chief Product Officer at Otelier. They discussed Otelier's innovative solutions in hospitality technology, focusing on business intelligence, budgeting, forecasting, and back-office automation. This conversation is part of our HITEC 2024 series, offering insights from industry leaders.
At HITEC 2024, Simone Puorto had a conversation with Sankar Narayan, CEO of SiteMinder. They discussed SiteMinder's evolution from a channel management provider to a broader smart platform integrating distribution, intelligence, and execution for hoteliers. This interview is part of our HITEC 2024 series, showcasing insights from leaders in hospitality technology.